GrandRiver2022

Customer Information

Telecommunications Access Program And Telecommunications Access Iowa Are you, or someone you know, frustrated trying to use the telephone? Is it difficult to hear or understand the conversation? Do others have a hard time hearing you, or ask you to repeat yourself often? Is it challenging to dial a phone with small buttons or hard-to-read displays? Perhaps you don’t always hear the telephone ring or can’t get to the telephone in time before the caller hangs up. The Telecommunications Access Program (TAP) Missouri and Telecommunications Access Iowa can help you get specialized telecommunications equipment at little or no cost. For more information: in Missouri, call 800-647-8557 (voice) or 800- 647-8558 (TTY) or visit www.at.mo.gov/telecom-access-program ; in Iowa, call 515-282-5099 or 800-606-5099 or visit teleiowa.com . Emergency Calls Please note that 7-1-1 is only to be used to reach Relay. In an EMERGENCY you should continue to use 9-1-1. For emergen- cies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay will make every effort to assist you in an emergency. However, it is important to understand that Relay centers are not 911 centers and do not assume responsibility for emergency calls. Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks ® or SCC Networks ® for the installation of new inside wiring. Upon request, GRM Networks will provide technical information. You are responsible for maintaining all inside wiring. GRM Networks and SCC Networks will maintain inside wiring for single-line Business and Residence customers on a contractual basis. Inside wiring maintenance is also available for multi-line business customers. Contact your local business office for more information and current pricing.

Customers’ Rights Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks or SCC Networks in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks or SCC Networks. If you supply your own phone or other terminal equipment, it must be approved by the FCC, and you are responsible for its proper connection, maintenance and repair. GRM Networks or SCC Networks will verify the condition of a line if requested at no charge. A charge will apply for each visit by GRM Networks or SCC Networks to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.

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