GrandRiver2024

GRM NETWORKS ® SCC NETWORKS ® JANUARY 2024 040654

®

®

Advanced Technology. Exceptional Service.

JANUARY 2024

Leon

Princeton

Bethany

/grm.net grm.net grm411.com Local Search Made Easy ®

WeAre HereTo Help

Name

Address

Phone

GRM Networks ® GRM Networks ® GRM Networks ®

3406 Miller Street, Bethany, MO 64424

800-551-1930

800-551-1940

600 NW Church Street, Leon, IA 50144

800-451-2301

1001 Kentucky Street, Princeton, MO 64673

SCC Networks ®

800-782-7932

600 NW Church Street, Leon, IA 50144

24/7 Tech Support and After Hours Outage Reporting Line

800-721-2577

Fiber optic networks are a key ingredient for rural economic development, providing rural areas access to services and information and enhancing the quality of life.

GRM Networks is nationallyrecognized as a Smart Rural Community Provider.

GRM Networks ® & SCC Networks ® Contact Information & Table Of Contents

GRM Networks & SCC Networks Contact Information

Repair Services Dial 333 (from within our serving area)

Repair Service . . . . . . . . . . . . . . . . . . . . . Page 15 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 16 Enhanced Features . . . . . . . . . . . . . Pages 17-26 VoiceMail.........................Page27 0 + Distance Dialing . . . . . . . . . . . . . . . . Page 28 1 + Distance Dialing . . . . . . . . . . . . . . . . Page 28 International Dialing . . . . . . . . . . . . . . . . Page 28 Area Codes . . . . . . . . . . . . . . . . . . . Pages 28-29 ZIP Codes . . . . . . . . . . . . . . . . . . . . . . . . Page 30 Affordable Connectivity Program . . . . . Page 31 Call 811 Before You Dig . . . . . . . . . . . . . Page 32 Business Office Locations You may apply for phone and internet service, purchase a phone, pay your bill and perform other related services at our offices located at: Dial 777 from any GRM Networks or SCC Networks landline phone 600 NW Church St., PO Box 240, Leon, IA 50144 Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641-446-4222 GRM Networks Toll-Free. . . . . . . . . . . . . . . . 800-551-1940 SCC Networks Toll-Free . . . . . . . . . . . . . . . . 800-782-7932 1001 Kentucky St., PO Box 167, Princeton, MO 64673 Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-748-4235 Toll-Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-451-2301 3406 Miller St., PO Box 408, Bethany, MO 64424 Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-425-2227 Toll-Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-551-1930

Or.................................... 800-721-2577 After Hours Trouble Reporting . . . . . . . . . . . . . 800-721-2577

Buried Cable Locations Missouri One Call . . . . . . . . . . . . dial 811 or 800-344-7483 Iowa One Call . . . . . . . . . . . . . . . dial 811 or 800-292-8989

Directory Assistance Information Dial 1 + area code + 555 + 1212

Table Of Contents

Buried Cable Location Number . . . Pages 1 & 10 Business Office Locations . . . . . . . . . . . . Page 1 Directory Assistance. . . . . . . . . . . . . . . . . Page 1 Emergency Numbers . . . . . . . . . . . . . Pages 2-5 Supporting Our Communities . . . . . . . . . Page 6 Exchanges Included In This Directory . . Page 7 LocalCallingArea...................Page8 General Information . . . . . . . . . Pages 8 & 10-11 Customer Rights And Responsibilities. . Page 9 Access Line Charges . . . . . . . . . . . . . . . Page 11 Billing Information. . . . . . . . . . . . . . . . . . Page 12 Installation and Service Charges . . . . . Page 12 Customer Information . . . . . . . . . . Pages 13-14 Relay Service . . . . . . . . . . . . . . . . . . Pages 13-14

