Grand River, IA-2017-Version A GRM

Customer Information

Special Points Of Interest Iowa Equipment Distribution Program The Iowa Equipment Distribution Program, called Telecommunications Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, deaf- blind, hard of hearing or have difficulty speaking. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to: www.relayiowa.com/tai/ or call 1-800-606-5099 Voice/TTY. Emergency Calls Please note that 7-1-1 is only to be used to reach Relay Iowa. In an EMERGENCY you should continue to use 9-1-1 For emergencies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay Iowa will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls. Relay Service For The Hearing / Speech Impaired Relay Missouri Service And How it Works Missourians with hearing/speech impair- ments using a telecommunications device for the deaf (TDD) will be able to communicate with people using standard phone equip- ment. Missourians without hearing/speech impairments using standard phone equip- ment can call a TDD user. Relay Missouri will utilize specially trained agents located at the Relay Missouri Center to relay conversations between parties.

Relay Missouri Service Center

Inside wiring maintenance is also available for multi-line business customers. Contact your local business office for rates. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your business office. Customers’ Rights Under Federal Communications Com- mission (FCC) guidelines, you may supply your own phone or other terminal equip- ment and connect it directly to the nation- wide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks ® in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks ® . If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. GRM Networks ® will verify the con- dition of a line if requested at no charge. A charge will apply for each visit by GRM Networks ® to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer-provided phone or other terminal equipment. Fraudulent Charges It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons plac- ing such calls are subject to prosecution, and, if convicted, are subject to a fine and/ or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, accord- ing to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment.

This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII: . . . . . . . . . . . 1-800-735-2966 Voice: . . . . . . . . . . . . . . . 1-866-735-2460 Spanish: . . . . . . . . . . . . . 1-800-520-7309 Voice Carry Over: . . . . . 1-800-735-0135 Speech-to-Speech: . . . 1-877-735-7877 Customer Service Information: . . . . . . . . . . 1-800-676-3777 PO Box 29230 Shawnee Mission, KS 66201-9230 Email: sprint.trcustserv@sprint.com Web: www.donthanguponrelay.com Relay Service For The Hearing / Speech Impaired TDD callers can access the Relay Missouri Center by calling 711. Voice callers can access the Relay Missouri Center by calling 711. Upon reaching the center, provide the relay agent with the area code and phone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person to person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks ® for the installation of new inside wiring. Upon request, GRM Networks ® will provide tech- nical information. You are now responsible for maintaining all inside wiring. GRM Networks ® will maintain inside wiring for single-line Business and Residence customers on a contractual basis for $ .50 per month per line.

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