Highland2021

GENERAL INFORMATION

HTC- Protecting Your Telephone Records A Law passed by Congress and FCC rules impose a requirement on telephone companies to protect the confidentiality of your customer information. Highland Telephone Cooperative, Inc. may use, disclose or permit access to your customer information only in these circum- stances: (1) as required by law; (2) with your approval; and (3) in provid- ing the service from which the customer information is derived.

The FCC prohibits Highland Telephone Co- operative, Inc. from releasing your custom- er information to you when you call except when you provide a password, which in this case would be a number that will appear in the left corner on the first page of your bill- ing statement. If you should no longer have the password, then we could call back to the number of record or mail the information to the address of record.

Important Notice (Published in accordance with the provisions of Chapter No. 272, Pub- lic Acts of 1955) It is illegal to fail to relinquish a party line or public pay phone when requested to do so in order that another person may make an emergency call to a fire or police department or for medical aid or ambulance service. It is also illegal to make such a request falsely, or as a pretext for making a non-emergency call. Both offenses are misdemeanors, punishable by fines up to $25.00, and imprisonment up to 10 days. Tariffs, Rules and Regulations The tariffs, rules and regulations of this company are on file in each business office of the Company and may be inspected upon applica- tion. A representative of this Company will lend any assistance neces- sary in securing information from such tariffs. Local Service Local service is furnished for the primary use of the subscriber, mem- bers of his firm and family, employees, guest or joint users. Dial 611 to determine if a number is local or long distance. Toll Service Subscribers are responsible for all long distance service originating from or made collect to their telephones, regardless of who places or talks on the call.

If you come into the office either at a drive-thru or as a walk-in, please: (1) have your bill statement; (2) have the password (PIN number) ; or (3) provide photo ID in the name listed on the account. These regulations are to protect any of your personal information that Highland Telephone Cooperative, Inc. has collected in the process of providing you service. If you have any questions, please contact your local office.

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