1

Emergency Numbers

If the number you are calling from

Exchange

begins with

Fire

Police

Sheriff

Ambulance

Albany, MO

660-726

911

911

911 or 660-726-3721

911 or 660-726-3200

Allendale, MO

660-786

911 or 660-564-2122

911 or 660-564-2222

911

Allerton, IA

641-873

911

911

911

Barnard, MO

660-652

911

911 or 660-582-7451

911

Bethany, MO

660-425 & 660-426

911

911 or 660-425-3199 911 or 660-425-3199

911

Blockton, IA

641-788

911

911 or 800-432-4386

911

Taylor Co 641-464-3921 Ringgold Co

Brimson, MO

660-789

911 or 660-359-5552

911 or 660-359-2828

911

Grundy Co

Browning, MO

660-946

911

911 or 660-895-5312

911 or 660-258-2261

Linn Co or 660-265-3313 Sullivan Co

Cainsville, MO

660-893

911 or 660-893-5221

911 or 660-425-3199

911 or 660-867-3340 Eagleville

Chula, MO

660-639

911 or 660-639-3255

911 or 660-646-0515

911 or 660-646-2332

Conception Jct., MO 660-944

911 or 660-944-2424

911 or 660-726-3721

911

Gentry Co 660-582-7451 Nodaway Co

Corydon, IA

641-872

911

911

911

Darlington, MO

660-666

911 or 660-726-3323

911 or 660-726-3721

911 or 660-726-3200

Davis City, IA

641-442

911 or 641-446-4111

911 or 641-446-4111

911 or 641-446-4111

Denver, MO

660-326

911 or 660-564-2122

911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co

911 or 660-564-3310

Derby, IA

641-533

911

911

911

Eagleville, MO

660-867

911

911 or 660-425-3199

911 or 660-867-3340

Gallatin, MO

660-663

911

911 or 660-663-2031

911 or 660-663-3535

2

Emergency Numbers

If the number you are calling from

Exchange

begins with

Fire

Police

Sheriff

Ambulance

Galt, MO

660-673

911

911

911 or 660-265-3244 Sullivan Co

Garden Grove, IA

641-443

911

911

911

Gentry, MO

660-448

911

911 or 660-726-3721 Gentry Co 911 or 660-564-2222 Worth Co

911 or 660-726-3200

Gilman City, MO

660-876

911

911 or 660-425-3199

911

Graham, MO

660-939

911 or 660-939-2115

911 or 660-582-7451

911

Grand River, IA

641-773

911

911

911

Grant City, MO

660-564

911 or 660-564-2122

911 or 660-564-2222

911

Harris, MO

660-794

911

660-265-3313

911

Humeston, IA

641-877

911

911 or 641-872-1566

911 or 641-872-2627

Jamesport, MO

660-684

911

911 or 660-359-2828

911 or 660-663-3535

Grundy Co

Daviess Co

660-663-2031 Daviess Co

Lamoni, IA

641-784

911

641-784-8711

911 or 641-446-4111

911 or 641-446-4111

Laredo, MO

660-286

911 or 660-286-3075

911 or 660-359-2828

911

Leon, IA

641-446

911

911

911

911

Lineville, IA

641-876

911

911 or 641-872-1566

911 or 641-446-4111 or 641-872-2627

Linneus, MO

660-895

911 or 660-895-5135

911 or 660-895-5312

911 or 660-258-2261

Lorimor, IA

641-763

911

911

911

Lucerne, MO

660-793

911

911 or 660-947-2515

911 or 660-947-3711 Putnam Co 660-748-4162 Mercer Co 911 - Sullivan Co

Meadville, MO

660-938

911

911 or 660-895-5312

911 or 660-258-2261

Mercer, MO

660-382

911

911 or 660-748-3165

911 or 660-748-4162

3

Emergency Numbers

If the number you are calling from

Exchange

begins with

Fire

Police

Sheriff

Ambulance

Millerton, IA

641-897

911

911

911

Mt. Moriah, MO

660-824

911 or 660-824-4411

911 or 660-425-3199

911 or 660-748-4162

Murray, IA

641-447

911

911

911

New Hampton, MO 660-439

911

911 or 660-425-3199

911 or 660-726-3200

Newtown, MO

660-794

911

911 or 660-265-3313

911

Parnell, MO

660-986

911

911

911

Princeton, MO

660-748

911

911 or 660-748-3165

911 or 660-748-4162

Powersville, MO

660-592

911

911 or 660-947-2515

911 or 660-748-4162 Mercer Co 660-947-3711 Putnam Co 641-872-2627 Wayne Co, IA

Purdin, MO

660-244

911

911 or 660-895-5312

911 or 660-258-2261

Ravenwood, MO

660-937

911

911 Gentry & Nodaway Co

911

Ridgeway, MO

660-872

911

911 or 660-425-3199

911

Sheridan, MO

660-799

911

911 Nodaway Co

911

660-564-2222 Worth Co

South Davis City, MO 660-735

911

911 or 660-425-3199

911

South Lamoni, MO

660-878

911

911 or 660-425-3199

911

South Lineville, MO 660-875

911

911 or 660-748-3165

911 or 660-748-4162

Spickard, MO

660-485

911 or 485-6133

911 or 660-359-2828

911 or 660-359-4357 Grundy Co 660-748-4162 Mercer Co

