Grand River, IA-2015 GRM

September 2015

WINTERSET

LORIMOR

MURRAY THAYER OSCEOLA

CHARITON

WOODBURN

GRAND RIVER

DERBY

WELDON

PLANO

MILLERTON

VANWERT HUMESTON

PROMISE CITY

GARDEN GROVE CORYDON LEON

CENTERVILLE

SEYMOUR

STATE LINE IOWA

MT. AYR

KELLERTON

ALLERTON

DAVIS CITY LAMONI

LINEVILLE

BLOCKTON REDDING

MERCER POWERSVILLE

SHERIDAN GRANT CITY EAGLEVILLE

MISSOURI

CAINSVILLE

ALLENDALE

WASHINGTON CENTER PRINCETON

RIDGEWAY

BETHANY

Cover Photo Courtesy of: Laura Black from Trenton, MO

V

www.grm.net

3 Ways To Save — Bundles, eBill And GRM Rewards

Bundle your services and save up to 18% on your monthly phone bill!* Grand Slam Bundle (residential service only) Basic Local Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 GRM Broadband (up to 6Mbps download/1Mbps upload) . . . . . . . . . . . . . . . . . . . . . . .$42.95 Tech Home Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Grand River Long Distance . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$92.09 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$75.95 Amount Saved Per Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$16.14 SuperNet 15 Bundle (Offered only in select areas, call for availability) Basic Local Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 SuperNet 15 Internet Service (up to 15Mbps download/3Mbps upload) . . . . . . . . . . . . . . . . . . . . . .$60.00 Tech Home Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Grand River Long Distance . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$109.14 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$89.95 Amount Saved Per Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$19.19 SuperNet 25 Bundle (Offered only in select areas, call for availability) Basic Local Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$16.00 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$2.50 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 SuperNet 25 Internet Service ( up to 25Mbps download/10Mbps upload ) . . . . . . . . . . . . . . . . . . . . .$79.95 Tech Home Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$4.95 Voice Mail to Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$0.99 120 Minutes of Nationwide Grand River Long Distance . . . . . . .$16.80 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$129.09 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$107.95 Amount Saved Per Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$21.14 Fav 4 Feature Pack Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 Enhanced Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$2.50 Primary Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$3.95 3-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$1.50 Total . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$11.90 Bundle Price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$8.95 Amount Saved Per Month . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$2.95 Need more long distance minutes? Call your local business office for pricing. *Bundles that include GRM Internet Service are only available to residential customers.

eBill- Enables customers to view and pay their monthly bill online at www.grm.net . Sign up for automatic bill pay and paperless billing and save $1.00 every month.

GRM Rewards- Receive a $5 bill credit every month when you have Caller ID, Voice Mail, GRM Broadband and Grand River Long Distance.

GRM Networks Gives Back GRM Networks Community Improvement Grant Program Clubs and organizations within the GRM Networks’ service areas are eligible to apply for the GRM Networks Community Improvement Grant Program. The Grant program authorizes GRM Networks to award up to $1,250 per quarter to groups that submit an application describing a project that will better their community. Typically, the quarterly allotment is divided into two $500 awards and one $250 award. Applications are available at www.grm.net . FRS/GRM Networks Youth Tour to Washington DC Every year students that are juniors in high school and whose parents or legal guardians are members of GRM Networks have the opportunity to apply for an all-expense paid trip to Washington DC. The five day, four night trip offers an exciting and fast paced tour of our nation’s capital. After applicants have been interviewed by a panel of GRM Networks board members, two students are chosen to attend the event. Applications are available in January at www.grm.net , at the local business offices and from high school guidance counselors. FRS/GRM Networks Scholarship Senior students whose parents or guardians are members of GRM Networks can apply for The Foundation for Rural Service’s (FRS) $2,500 scholarships. These scholarships are awarded to rural high school seniors: one per geographic region of the NTCA-The Rural Broadband Association membership, and one to a student sponsored by an NTCA associate member. The remaining awards will be distributed proportionate to the number of applications received from each NTCA region. FRS will fund $2,000 of each scholarship, with the sponsoring telecommunications provider or associate member of each winning applicant providing a $500 match. FRS will also provide four Staurulakis Family Scholarships valued at $5,000 each and two TMS Scholarships for $1,500 each. Students who are majoring in math, science, engineering, or medicine are given preference for the FRS Staurulakis Family Scholarships. Preference will be given to students expressing an interest in returning to a rural area to work following graduation.

