Grand River, IA-2018 SCC

Customer Information

Relay Service For The Hearing / Speech Impaired Relay Missouri Service And How it Works

Customers’ Rights To Own And Provide Their Own Phones And Other Terminal Equipment

Under Federal Communications Commission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equip- ment from SCC Networks ® in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from SCC Networks ® . If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. SCC Networks ® will verify the condition of a line if requested at no charge. A charge will apply for each visit by SCC Networks ® to a cus- tomer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer-provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone num- ber or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the

Missourians with hearing/speech impairments using a tele- communications device for the deaf (TDD) will be able to communicate with people using standard phone equipment. Missourians without hearing/speech impairments using stan- dard phone equipment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri

Center to relay conversations between parties. Relay Missouri Service Center

This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII: . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-735-2966 Voice: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-735-2460 Spanish: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-520-7309 Voice Carry Over: . . . . . . . . . . . . . . . . . . . . . 1-800-735-0135 Speech-to-Speech: . . . . . . . . . . . . . . . . . . . 1-877-735-7877 Customer Service Information: . . . . . . . . . . 1-800-676-3777 PO Box 29230 • Shawnee Mission, KS 66201-9230 Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of SCC Networks ® for the installation of new inside wiring. Upon request, SCC Networks ® will provide technical information. You are now responsible for maintaining all inside wiring. SCC Networks ® will maintain inside wiring for single-line Business and Residence customers on a contractual basis. Call the business office for rates. Inside wiring maintenance is also available for multi-line busi- ness customers. Contact your local business office for rates. Current rates and charges are always available from your business office. Email: sprint.trcustserv@sprint.com Web: www.donthanguponrelay.com Customers’ Rights To Own And

parties actually participating in the call has been obtained. (The exceptions are

properly authorized law enforce- ment offices, acting under court order, according to

state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.

14