Stanberry, MO

660-783

911

911

911

4

Emergency Numbers

If the number you are calling from

Exchange

begins with

Fire

Police

Sheriff

Ambulance

Thayer, IA

641-338

911

911 or 641-782-7717

911

Trenton, MO

660-359

911

911

911

911

339

Van Wert, IA

641-445

911

911 or 641-446-4111

911

Washington Center, MO 660-845

911

911 or 660-425-3199

911

Weldon, IA

641-445

911

911 or 641-446-4111

911

Decatur Co 641-342-2914 Clark Co

Winterset, IA

515-462

911

911 or 515-462-3575

911

OTHER EMERGENCY NUMBERS

State Highway Patrol

Macon, MO

660-385-2132 816-387-2345 800-525-5555

St. Joseph, MO Missouri & Iowa

Federal Bureau of Investigation F.B.I. Iowa

515-223-4278 816-512-8200

Kansas City, MO

Poison Control

800-222-1222

Report Child Abuse & Neglect Missouri

800-392-3738 800-362-2178

Iowa

Domestic Violence/Sexual Assault 24-Hour Hotline North Star Advocacy Center

866-382-7867

Suicide & Crisis Lifeline

988 or 800-273-8255

Report Elderly Abuse & Neglect Missouri

800-392-0210

Road Conditions

Iowa

dial 511

5

Supporting Our Communities

GRM Networks ® Gives Back GRM Networks Community Improvement Grant Program Community organizations within the GRM Networks service area are eligible to apply for the GRM Networks Community Improvement Grant Program. Groups must submit an application describing a project that will better their community, and are eligible for grants ranging from $500 to $1,500. Applications are available at grm.net/ grants . Aureon Charity Grant Program and FRS Community Grant Program Two partners of GRM Networks also offer grant programs to our members. Aureon invites public and private non-profit agencies to submit proposals for consideration in assisting in charity drives and/ or funding of a specific project for their respective communities. Only those communities served by Aureon participating telecommunications companies in Iowa are eligible to submit proposals. As part of its ongoing commitment to rural communities across the country, the Foundation for Rural Service provides annual grants for communities served by members of NTCA - The Rural Broadband Association. The goal of this program is to support local efforts to build and sustain a high quality of life in rural America. More information on both grant programs can be found at grm.net/grants .

GRM Networks Scholarship Program As a local cooperative business, GRM Networks places great importance on the education of students in our service area. To provide support to the students in rural Iowa and Missouri, GRM Networkshas created the GRM Networks Scholarship program. GRM Networkswill award up to $8,000 to graduating high school seniors whose parents or guardians are members of GRM Networks in good standing at the time of the application deadline. Instructions on how to apply for the scholarship are posted at grm.net/scholarships .

FRS/GRM Networks Scholarship High school seniors whose parents or guardians are members of GRM Networks can apply for The Foundation for Rural Service (FRS) scholarships. FRS will fund $2,000 of each scholarship, with GRM Networks providing a $500 match. FRS also provides a number of named scholarship opportunities. More information can be found at grm.net/scholarships . Iowa Communications Alliance and Aureon Scholarship Program GRM Networks and SCC Networks ® are proud to partner with the Iowa Communications Alliance and Aureon to make these scholarships available to students in the Iowa GRM Networks and SCC Networks service area. Information on eligibility and how to apply can be found at grm.net/scholarships .

FRS/GRM NetworksYouth Tour to Washington, D.C. Every year students who are juniors in high school and whose parents or legal guardians are members of GRM Networks have the opportunity to apply for an all-expense paid trip to Washington, D.C. The trip offers an exciting and fast paced tour of our nation’s capital. Applicants are interviewed by a panel of GRM Networks board members. Applications are available in January at grm.net/youthtour , at the local business offices and from high school guidance counselors.