New in 2015: The Colt Ford Scholarship program will offer up to $15,000 in one-time scholarships to rural students.

1

Emergency Numbers

If the number you are calling from

Exchange

begins with

Fire

Police

Sheriff

Ambulance

Albany, MO

660-726

911 or 726-3323

911 or 726-3232 911 or 726-3721

911 or 726-3200

Allendale, MO Allerton, IA Barnard, MO Bethany, MO Blockton, IA

660-786 641-873 660-652

911 or 564-2122

911 or 564-2222

911 or 564-3310

911 911

911

911

911 or 660-582-7451 911 or 660-582-8188

660-425 & 426 911

911 or 425-3199 911 or 425-3199

911

641-788

911 or 788-3222

911 or 800-432-4386 911 or 788-3222 Taylor Co 641-464-3921 Ringgold Co

Brimson, MO

660-789

911 or 789-2555 ELB

911 or 359-2828

911 or 359-4357

359-5552 Grundy Co

Browning, MO 660-946

911 or

911 or

911 or

946-4144

660-895-5312 Linn Co 660-258-2261 or 660-265-3313 Sullivan Co

Cainsville, MO 660-893

911 or

911 or

911 or

893-5221

425-3199

867-3340 Eagleville

Chula, MO

660-639

911 or

911 or

911 or

639-3255

660-646-0515

660-646-2332

Conception Jct., MO 660-944

911 or

911 or

911

944-2424

660-726-3721 Gentry Co 660-582-7451 Nodaway Co

Corydon, IA

641-872

911

911

911

Darlington, MO 660-666

911 or 660-726-3323

911 or 660-726-3721 911 or 660-726-3200

Davis City, IA

641-442

911 or

911 or

911 or

446-4111

446-4111

446-4111

Denver, MO

660-326

911 or 660-564-2122

911 or 660-726-3721 911 or 660-564-3310 Gentry Co 911 or 660-564-2222 Worth Co

Derby, IA

641-533

911 911

911

911

Eagleville, MO 660-867

911 or

911 or

425-3199

867-3340

Gallatin, MO

660-663

911 or 663-2345

911 or 663-2031

911 or 663-3535

© 100477 2015 GRM Networks

2

Emergency Numbers

If the number you are calling from

Exchange Galt, MO

begins with

Fire 911

Police

Sheriff

Ambulance

660-673

911

911 or 359-4357 660-265-3244 Sullivan Co

Garden Grove, IA 641-443

911 911

911

911

Gentry, MO

660-448

911 or 660-726-3721 911 or Gentry Co

660-726-3200

911 or 660-564-2222 Worth Co

Gilman City, MO 660-876

911 or

911 or

911

876-5312

425-3199

Graham, MO

660-939

911 or

911 or

911

939-2115

660-582-7451

Grand River, IA 641-773 Grant City, MO 660-564

911

911

911

911 or 564-2122

911 or 564-2222 660-265-3313

911 or 564-3310

Harris, MO

660-794 641-877

794-6355

911

Humeston, IA

911

911 or

911 or

872-1566

872-2627

Jamesport, MO 660-684

911

911 or

911 or

660-359-2828

660-359-4357

Grundy Co

Grundy Co

660-663-2031 Daviess Co

660-663-3535 Daviess Co

Lamoni, IA

641-784

911

784-3700

911 or

911 or

446-4111

446-4111

Laredo, MO

660-286

911 or

911 or

911 or

286-3075

359-2828

359-4357 Grundy Co

Leon, IA

641-446 641-876

911

911

911

911 911

Lineville, IA

911 or

911 or

660-875-5235

641-872-1566

641-446-4111 or 641-872-2627

Linneus, MO

660-895

911 or

911 or

911 or

895-5135

895-5312

660-258-2261

Lorimor, IA

641-763 660-793

911

911

911

Lucerne, MO

911 or

911 or

911 or 660-947-3711

794-6355

660-947-2515

Putnam Co 660-748-4162 Mercer Co 911 Sullivan Co

Meadville, MO 660-938

911 or

911 or

911 or

938-4144

895-5312

660-258-2261

Mercer, MO

660-382

911 or

911 or

911 or

382-4311

748-3165

748-4162

3

Emergency Numbers

If the number you are calling from

Exchange Millerton, IA

begins with

Fire 911

