Grand River, MO-2015

Customer Information

Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks for the installation of new inside wiring. Upon request, GRM Networks will provide technical information. You are now responsible for maintaining all inside wiring. GRM Networks will maintain inside wiring for single line Business and Residence customers on a contractual basis for $ .50 per month per line. Inside wiring maintenance is also available for multi-line business customers. Contact your local Business Office for rates. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your Business Office. Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks. If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. GRM Networks will verify the condition of a line if requested at no charge. A charge will apply for each visit by GRM Networks to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer-provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment . Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment. Customers’ Rights To Own And Provide Their Own Phones And Other Terminal Equipment

persons within Iowa, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Relay Iowa, although standard long distance charges apply. Relay Iowa and the Iowa Equipment Distribution Program are both programs of the Iowa Utilities Board. Placing A Call With Relay Iowa TTY: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2942 Voice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2943 Spanish: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-264-7190 Voice Carry Over (VCO): . . . . . . . . . . . . . . . . . . . . 1-800-735-4313 Speech-to-Speech: . . . . . . . . . . . . . . . . . . . . . . . . 1-877-735-1007 Customer Service Information: Voice/TTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-516-4692 To place a call using Relay Iowa dial 711 or dial one of the toll free numbers below: www.relayiowa.com Captioned Telephone Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . 1-888-269-7477 To call a Captioned Telephone User Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-877-243-2823 The Iowa Equipment Distribution Program, called Telecom- munications Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, deaf-blind, hard of hearing or have difficulty speaking. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to: www.relayiowa.com/tai/ or call 1-800-606-5099 Voice/TTY. Emergency Calls Please note that 7-1-1 is only to be used to reach Relay Iowa. In an EMERGENCY you should continue to use 911. For emergencies, call 911 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay Iowa will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls. Special Points Of Interest Iowa Equipment Distribution Program PO Box 285 • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com

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