6

Exchanges Included In This Directory

Exchanges Served By GRM Networks ®

641-873 660-652 641-788 660-789 660-946 660-893 660-639 660-944 660-666 641-442 660-735 641-533 660-326 660-867 660-673 641-443 660-448 660-876 660-939 641-773 660-684 641-784 660-878

Allerton, IA Barnard, MO Bethany, MO Blockton, IA Brimson, MO Browning, MO Cainsville, MO

660-286 641-446 641-876 660-875 660-895 660-793 660-938 660-382 641-897 660-824 660-439 660-794 660-986 660-592 660-748 660-244 660-937 660-872 660-799 660-485 641-338 660-845 641-445

Laredo, MO

Leon, IA

660-425/426

Lineville, IA

South Lineville, MO

Linneus, MO Lucerne, MO Meadville, MO Mercer, MO Millerton, IA

Chula, MO

Conception Junction, MO

Darlington, MO Davis City, IA

Mount Moriah, MO New Hampton, MO Newtown/Harris, MO

South Davis City, MO

Derby, IA

Parnell, MO

Denver, MO Eagleville, MO

Powersville, MO Princeton, MO Ravenwood, MO Ridgeway, MO Sheridan, MO Spickard, MO Purdin, MO

Galt, MO

Garden Grove, IA

Gentry, MO

Gilman City, MO Graham, MO Grand River, IA Jamesport, MO

Thayer, IA

Washington Center, MO Weldon/Van Wert, IA

Lamoni, IA

South Lamoni, MO

Exchanges Served By SCC Networks ®

641-872 641-447

Corydon, IA Murray, IA

641-763

Lorimor, IA

Exchanges Served By AT&T Trenton, MO

Exchanges Served By CenturyLink Maryville, MO Winterset, IA

Exchanges Served By Windstream Communications Inc. Centerville, IA Chariton, IA Humeston, IA

Mt. Ayr, IA Osceola, IA Promise City, IA Seymour, IA Woodburn, IA

7

General Information

Local Calling Area

Calling Number Begins With

Exchange

Local Calling Area

641-338

Thayer, IA

X

641-214/442 & 660-735

Davis City, IA

214, 289, 446, 572, 784, 660-878

641-443 641-445

Gardon Grove, IA Weldon/Van Wert, IA

446, 572

223, 340, 342, 414, 446, 572

641-446/572

Leon, IA

442, 443, 445, 660-735

641-447 641-533 641-763 641-773

Murray, IA Derby, IA Lorimor, IA Lamoni, IA Blockton, IA Corydon, IA Allerton, IA Lineville, IA Millerton, IA Purdin, MO Laredo, MO Denver, MO Mercer, MO Bethany, MO Grand River, IA

223, 340, 342, 414 (one way only), 763

877

447, 515-462, 515-468

X

641-784/289 & 660-878

442, 660-735

641-788

660-799

641-872/523/870

873, 874, 897, 898

641-873

523, 870, 872, 876, 660-875

641-876 & 660-875

873

641-897 660-244 660-286 660-326 660-382 660-439 660-448 660-485 660-592 660-639 660-652 660-666 660-673 660-684 660-789 660-793 660-794 660-799 660-824 660-845 660-867 660-872 660-876 660-893 660-895 660-937 660-938 660-939 660-944 660-946 660-986

523, 870, 872

895

339, 357, 358, 359, 635, 654

448

365, 748, 953

660-373/425/426/868

439, 824, 845, 867, 872, 876, 893

New Hampton, MO Gentry, MO Spickard, MO Powersville, MO

373, 425, 426, 868

326

339, 357, 358, 359, 635, 654

793

Chula, MO

X

Barnard, MO Darlington, MO

939

X

Galt, MO

339,357,358,359,635,654

Jamesport, MO Princeton, MO Brimson, MO Lucerne, MO

X

660-365/748/953

382

339, 357, 358, 359, 635, 654

592, 794

Newtown/Harris, MO

793

Sheridan, MO Mt. Moriah, MO

641-788

373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868 373, 425, 426, 868

Washington Center, MO

Eagleville, MO Ridgeway, MO Gilman City, MO Cainsville, MO

Linneus, MO

244, 938, 946

Ravenwood, MO Meadville, MO

986 895 652

Graham, MO

Conception Jct., MO

X

Browning, MO

895 937

Parnell, MO

All local calls within and to the 660 and 515 area codes must be dialed using the area code and the seven digit phone number.