Police

Sheriff

Ambulance

641-897

911

911

Mt. Moriah, MO 660-824

911 or

911 or

911 or

824-4411

425-3199

660-748-4162

Murray, IA

641-447

911 911

911

911

New Hampton, MO 660-439

911 or

911 or

425-3199

660-726-3200

Newtown, MO 660-794

911 or

911 or

911

794-6355

660-265-3313

Parnell, MO

660-986

911

911 Nodaway Co

911

660-564-2222 Worth Co

Princeton, MO 660-748

911

911 or

911 or

748-3165

748-4162

Powersville, MO 660-592

911

911 or

911 or 660-748-4162

592-2455

660-947-2515

Mercer Co 660-947-3711 Putnam Co 641-872-2627 Wayne Co, IA

Purdin, MO

660-244

911

911 or

911 or

895-5312

660-258-2261

Ravenwood, MO 660-937

911

911 Gentry & Nodaway Co 660-564-2222 Worth Co

911

Ridgeway, MO 660-872

911

911 or

911

425-3199

Sheridan, MO 660-799

911

911 Nodaway Co

911

660-564-2222 Worth Co

South Davis City, MO 660-735

911

911 or

911

660-425-3199

South Lamoni, MO 660-878

911

911 or

911

660-425-3199

South Lineville, MO 660-875

911 or

911 or

911 or

875-5235

660-748-3165

660-748-4162

Spickard, MO 660-485

911 or

911 or

911 or

485-6133

359-2828

359-4357 Grundy Co 748-4162 Mercer Co

Stanberry, MO 660-783

911 or 783-2552

911 or 726-3721

911 or 783-2552

4

Emergency Numbers

If the number you are calling from

Exchange Thayer, IA

begins with

Fire

Police

Sheriff

Ambulance

641-338

911

911 or

911

641-782-7717

Van Wert, IA

641-445

911

911 or

911

446-4111

Washington Center, MO 660-845

911

911 or

911

446-3199

Weldon, IA

641-445

911

911 or

911

446-4111 Decatur Co 342-2914 Clark Co

Winterset, IA

641-462

911 or

911 or

911 or

515-462-2113

515-462-3575

515-462-2252

OTHER EMERGENCY NUMBERS

State Highway Patrol

Macon, MO

660-385-2132 816-387-2345 800-525-5555 515-223-4278 816-221-6100 800-222-1222

St. Joseph, MO Missouri & Iowa

Federal Bureau of Investigation F.B.I. Iowa

Kansas City, MO

Poison Control

Report Child Abuse & Neglect Missouri

800-392-3738 800-362-2178

Iowa

Report Elderly Abuse & Neglect Missouri

800-392-0210

Road Conditions

Iowa

dial 511

5

Table Of Contents & How To Reach GRM Networks

How To Reach GRM Networks

Repair Services (8am to 5pm Monday through Friday except holidays) Dial 333 (from within our serving area) Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-748-5050 Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-451-2350 After Hours Trouble Reporting . . . . . . . . . . . . . . . . 660-748-5060 Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-451-2360 Buried Cable Locations Missouri One Call . . . . . . . . . . . . dial 811 or 1-800-344-7483 Iowa One Call . . . . . . . . . . . . . . . dial 811 or 1-800-292-8989

Business Office Locations You may apply for phone and Internet service, purchase a phone, pay your bill and perform other related services at our offices located at: 3406 Miller St., PO Box 408, Bethany, MO 64424 Dial 777 (from within our serving area) Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-425-2227 Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-551-1930

600 NW Church St., PO Box 240, Leon, IA 50144 Dial 777 (from within our serving area)

Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 446-4222 Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-551-1940

Directory Assistance Information Dial 411.

