Kerman2023

REPAIR SERVICE

Who Is Responsible?

Trouble with your telephone service may involve your telephone set, your inside wiring, or Sebastian’s outside lines and switching equipment. Sebastian will repair the outside lines and switching equipment at no charge. We can also repair your inside wiring for a charge. (There is no charge if you subscribe to our inside wire maintenance plan.) Sebastian’s service center can test your line, but in some cases we can’t determine the source of the problem without sending a repair technician to your premises. We recommend that you perform the following tests before calling repair service. This can save you the inconvenience and cost of a repair visit if the problem turns out to be in your phone equipment.

SEBASTIAN’S RESPONSIBILITY

CUSTOMER’S RESPONSIBILITY

Telephone or Fax Machine

Aerial Telephone Wire

Drop Wire

Telephone Jack

Pedestal

Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire

Telephone Repair Checklist First, Ask Yourself These Questions:

Are all cords connected to the phone and phone jack?

Make sure all cords are plugged in securely.

Are any cords broken?

Check the cords for damage.

If one of your phones is off the hook, none of them will work.

Are all phones in the house hung up?

If The Phone Still Does Not Work, Take These Steps:

Phone works. The jack or wiring at the first location is damaged.

Plug the phone into another jack in your own home.

Phone does not work. The phone is broken. OR the inside or outside wiring needs repair.

Phone works. The first phone needs to be fixed or replaced. Phone does not work. The jack or inside wiring needs repair.

If you have a second phone that is working, plug it into the jack.

Neighbor’s phones do not work either. Sebastian’s lines in your neighborhood are probably damaged. We will repair the damage free of charge. Your phone works in the neighbor’s jack. Your inside wiring or the outside wiring near your home needs repair. Your phone does not work in the neighbor’s jack. Your phone is broken.

If you have only one phone, take it to your neighbor’s home.

Ask if their phones work.

If your neighbor’s phones work, plug your phone into a jack there.

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