8

Customer Rights And Responsibilities

When Will I Receive My Bill? GRM Networks ® and SCC Networks ® mail bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our business office by dialing 777 from your landline phone or by calling one of the office phone numbers on page 1; we will mail you a copy of your current bill at no charge. Relay Service for hearing and speech impaired customers can be reached by dialing 711, and a Communications Agent will assist you in reaching our offices. How Can I Pay My Bill? Sign up for eBill to save time, and view and pay your bill online - visit www.grm.net/ebill/ or contact your local business office. You can also sign up for Autopay and pay your bill via automatic bank deduction, debit card or credit card. Another option is to download our convenient app on your mobile device - search for GRM Networks in the Apple App Store or Google Play. You can use the app to pay your bill, set up Autopay, and view your invoices and payment history. Other payment options include mailing your payment as directed on your bill, or you may pay in person at your local business office. There is a charge for each returned check. When Does My Bill Become Delinquent? Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. How Can I Dispute A Charge On My Bill? If you believe a charge appearing on your bill is in error, you can inquire and/ or dispute a charge by calling, writing or coming in to our office. You may call us by dialing 777 or you may come to the office at the addresses given on page 1, between the hours of 8am and 5pm Monday through Friday, except holidays. Some locations are closed daily 12pm - 1pm. When Can My Service Be Disconnected? Your service can be disconnected when you have not paid delinquent charges, fail to pay a required deposit, fail to comply with a settlement agreement, misrepresent your identity, or refuse to allow inspection of Company’s facilities as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment if delinquent charges are for other products and services on the account. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to 5 business days after notice has been given of the Company’s intent to do so in Iowa, and prior to 10 calendar days after notice has been given of the company’s intent to do so in Missouri. The Company sends reminder notices by mail or email. The Company may block access to toll and eliminate any optional services and/or features for non-payment of charges for those services. How Can I Prevent Discontinuance Of Service During An Absence? Contact our business office and inquire about pre-payment. How Can I Have My Discontinued Service Restored? You may have your discontinued service restored by paying all undisputed charges and the required deposit, if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit.

When Is A Deposit Or Guarantee Required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit-worthiness criteria. Call our office to inquire about our credit-worthiness criteria. How Can I File A Dispute/Complaint? If you have a dispute/complaint with GRM Networksor SCC Networks, it may be resolved by contacting the District Manager at your local busi ness office, or call one of the numbers given below. A “dispute” must be registered with the Company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, Missouri customers may contact the Missouri Public Service Commission. You may also contact the Office of Public Counsel. They represent the public (resi dential customer) before the Public Service Commission. Iowa customers may contact the Iowa Utilities Board.

Missouri Public Service Commission Governor Office Building 200 Madison Street P.O. Box 360 Jefferson City, MO 65102-0360 800-392-4211

Missouri Office of Public Counsel Governor Office Building 200 Madison Street, Suite 650 P.O. Box 2230 Jefferson City, MO 65102-2230

Iowa Utilities Board 1375 E Court Ave Des Moines, IA 50319

515-725-7321 877-565-4450

573-751-4857 866-922-2959

Statement of Nondiscrimination In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA pro grams are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339 . Additionally, program information may be made available in languages other than English. To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.usda. gov/sites/default/files/documents/Complain_combined_6_8_12_508.pdf and at any USDA office or write a letter addressed to USDA and provide in the letter all the information requested in the form. To request a copy of the complaint form, call (866) 632-9992 . Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW Washington, D.C. 20250-9410

(202) 690-7442 ; or

(2) fax:

program.intake@usda.gov.

(3) email:

GRM Networks and SCC Networks are equal opportunity providers and employers.

9

General Information

Statement of Nondiscrimination (cont’d) Call your local business office by dialing 777 from your land line phone, or by calling one of the business office numbers on page 1. Relay Service for hearing and speech impaired customers can be reached by dialing 711, and a Communications Agent will assist you in reaching our offices.

Warning - Buried Cable Your home telephone and/or internet service is provided by buried cable. Damage to these lines impairs your service, and the cost of repairs is expensive. According to the website www.call811.com , “Anyone who plans to dig should call 811 or use your state 811 cen ter’s website before digging to request that the approximate location of buried utilities be marked with paint or flags so that you don’t uninten tionally dig into an underground utility line. You should call 811 or use your state 811 center’s website a few business days before you begin any digging, including common projects like planting trees and shrubs or installing fences and mailboxes. The specific amount of advance notice that you are required to provide varies by state.” Before digging or trenching, contact one of the following: 800-292-8989 Iowa One Call or dial 811, or visit www.iowaonecall.com 800-344-7483 Missouri One Call or dial 811, or visit www.mo1call.com Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy to remember and universally recognizable numbers that would enable a critical connection between individuals and fami lies in need and the appropriate community-based organizations and government agencies. 2-1-1 : Community Services, United Way 3-1-1 : Municipal Government Services, Non-Emergency 4-1-1 : Directory Assistance (fees may be charged) 7-1-1 : TDD Relay Services 7-7-7 : Telephone Company Customer Service 8-1-1 : Underground Public Utility Location Request Service 9-1-1 : Emergency Medical, Police or Fire Service 9-8-8: Suicide & Crisis Lifeline All abbreviated dialing codes may not be available in your community. 900/976 Call Blocking Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. All phones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, GRM Networks and SCC Networks will block call attempts to these prefixes from your phone. If you have any questions about this offering, please call your local business office.