1001 Kentucky St., PO Box 167, Princeton, MO 64673 Dial 777 (from within our serving area)

Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660-748-4235 Or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-451-2301

Table Of Contents

3 Ways to Save & GRM Networks Gives Back . . . . . . . . .Page 1 Access Line Charges . . . . . . . . . . . . . . .Page 11 Area Codes . . . . . . . . . . . . . . . . . . . .Pages 29-30 Billing Information . . . . . . . . . . . . . . . . . .Page 12 Buried Cable Location Number . . . .Pages 6,10 Business Office Locations . . . . . . . . . . . .Page 6 Calendars (2015-2016) . . . . . . . . . . . . . .Page 32 Crisis Listings . . . . . . . . . . . . .See White Pages Emergency Numbers, Pages 2-5 Customer Information . . . . . . . . . . .Pages 13-14 Customer Rights and Responsibilities . .Page 9 Directory Assistance . . . . . . . . . . . . . . . . .Page 6

Emergency Numbers . . . . . . . . . . . . .Pages 2-5 Enhanced Features . . . . . . . . . . . . .Pages 18-27 General Information . . . . . . . .Pages 7-8, 10-11 Installation Charges . . . . . . . . . . . . . . . .Page 13 Internet . . . . . . . . . . . . . . . . . . . . . . .Pages 16-17 1 + Distance Dialing . . . . . . . . . . . . . . . .Page 29 0 + Distance Dialing . . . . . . . . . . . . . . . .Page 29 International Dialing . . . . . . . . . . . . . . . .Page 29 Local Calling Area . . . . . . . . . . . . . . . . . . .Page 8 Relay Service . . . . . . . . . . . . . . . . . .Pages 13-14 Repair Service . . . . . . . . . . . . . . . . . . . . .Page 15 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . .Page 28 Zip Codes . . . . . . . . . . . . . . . . . . . . . . . . .Page 31

6

General Information

Exchanges Served By GRM Networks:

641-873 660-652 641-788 660-789 660-946 660-893 660-639 660-944 660-666 641-442 660-735 641-533 660-326 660-867 660-673 641-443 660-448 660-876 660-939 641-773 660-684 641-784 660-878

Allerton, IA Barnard, MO Bethany, MO Blockton, IA Brimson, MO Browning, MO Cainsville, MO

660-286 641-446 641-876 660-875 660-895 660-793 660-938 660-382 641-897 660-824 660-439 660-794 660-986 660-592 660-748 660-244 660-937 660-872 660-799 660-485 641-338 660-845 641-445

Laredo, MO

Leon, IA

660-425/426

Lineville, IA

South Lineville, MO

Linneus, MO Lucerne, MO Meadville, MO Mercer, MO Millerton, IA

Chula, MO

Conception Junction, MO

Darlington, MO Davis City, IA

Mount Moriah, MO New Hampton, MO Newtown/Harris, MO

South Davis City, MO

Derby, IA

Parnell, MO

Denver, MO Eagleville, MO

Powersville, MO Princeton, MO Ravenwood, MO Ridgeway, MO Sheridan, MO Spickard, MO Purdin, MO

Galt, MO

Garden Grove, IA

Gentry, MO

Gilman City, MO Graham, MO Grand River, IA Jamesport, MO

Thayer, IA

Washington Center, MO Weldon/Van Wert, IA

Lamoni, IA

South Lamoni, MO Exchanges Served By SCC Networks:

641-872 641-447

Corydon, IA Murray, IA

641-763

Lorimor, IA

Exchanges served by Windstream: Centerville, IA Plano, IA Chariton, IA Promise City, IA Humeston, IA Redding, IA Kellerton, IA Seymour, IA Mt. Ayr, IA Osceola, IA Woodburn, IA

Exchange served by CenturyLink: Winterset, IA

7

General Information

Local Calling Area

If the number you are calling from begins with

Exchange Thayer, IA

Local Calling Area

641-338 641-342

x

Osceola/Woodburn, IA x

641-442 & 660-735

Davis City, IA

446, 784

641-443 641-445 641-446 641-447 641-464 641-533 641-649 641-763 641-767 641-773 641-774 641-783 641-872 641-873 641-874 641-877 641-897 641-898 660-382 660-564 660-592 660-748 660-786 660-799 660-845 660-867 660-893 641-788

Garden Grove, IA Weldon/Van Wert, IA

446

446, 342

Leon, IA

442, 443, 445

Murray, IA

763, 342 (one-way only)

515-462/468

Winterset, IA Mount Ayr, IA Derby, IA Plano, IA Lorimor, IA Redding, IA Grand River, IA Chariton, IA Kellerton, IA Lamoni, IA Blockton, IA Centerville, IA Corydon, IA Humeston, IA Millerton, IA Seymour, IA Mercer, MO Grant City, MO Powersville, MO Princeton, MO Allendale, MO Sheridan, MO Allerton, IA Promise City, IA Lineville, IA

