Highland2023

HIGHLAND TELEPHONE COOPERATIVE, INC.

Access To Emergency 911 Services County mandated surcharges for Residential and Business: Anderson County 1.50 Campbell County 1.50 Morgan County 1.50 McCreary County 2.65 Scott County 1.50 Access To Operator Services - There is no charge from High land Telephone Cooperative, Inc., for the ability to call the operator; however, the call may involve a charge depending on the services re quested and the rates of the company whose operator handled the call. Access To Directory Assistance - There is no charge from Highland Telephone Cooperative, Inc., for the ability to call Directo ry Assistance; however, the call will involve a Directory Assistance charge, the amount of which is dependent on the area called and the rates of the company whose operator provided the information. Access To Long Distance Carriers - There is no charge from Highland Telephone Cooperative, Inc., for the ability to place and re ceive calls through long distance carriers that offer service through our network; however, the call may involve a charge from the long distance carrier depending on the type of call. Toll Limitation Services - Currently there is no charge for toll blocking service from Highland Telephone Cooperative, Inc., however, Highland Telephone and other local exchange telephone companies have not yet developed the technology to establish real time dollar limits on long distance calling as envisioned by the Telecommunications Act of 1996. These services are available to all consumers who become members of Highland Telephone Cooperative, Inc. The costs associated with each are reflected each month on the regular telephone bill along with oth er charges for services provided by Highland Telephone Cooperative, Inc. The services listed above are only those that Highland Telephone Cooperative, Inc., must offer and advertise in order to be eligible for federal and state funding that is used to offset the high cost of serving rural areas and to bring affordable telephone services to residents and businesses of those areas. Other services are available by contacting Highland Telephone’s business offices at (423) 628-2121 , (423) 663 3939 or (606) 376-5311 .

Highland Telephone Cooperative, Inc., has been the local telephone company serving areas in Morgan, Scott, and McCreary Counties since 1955. We were created by local citizens to bring basic telephone services to rural areas of these counties at a time when none existed due to higher costs and lack of profits in serving rural areas of Tennes see and Kentucky. We have served and endeavor to continue to serve both residential and commercial customers in our rural communities with quality telecom munications services at competitive rates. In addition to our basic telephone and long distance services, we bring advanced telecommunications services to our rural communi ties, including high-speed data services and special calling features. Our basic services are comprised of several components, which at a minimum, include: Monthly Charge Service Provided Residential Business Single party voice grade access to the public network including unlimited local calls Deer Lodge exchange (965) $14.48 $23.73 Huntsville exchange (663) 14.48 23.73 Oakdale exchange (369) 14.73 23.98 Oneida exchange (569) 14.73 23.98 Oneida exchange (286) 14.73 23.98 Petros exchange (324) 14.48 23.73 Pine Knot exchange (354) 14.73 23.98 Robbins exchange (627) 14.48 23.73 Stearns exchange (376) 14.73 23.98 Sunbright exchange (628) 14.48 23.73 Wartburg exchange (346) 14.48 23.73 Digitone service .95 .95

9