Spanish Translation De acuerdo con la ley federal de derechos civiles y las reglamentaciones y políticas de derechos civiles del Departamento de Agricultura de Estados Unidos (U.S. Department of Agriculture, USDA), se prohíbe al USDA, sus agencias, oficinas, y empleados, e instituciones que partici pan o administran los programas del USDA, discriminar por motivos de raza, color, origen nacional, religión, género, identidad de género (inclui das las expresiones de género), orientación sexual, discapacidad, edad, estado civil, estado familiar/parental, ingresos derivados de un programa de asistencia pública, creencias políticas, o reprimendas o represalias por actividades previas sobre derechos civiles, en cualquier programa o actividad llevados a cabo o financiados por el USDA (no todas las bases se aplican a todos los programas). Las fechas límite para la presentación de remedios y denuncias varían según el programa o el incidente. Las personas con discapacidades que requieran medios alternativos de comunicación para obtener información sobre el programa (por ej., Braille, letra grande, cinta de audio, lenguaje americano de señas, etc.) deberán comunicarse con la Agencia responsable o con el Centro TARGET del USDA al ( 202) 720-2600 (voz y TTY) o comunicarse con el USDA a través del Servicio Federal de Transmisiones al (800) 877-8339 . Asimismo, se puede disponer de información del programa en otros idiomas además de inglés. Para presentar una denuncia por discriminacion en el programa, com plete el Formulario de denuncias por discriminacion en el programa del USDA, AD-3027, que se encuentra en línea en https://www.usda.gov/ sites/default/files/documents/Complain_combined_6_8_12_508.pdf , o en cualquier oficina del USDA, o escriba una carta dirigida al USDA e incluya en la carta toda la información solicitada en el formulario. Para solicitar una copia del formulario de denuncias, llame al (866) 632-9992 . Envíe su formulario completado o su carta al USDA por los siguientes medios: (1) correo: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights (202) 690-7442 ; o (3) correo electrónico: program.intake@usda.gov. GRM Networks® y SCC Networks® son proveedors y empleadors que ofrece igualdad de oportunidades. 1400 Independence Avenue, SW Washington, D.C. 20250-9410 (2) fax:

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General Information

You May Be Eligible For Assistance With Your Bill Lifeline and Disabled Programs

Additional Listings For each customer, a single line insertion in the alphabetical list is made without charge. Customers may arrange for additional listings. Rates for additional listings may be obtained from the business office. Directory Errors And Omissions Claims for damages caused by errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Listings Not Appearing In The Directory Between directory issues, many phone numbers do not appear in the current issue of the directory because of changes and new installations. Patrons may obtain these phone numbers from “Directory Assistance” by dialing 4-1-1. Use Of Residential Phones For Business Purposes Residential phones are installed with the understanding that they will be used for domestic purposes. A residential phone will be changed to business service if used primarily or substantially for business purposes, or if the residential phone number is advertised in connection with the sale of products or services. Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge or applicable taxes. Rate Residential Business

