Grand River, MO-2015

Customer Rights And Responsibilities

When Will I Receive My Bill? GRM Networks mails bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our Business Office by dialing 777 from your home or by calling one of the office phone numbers on page 6; we will mail you a copy of your current bill at no charge. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. How Can I Pay My Bill? You may mail your payment as directed on your bill, or you may pay in person at our business office. We also offer automatic bank deduction, debit and credit card payment abilities. You may also pay online by going to grm.net and clicking on eBill . Contact your local Business Office for more information. You will save time and reduce chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check. When Does My Bill Become Delinquent? Your bill will be declared delinquent if it is still unpaid on the 21st day after the first mailing. How Can I Dispute A Charge On My Bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming in to our office. You may call us by dialing 777 or you may come to the office at the addresses given on page 6, between the hours of 8am and 5pm Monday through Friday, except Holidays. When Can My Service Be Disconnected? Your service can be disconnected when you have not paid delinquent charges, fail to pay a required deposit, fail to comply with a settlement agreement, misrepresent your identity, refuse to allow inspection of Company’s facilities and as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment of a delinquent charge for other than basic local phone service. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to 10 calendar days after notice has been given of the Company's intent to do so (Company will mail a 10-day reminder notice). The Company may block access to toll and eliminate any optional service and/or features for non-payment of charges for those services. How Can I Prevent Discontinuance Of Service During An Absence? Contact our Business Office and inquire about pre-payment. How Can I Have My Discontinued Service Restored? You may have your discontinued service restored by paying all undisputed charges and the required deposit, if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When Is A Deposit Or Guarantee Required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit-worthiness criteria. Call our office to inquire about our credit-worthiness criteria.

How Can I File A Dispute/Complaint? If you have a dispute/complaint with GRMNetworks, it may be resolved by contacting the District Manager at your local Business Office, or call one of the numbers given below. A “dispute” must be registered with the Company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, Missouri customers may contact the Missouri Public Service Commission, which regulates GRM Networks. You may also contact the Office of Public Counsel. They represent the public (residential customer) before the Public Service Commission. Iowa customers may contact the Iowa Utilities Division Department of Commerce.

Missouri Public Service Commission Governor Office Building 200 Madison Street P.O. Box 360 Jefferson City, MO 65102-0360 800-392-4211

Missouri Office of Public Counsel Governor Office Building 200 Madison Street, Suite 650 P.O. Box 2230 Jefferson City, MO 65102-7800 573-751-4857 866-922-2959 (Toll-Free)

Iowa Utilities Division Department of Commerce 1375 E Court Ave Des Moines, IA 50319

515-725-7300 877-565-4450 (Toll-Free)

Statement of Nondiscrimination GRM Networks is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html , at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202-690-7442 or email at program.intake@usda.gov . Call your local Business Office from home by dialing 777 or by dialing one of the office phone numbers on page 6. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy-to-remember and universally recognizable numbers that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.

2-1-1 : Community Services, United Way 3-1-1 : Municipal Government Services, Non-Emergency 4-1-1 : Directory Assistance (fees may be charged) 7-1-1 : TDD Relay Services 7-7-7 : Telephone Company Customer Service 8-1-1 : Underground Public Utility Location Request Service 9-1-1 : Emergency Medical, Police or Fire Service All abbreviated dialing codes may not be available in your community.

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