Highland2024

DOING BUSINESS WITH US

Table of Contents

Doing Business With Us Advanced Calling Services ................................... 22-24 Area Code Map ...................................................14, 18 Area Codes ...........................................................16-19 Business Offices........................................................... 2 Bylaws ...................................................................25-32 Call 811 ........................................................................6 Consumer Rights.................................................... 3, 10 TDD Numbers ............................................................... 4 Dialing Instructions ...................................................... 8 Directory Assistance .............................................13-15 Emergency Numbers ................................................... 1

General Information ........................................4, 7-8, 11 Highland Telephone Cooperative ................................ 9 International Calling ..............................................20-21 Kentucky Relay............................................................. 5 Local & Long Distance Calling..............................13-15 Mission Statement ....................................................... 3 Online Directory.......................................................... 12 Payments & Billing ....................................................... 7 Telephone Equipment .................................................. 7 Tennessee Relay...........................................................4

HIGHLAND TELEPHONE COOPERATIVE, INC. SUNBRIGHT, TENNESSEE Toll Free........................................................................ 1-888-458-3030 McCREARY COUNTY Long Distance .................................1 + Area Code + 555-1212 or 411 Information ................................................................ See Pages 13-15 Assistance In Dialing........................................................................611 For Telephone Repairs (8:30 a.m.-5 p.m. Mon-Fri)............... 376-5311 After Hours, Weekends & Holidays ....................................... 376-5311 Business Office ...................................................................... 376-5311 Pine Knot, Stearns & Whitley City Subscribers ..............................611 MORGAN COUNTY Long Distance .................................1 + Area Code + 555-1212 or 411 Information ................................................................ See Pages 13-15 Assistance In Dialing........................................................................611 For Telephone Repairs (8:30 a.m.-5 p.m. Mon-Fri)............... 628-2121 After Hours, Weekends & Holidays ....................................... 628-2121 Business Office ...................................................................... 628-2121 Wartburg, Sunbright, Petros & Deer Lodge Subscribers ...............611 Oakdale Subscribers........................................................................611 SCOTT COUNTY Long Distance 1 + Area Code + 555-1212 or 411 Information ................................................................ See Pages 13-15 Assistance In Dialing........................................................................611 For Telephone Repairs (8:30 a.m.-5 p.m. Mon-Fri)............... 663-3939 After Hours, Weekends & Holidays ....................................... 663-3939 Business Office ...................................................................... 663-3939

2