Grand River, IA-2017-Version B SCC

Service & Billing

Establishing Or Transferring Phone Service To establish or transfer residential and/or business phone service, please call your local business office. To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous phone service in your name and other credit infor- mation. We will ask for identification and a contact number. Deposit Policy Customers may be asked to pay a deposit to establish ser- vice. The amount of your deposit is determined when you apply for service. You Will Be Billed For Changes In Your Service All changes, except termination of service and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your local business office for current rates. Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur. Time And Material Charges : Time at $60 per hour/$90 per hour overtime (subject to change) plus a material charge for the material used and work performed which is not provided for elsewhere in our filed tariffs, plus equipment charge if applicable. Also a trip charge of $30 may apply. How, When & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. You can mail your payment or pay your bill at your local business office. Please don’t send cash in the mail. We also offer automatic bank deduction, debit and credit card pay- ment abilities or you may pay online by going to grm.net and clicking on eBill . Contact your local business office for more information. You will save time and reduce the chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check.

Error On Your Bill If you have a question on your bill, call your local business office. Explain the possible error to a Customer Service Representative. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated. Paying The Bill On Time So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your phone service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected and you will be charged a restoral fee. You may also be asked to pay a deposit. CPNI Under FCC rules governing the use and disclosure of Customers Proprietary Network Information (CPNI), we can only discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and presenting a government issued photo ID. CPNI includes call detail infor- mation and certain account information, including the amount of your bill. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your business office.

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