Consumers meeting certain eligibility criteria are able to receive monthly discounts for telecommunications service through the Federal Lifeline, Missouri Lifeline, and Missouri Disabled Programs. You may be eligible for discounts if you or a dependent residing in your household qualify under one of the following: • Supplemental Nutrition Program (SNAP) • Medicaid • Federal Public Housing Assistance (FPHA) To see if you qualify for the Lifeline or Disabled Programs, contact your local business office, and a customer service representative will explain the application process. Toll blocking is available at no charge to all eligible Lifeline recipients. ONLY ONE LIFELINE OR DISABLED SERVICE IS AVAILABLE PER HOUSEHOLD. Affordable Connectivity Program GRM Networks encourages residents to check their eligibility for reduced-cost broadband service through the federal Affordable Connectivity Program (ACP). The ACP was launched by the Federal Communications Commission (FCC) to provide a $30 per month benefit to make internet connectivity more affordable for low-income households across the nation (up to $75 per month on tribal lands). Customers who receive Lifeline benefits are also eligible for the ACP and can call their local GRM Networks office to receive the additional benefit. Individuals receiving both ACP and Lifeline may apply their ACP benefit to their Lifeline service or to a different service. Individuals receiving the ACP benefit may change plans or opt-out of the ACP at any time, may obtain ACP supported broadband service from any participating provider of their choosing, and may transfer the ACP benefit to another provider at any time. To see if you qualify for the ACP and apply, visit GetInternet.gov or call 877-384-2575 . Phone Directories Numbers are frequently changed and the use of obsolete directories results in calling wrong numbers. Please transfer all special information to your new directory and destroy the old directory. If you do not receive the new directory, or if additional copies are needed, call, stop by or write the business office. An electronic version of this directory is available at grm.net/phone/directory . • Supplemental Security Income (SSI) • Veterans and Survivors Pension Benefit • Income of 135% or less of the Federal Poverty Level

GRM Networks ® Exchanges SCC Networks ® Exchanges

$23.50 $23.50

$23.50 $28.15

The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your local business office and at grm.net/phone for residential customers, or grm.net/business-phone for business customers.

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Service & Billing

Establishing Or Transferring Phone Service

To establish or transfer residential and/or business phone service, please call your local business office. To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous phone service in your name and other credit information. We will ask for identification and a contact number. Deposit Policy Customers may be asked to pay a deposit to establish service. The amount of your deposit is determined when you apply for service. You Will Be Billed For Installation And Changes In Your Service All changes, except termination of service and disconnection of cer tain options, require a service charge. The amount you are charged depends on the type of change requested. • Service order - you are charged for the processing of your order when you install or make changes in service. • Central office connection charge - this charge is for the work we do to connect your line to the central office. Additional charges may apply if special construction is needed to connect your service. • Time and material charges - this includes an hourly rate for straight time, an hourly rate for overtime, a charge for the material used and work performed, and an equipment charge if applicable. • Trip charge - this charge is for the cost of making the trip to your location. • Programming charge - this charge applies for programming changes in the digital central office equipment after the initial installation. There is no charge to disconnect phone service. Contact your local business office for current rates and charges. How You Are Billed Charges for local service and internet access are billed one month in advance. Toll calls and repair charges are billed after they occur.

Error On Your Bill If you have a question regarding your bill, call your local business office. Explain the possible error to a customer service representative. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying Your Bill On Time, So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected and you will be charged a restoral fee. You may also be asked to pay a deposit. CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we can only discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and presenting a government issued photo ID. CPNI includes call detail information and certain account information, including the amount of your bill. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your local business office.

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Customer Information

Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same Relay services. If you are experiencing trouble dialing 711 to reach Relay, please call Relay Customer Service. Consumers may place relay calls to English and Spanish speaking persons within Iowa and Missouri, across the United States and even internationally. There is no charge to access Relay, although standard long distance charges apply. Placing A Call With Relay Iowa TTY/ASCII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2943 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-264-7190 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-4313 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-1007 Visually Assisted Speech-to-Speech . . . . . . . . . 800-855-7400 Hearing Carry Over . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2942 Customer Service Information English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-516-4692 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-744-7471 1006 12th Street • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com/iowa/ www.relayiowa.com Captioned Telephone Customer Service . . . . . . 888-269-7477 To Call a Captioned Telephone User English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-243-2823 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-217-3362 Placing A Call With Relay Missouri To Place a call using Relay Missouri, dial 711 or dial one of the toll free numbers below: TTY/ACSII . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2966 Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-735-2460 Spanish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-520-7309 Voice Carry Over . . . . . . . . . . . . . . . . . . . . . . . . . 800-735-0135 Speech-to-Speech . . . . . . . . . . . . . . . . . . . . . . . . 877-735-7877 Hearing Carry Over . . . . . . . . . . . . . . . . . . . . . . . . 800-735-2966 Customer Service Information . . . . . . . . . . . . . . 800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Email: accessibility@sprint.com Web: www.relaymissouri.com Captioned Telephone . . . . . . . . . . . . . . 877-242-2823 To place a call using Relay Iowa, dial 711 or dial one of the toll free numbers below:

