Grand River, IA-2017-Version B SCC

Internet

SCC Networks ® Internet Products & Services

In no event shall provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if provider has been advised of the possibility of such damages. Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. • Check that the ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech Support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service SCC Networks ® Technical Support is available 24/7 to all SCC Networks ® Internet customers. Call toll-free 1-800-721-2577 for assistance.

Internet Connections • GRM Broadband

The ideal high speed Internet connection for residential and business customers with speeds up to 6 Mbps download/1 Mbps upload. • SuperNet 10 With speeds up to 10 Mbps download/1 Mbps upload, streaming videos and connecting wireless devices just got easier. This service is available only in select areas. Please call for availability. • SuperNet 15 The ultimate Internet with speeds up to 15 Mbps download/3 Mbps upload. This connection is for those customers connecting with more than one device at a time. This service is available only in select areas. Please call for availability. • SuperNet 25 or SuperNet 50 With connection speeds up to 25 Mbps download/10 Mbps upload or 50 Mbps download/25 Mbps upload, customerswill experience exceptional Internet connections. Residential customers that enjoy gaming, streaming video or connecting several devices at the same time will want to take advantage of this premier Internet service. This service is only available in select areas. Please call for availability. VisittheSCCNetworks ® websiteat www.grm.net orcall777 for more information. • GRM Modem Maintenance SCC Networks ® Internet customers will be offered GRM Modem Maintenance for $3.00/month. GRM Modem Maintenance will cover the replacement cost of the modem as well as time and materials for the service call. Customers will be required to call technical support at 1-800-721-2577 before a technician will be dispatched on a service call. The CAT5 cable connecting the jack to the modem is included in GRM Modem Maintenance. All service calls will be performed during normal business hours. If customers do not subscribe to GRM Modem Maintenance and a technician is dispatched for a service call, the following charges will apply. 1. New modem and filters: $100.00 2. Trip charge: $30.00 3. Time: $60/hour with minimum of one hour. After first hour, time will be charged by quarter hour. GRM Modem Maintenance will not be applicable if hardware has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs due to acts of God, or other causes beyond the control of GRM Networks ® , including, but not limited to, lightning or other forms of power fluctuations.

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