Grand River, MO-2016

Customer Information

Charges To Install And Change Your Residential Service The GRM Networks ® one-time charge to install or change your service may vary, depending on the type of work that is done. SERVICE ORDER: $4.00 You are charged for the processing of your order when you install or make changes in service. CENTRAL OFFICE CONNECTION CHARGE: $10.75 This charge is for the work we do to connect your line to the central office. Additional charges may apply if special construction is needed to connect your service. TIME AND MATERIAL CHARGES: Time at $60 per hour/$90 per hour overtime (subject to change) plus a material charge for the material used and work performed which is not provided for elsewhere in our filed tariffs, plus equipment charge if applicable. A trip charge of $30 could apply. PROGRAMMING CHARGE: $5.00 This charge applies for programming changes into the digital central office equipment after the initial installation. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your business office. NO CHARGE TO DISCONNECT PHONE SERVICE: There is no charge to disconnect your phone. If you wish, charges can be stopped the day you call. Relay Service For The Missourians with hearing/speech impairments using a telecommunications device for the deaf (TDD) will be able to communicate with people using standard phone equipment. Missourians without hearing/speech impairments using standard phone equipment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri Center to relay conversations between parties. Relay Missouri Service Center This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. To place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2966 Voice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-735-2460 Spanish: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-520-7309 Voice Carry Over: . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-0135 Speech-to-Speech: . . . . . . . . . . . . . . . . . . . . . 1-877-735-7877 Customer Service Information: . . . . . . . . . . . . 1-800-676-3777 PO Box 29230 Hearing / Speech Impaired Relay Missouri Service And How It Works

Relay Service For The Hearing / Speech Impaired TDD callers can access the Relay Missouri Center by calling 711. Voice callers can access the Relay Missouri Center by calling 711. Upon reaching the center, provide the relay agent with the area code and phone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person-to-person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). Relay Iowa Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the phone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the phone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech- to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease. Here’s How Relay Iowa Works: Dial 711 or the appropriate toll-free number provided to connect with Relay Iowa. A specially trained operator, called a Communication Assistant (CA), will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text phone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. Relay Iowa offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided on page 14. Since Relay Iowa offers a variety of services, please refer to the website listed or call Relay Iowa Customer Service for more detailed instruction on how a particular call is processed. Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone. Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Relay Iowa, please call Relay Iowa Customer Service. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish All calls are held strictly confidential. Specialized Services

Shawnee Mission, KS 66201-9230 Email: sprint.trcustserv@sprint.com Web: www.donthanguponrelay.com

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