447

x

877

x

447, 462-468

x x x x

641-784 & 660-878

442

660-799

641-856/895

x

873, 874, 897, 898

872, 876

x

641-876 & 660-875

873 533 872

x

748 786

x

382 564

641-788

Washington Center, MO 425, 426

Eagleville, MO Cainsville, MO

425, 426 425, 426

8

Customer Rights And Responsibilities

When Will I Receive My Bill? GRM Networks mails bills at or near the first day of each month. You should receive your itemized bill within the first few days of the month. If you do not receive your bill, please call our Business Office by dialing 777 from your home or by calling one of the office phone numbers on page 6; we will mail you a copy of your current bill at no charge. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. How Can I Pay My Bill? You may mail your payment as directed on your bill, or you may pay in person at our business office. We also offer automatic bank deduction, debit and credit card payment abilities. You may also pay online by going to grm.net and clicking on eBill . Contact your local Business Office for more information. You will save time and reduce chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check. When Does My Bill Become Delinquent? Your bill will be declared delinquent if it is still unpaid on the 21st day after the first mailing. How Can I Dispute A Charge On My Bill? If you believe a charge appearing on your bill is in error, you can inquire and/or dispute a charge by calling, writing or coming in to our office. You may call us by dialing 777 or you may come to the office at the addresses given on page 6, between the hours of 8am and 5pm Monday through Friday, except Holidays. When Can My Service Be Disconnected? Your service can be disconnected when you have not paid delinquent charges, fail to pay a required deposit, fail to comply with a settlement agreement, misrepresent your identity, refuse to allow inspection of Company’s facilities and as provided by any state and/or federal law. Basic local phone service cannot be disconnected for non-payment of a delinquent charge for other than basic local phone service. Phone service will not be disconnected on days when the office is not open for business or on the day before the office will not be open for business. Phone service may not be disconnected prior to 5 business days after notice has been given of the company’s intent to do so (Company will mail a 5-day reminder notice). The Company may block access to toll and eliminate any optional service and/or features for non-payment of charges for those services. How Can I Prevent Discontinuance Of Service During An Absence? Contact our Business Office and inquire about pre-payment. How Can I Have My Discontinued Service Restored? You may have your discontinued service restored by paying all undisputed charges and the required deposit, if any, or the Company may elect to enter into a settlement agreement with you that would restore your service. You may be assessed a charge for restoring service and the Company may require a deposit. When Is A Deposit Or Guarantee Required? You may be required to post a deposit or provide a guarantee of payment if you fail to meet our credit-worthiness criteria. Call our office to inquire about our credit-worthiness criteria.

How Can I File A Dispute/Complaint? If you have a dispute/complaint with GRMNetworks, it may be resolved by contacting the District Manager at your local Business Office, or call one of the numbers given below. A “dispute” must be registered with the Company prior to the delinquent date in order to avoid discontinuance of service. If your complaint is still not resolved, Missouri customers may contact the Missouri Public Service Commission, which regulates GRM Networks. You may also contact the Office of Public Counsel. They represent the public (residential customer) before the Public Service Commission. Iowa customers may contact the Iowa Utilities Division Department of Commerce.

Missouri Public Service Commission Governor Office Building 200 Madison Street P.O. Box 360 Jefferson City, MO 65102-0360 800-392-4211

Missouri Office of Public Counsel Governor Office Building 200 Madison Street, Suite 650 P.O. Box 2230 Jefferson City, MO 65102-7800 573-751-4857 866-922-2959 (Toll-Free)

Iowa Utilities Division Department of Commerce 1375 E Court Ave Des Moines, IA 50319

515-725-7300 877-565-4450 (Toll-Free)

Statement of Nondiscrimination GRM Networks is an equal opportunity provider and employer. If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html , at any USDA office, or call 866-632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax 202-690-7442 or email at program.intake@usda.gov . Call your local Business Office from home by dialing 777 or by dialing one of the office phone numbers on page 6. Relay Service for hearing and speech impaired customers can be reached by dialing 7-1-1, and a Communications Agent will assist you in reaching our offices. Abbreviated Dialing Codes Abbreviated dialing codes were established by the Federal Communications Commission (FCC) for communities to use to provide access to special services. The FCC intended the abbreviated dialing codes to be easy-to-remember and universally recognizable numbers that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.