Relay Iowa & Relay Missouri Relay makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Traditional Relay calls are based on TTY (also known as a TDD or text telephone). However, there are many different types of Relay calls, such as Voice Carry Over and Hearing Carry Over, that accom modate individual calling preferences. Here’s How Relay Works Relay calls are simple - just dial 711 or the appropriate toll free num ber and you will be connected with a highly trained Communication Assistant (CA) that will facilitate your call. Regardless of how you connect, the CA will “voice” everything you type to the other party, and type everything the other party says so that you can read the conversation on the screen of your assistive device. The CA is an invisible link between the calling parties. There are no restrictions or time limits on any call, and Relay is avail able 24 hours a day, seven days a week, 365 days a year. Whether you’re making personal calls or business calls, by law all Relay calls are confidential and there are no records or recordings of any Relay conversation. Specialized Services Relay offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided. Since Relay offers a vari ety of services, please refer to the website or call your state Relay Customer Service for more detailed instruction on how a particular call is processed. Captioned Telephone, or CapTel, is also available and ideal for indi viduals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone.

13

Customer Information

Telecommunications Access Program And Telecommunications Access Iowa Are you, or someone you know, frustrated trying to use the telephone? Is it difficult to hear or understand the conversation? Do others have a hard time hearing you, or ask you to repeat yourself often? Is it challenging to dial a phone with small buttons or hard-to-read displays? Perhaps you don’t always hear the telephone ring or can’t get to the telephone in time before the caller hangs up. The Telecommunications Access Program (TAP) Missouri and Telecommunications Access Iowa can help you get specialized telecommunications equipment at little or no cost. For more information: in Missouri, call 800-647-8557 (voice) or 800 647-8558 (TTY) or visit www.at.mo.gov/telecom-access-program ; in Iowa, call 515-282-5099 or 800-606-5099 or visit teleiowa.com . Emergency Calls Please note that 7-1-1 is only to be used to reach Relay. In an EMERGENCY you should continue to use 9-1-1. For emergen cies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay will make every effort to assist you in an emergency. However, it is important to understand that Relay centers are not 911 centers and do not assume responsibility for emergency calls. Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks® or SCC Networks® for the installation of new inside wiring. Upon request, GRM Networks will provide technical information. You are responsible for maintaining all inside wiring. GRM Networks and SCC Networks will maintain inside wiring for single-line Business and Residence customers on a contractual basis. Inside wiring maintenance is also available for multi-line business customers. Contact your local business office for more information and current pricing.

Customers’ Rights Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks or SCC Networks in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks or SCC Networks. If you supply your own phone or other terminal equipment, it must be approved by the FCC, and you are responsible for its proper connection, maintenance and repair. GRM Networks or SCC Networks will verify the condition of a line if requested at no charge. A charge will apply for each visit by GRM Networks or SCC Networks to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.

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Phone Repair Service

To Report A Problem With Your Phone Service : 8am-12pm and 1pm-5pm Monday-Friday...................................................................................................................... 333 (from your GRM Networks or SCC Networks landline phone, or call your local business office number on page 1) After Hours, Holidays & Weekends................................................................................................................. 800-721-2577

Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working:

1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem . 2. If you have two or more phones that unplug, unplug all of them. Then try each one, one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack, you probably have a jack or inside wiring problem . If it doesn’t work in any jack, you may have a line problem . 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories such as answering machines, speaker phones, cordless phones, security systems or night bells, make sure the equipment is working. If your phone service works without the added equipment, the problem may be with the accessories. If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed above may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment, may help. Because cordless phones operate on radio frequencies, they can also receive interference from radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems.

If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.

15

Internet

Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which may delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. • Check that the ethernet cord is plugged securely into the WAN or internet port on the back of the router. • Check that the ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Technical Support is available 24/7 to all GRM Networks ® and SCC Networks ® Internet customers. Call toll-free 800-721-2577 for assistance.

Go to grm.net/internet for details on internet speeds and packages offered. A $3.95 monthly Equipment Fee will be added to all internet accounts. Advertised speed reflects highest achievable outcome. Service availability varies by location. Please contact your local business office for more information. Equipment Fee: All internet customers are required to pay a monthly $3.95 Equipment Fee which will cover the replacement cost of the modem as well as labor, trip charge, and materials used during a service call. The Equipment Fee does not cover hardware that has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs caused by acts of God, or other causes beyond GRM’s control, including but not limited to lightning or other forms of power fluctuations. In no event shall provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if provider has been advised of the possibility of such damages. In the event of internet connection issues, all customers will be required to call the 24/7 technical support line for assistance before a technician will be dispatched on a service call. All service calls will be performed during normal business hours.

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