Highland2023

GENERAL INFORMATION

Special Services For Disabled People Special Need Telephone Services If you or someone you know has a physical limitation in using the telephone, we want to help. The solution may be provided by special equipment available. Ask your Service Representative for information. Contact 865-594-6022 . TDD customer service voice 866-503-0262 . Hearing and speech impaired persons using a telecommunications device for the deaf (TDD) can dial 1-800-855-1155 for assistance with service requests, billing questions or equipment. 8:30 a.m. to 5:00 p.m. Monday - Friday TDD users can access the operator, Toll Free-Dial ‘1’ and then 800 855-1155 , for assistance with the following: • Operator Assistance Calls – Toll/Local • Collect Calls • Calling Card and Third Number • 1 Billing Calls • Person-to-Person Calls • Directory Assistance Requests • Calls from Motel/Hotel • Intercept Service TDD Users Only Repair Service 8:30 a.m. to 5:00 p.m. Monday through Friday ............................................... 1-800-342-8359 After 5:00 p.m. Monday through Friday, Saturday, Sunday and holidays Toll Free-Dial ............................. 1-800-855-1155

TN & KY Customers Do Not Call Register Tennessee residential customers can now enroll on the Tennessee Public Utility Commission (TPUC) “Do Not Call Register.” The Register is a list of residential telephone subscribers who do not wish to be solicited by telemarketers. To enroll on the Register online, go to the Tennessee Public Utility Commission’s web site at www.tn.gov/tpuc/tennessee-do-not call-program.html . You may also enroll by calling toll-free 1-877-872 7030 from your home. Business numbers may not be included on the list. Telemarketers are prohibited from calling your telephone number 60 days after you enroll, unless exempted by law. Kentucky customers may enroll by calling 888-382-1222 . To report a telemarketer violation, call: Tennessee 800-342-8359 ext.160 or Kentucky call: 888-382-1222 Advertising Telephone Numbers All telephone numbers are the property of the Telephone Company. The rapid growth of the telephone plant often requires the changing of these numbers. It is very important that, when the necessary changes are made in telephone numbers, attention be given to stationery, vehi cles, etc., to make the proper corrections thereon. Tennessee Medical Alert Personal emergency response services Phone: 865-470-7778 • Fax: 865-470-7117 • Toll Free: 800-576-1878 Better Business Bureau 255 North Peters Rd., Suite A, Knoxville, TN Phone: 865-692-1600 This directory is the property of the Telephone Company. Attachments of binders, covers or other devices not provided or authorized by the Telephone Company are prohibited.

TENNESSEE RELAY CENTER

Now you can dial 7-1-1 to reach the Ten nessee Relay Center 24 hours a day, seven days a week. Tennessee callers who wish to reach peo ple who are deaf, hard of hearing or speech disabled may dial 7-1-1 for assistance from the Tennessee Relay Center. Hearing callers may still dial 1-800-848-0299 and text tele phone users may still dial 1-800-848-0298 . There is no charge for dialing 7-1-1, and all options currently available to Tennessee Relay Center users through existing 800 numbers will continue to be available to 7-1-1 users.

Here is how the Tennessee Relay Center works: a person who is deaf, hard of hear ing or speech disabled types his/her con versation using a text telephone (TDD/TTY). A Tennessee Relay Center Communica tions Assistant (CA) relays the message by reading it to the hearing person at the other end. The CA then relays the hearing per son’s spoken words by typing them back to the TDD/TTY user. Each call is handled in strict confidence. No record of the conver sation is kept.

The Center is available 24 hours a day, seven days a week, and enables people to place relay calls between Tennessee and other locations anywhere in the United States and internationally to English-speak ing persons. Also, people who have a speech disabili ty can utilize a service called Speech-to Speech (STS) Relay through the Tennes see Relay Center with his/her own voice synthesizer, rather than using a TDD/TTY. To access Speech-to-Speech, call 1-866 503-0264 .

A NOTE TO ALL TENNESSEE RELAY USERS Please note that 7-1-1 is only to be used to reach the Tennessee Relay Center. For emergencies you should continue to use 9-1-1.

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