2-1-1 : Community Services, United Way 3-1-1 : Municipal Government Services, Non-Emergency 4-1-1 : Directory Assistance (fees may be charged) 7-1-1 : TDD Relay Services 7-7-7 : Telephone Company Customer Service 8-1-1 : Underground Public Utility Location Request Service 9-1-1 : Emergency Medical, Police or Fire Service All abbreviated dialing codes may not be available in your community.

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General Information

Warning - Buried Cable Cable and lines that provide your home service are buried. It will be to your interest to give us several days advance notice before you start trenching or digging. Damage to cables and lines impairs your service and the cost of repairs is expensive. Before digging or trenching, contact one of the following:

1-800-292-8989 Iowa 1 Call or dial 811 1-800-344-7483 MO 1 Call or dial 811 900/976 Call Blocking

Dialing 900 and 976 prefix numbers allows you to reach a variety of “pay-per-call” sources. All phones are capable of completing a call to any 900 or 976 prefix numbers unless call blocking is requested. If you so desire, GRM Networks will block call attempts to these prefixes from your phone. If you have any questions about this offering, please call your local Business Office.

You May Be Eligible For Assistance With Your Phone Bill The LIFELINE PROGRAM is a plan which assists qualified low-income applicants with reductions in their monthly local exchange service rate. The applicant applies for a single phone line at the applicant’s primary place of residence. Qualified applicants shall have their monthly local exchange service rate reduced by $9.25. To be eligible for LIFELINE , an applicant must participate in one of the following: 1. Medicaid (e.g. Title XIX/Medical, state supplemental assistance) 2. Supplemental Nutrition Assistance Program (SNAP) 3. Supplemental Security Income (SSI) 4. Federal Public Housing Assistance 5. Low-Income Home Energy Assistance Program (LIHEAP) 6. Temporary Assistance to Needy Families (TANF) 7. National School Free Lunch Program (NSL) 8. Have an income level at or below 135% of the Federal Poverty Guidelines If you feel you qualify for LIFELINE , call 777 and ask your GRM Networks customer service representative to explain the application process.

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General Information

Access Line Charges Listed below are the prevailing monthly access line charges. These rates do not include the Federal subscriber line charge nor applicable taxes. Rate Town Residential Business Allerton $16.00 $19.00 Blockton $16.00 $19.00 Davis City $16.00 $19.00 Derby $16.00 $19.00 Garden Grove $16.00 $19.00 Grand River $16.00 $19.00 Lamoni $16.00 $19.00 Leon $16.00 $19.00 Lineville $16.00 $19.00 Millerton $16.00 $19.00 Thayer $16.00 $19.00 Weldon-Van Wert $16.00 $19.00 The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your Business Office.

Phone Directories Numbers are frequently changed and the use of obsolete directories results in calling wrong numbers. Please transfer all special information to your new directory and destroy the old directory. If you do not receive the new directory, or if additional copies are needed, call, stop by or write the Business Office. Additional Listings For each customer, a single line insertion in the alphabetical list is made without charge. Customers may arrange for additional listings under such regulations as apply to main listings to be placed in the alphabetical directory. Rates for additional listings may be obtained from the Business Office. Directory Errors And Omissions Claims for damages due to errors or omissions in directory listings will be limited to prorated charges for the directory listing that is affected. Listings Not Appearing In The Directory Between directory issues, many phone numbers do not appear in the current issue of the directory due to changes and new installations. Patrons may obtain these phone numbers from “Directory Assistance” by dialing 4-1-1 Use Of Residential Phones For Business Purposes Residential phones are installed with the understanding that they will be used for normal or domestic purposes. A residential phone will be changed to business service if used primarily or substantially for business purposes or if the residential phone number is advertised in connection with the sale of products or services.

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Service & Billing

Establishing Or Transferring Phone Service

Error On Your Bill If you have a question on your bill, call your local customer service representative. Explain the possible error to the representative who will help you. If the error cannot be resolved, please pay the undisputed charges on time so you’ll maintain a good payment record while the problem is being investigated.

T o establish or transfer residential and/or business phone service, please call your local Business Office. To enable us to process your order to establish phone service, we will need to know your complete address and how you want to be listed in the directory. We also need to know about previous phone service in your name and other credit information. We will ask for identification and a number where you can be reached, either at work or through a friend or relative, until your service is established. Deposit Policy Customers may be asked to pay a deposit to establish phone service. The amount of your deposit is determined

when you apply for service. You Will Be Billed For Changes In Your Service

All changes, except termination of service and disconnection of certain options, require a service charge. The amount you are charged depends on the type of change requested. Consult your local Business Office for

Paying The Bill On Time, So Your Service Will Not Be Disconnected If your payment is not received by the due date, or you do not meet payment arrangements, your service may be disconnected. How To Get Your Service Restored All relevant past charges must be paid before your service can be reconnected and you will be charged a restoral fee. You may also be asked to pay a deposit. CPNI Under FCC rules governing the use and disclosure of Customer Proprietary Network Information (CPNI), we can only discuss CPNI at our retail locations with those individuals listed as an authorized user on the account and presenting a government issued photo ID. CPNI includes call detail information and certain account information, including the amount of your bill. For phone inquiries, other rules dictate how we authenticate a customer. You may add authorized users to your account by contacting your Business Office.

different services and rates. How You Are Billed

Charges for local service are billed one month in advance. Toll calls and repair charges are billed after they occur. How, When & Where To Pay Your Bill Your payment due date appears on your bill. Your payment is considered past due if not paid by that date. You can mail your payment or pay your bill at your local Business Office. Please don’t send cash in the mail. We also offer automatic bank deduction, debit and credit card payment abilities or you may pay online by going to grm.net and clicking on eBill. Contact your local Business Office for more information. You will save time and reduce chance of error if you use the payment portion of your bill when paying. There is a charge for each returned check.

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Customer Information

Charges To Install And Change Your Residential Service

Captioned Telephone is also available and ideal for individuals with hearing loss who are able to speak for themselves. A Captioned Telephone works like any other phone with one important addition: it displays every word the other person says throughout the conversation. Captioned Telephone users can listen to the caller and read the captions on the display window of the Captioned Telephone. Access To Services Both 711 and the 800 numbers are toll-free calls and provide access to the same relay services. If you are experiencing trouble dialing 711 to reach Relay Iowa, please call Relay Iowa Customer Service. All services are available 24 hours a day, seven days a week. Consumers may place relay calls to English and Spanish speaking persons within Iowa, across the United States and even internationally. By law, each conversation is handled with strict confidentiality. There is no charge to access Relay Iowa, although standard long distance charges apply. Relay Iowa and the Iowa Equipment Distribution Program are both programs of To place a call using Relay Iowa dial 7-1-1 or dial one of the toll free numbers below: TTY: . . . . . . . . . . . . . . . . . . 1-800-735-2942 Voice: . . . . . . . . . . . . . . . . . 1-800-735-2943 Spanish: . . . . . . . . . . . . . . 1-800-264-7190 Voice Carry Over (VCO): . 1-800-735-4313 Speech-to-Speech: . . . . .1-877-735-1007 Customer Service Information: Voice/TTY . . . . . . . . . . . . 1-888-516-4692 the Iowa Utilities Board. Placing A Call With Relay Iowa PO Box 285 • Aurora, NE 68818 Email: iarelay@hamiltonrelay.com Web: www.hamiltonrelay.com www.relayiowa.com Captioned Telephone Customer Service . . . . . . 1-888-269-7477 To call a Captioned Telephone User Dial . . . . . . . . . . . . . . . . . 1-877-243-2832

The GRM Networks one-time charge to install or change your service may vary, depending on the type of work that is done. SERVICE ORDER: $4.00 You are charged for the processing of your order when you install or make changes in phone service. CENTRAL OFFICE CONNECTION CHARGE: $10.75 This charge is for the work we do to connect your line to the central office. TIME AND MATERIAL CHARGES: Time at $60 per hour/$90 per hour overtime (subject to change) plus a material charge for the material used and work performed which is not provided for elsewhere in our filed tariffs, plus equipment charge if applicable. A trip charge of $30 may apply. PROGRAMMING CHARGE: $5.00 This charge applies for programming changes into the digital central office equipment after the initial installation. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your Business Office. NO CHARGE TO DISCONNECT SERVICE: There is no charge to disconnect your phone. If you wish, charges can be stopped the day you call.

Relay Iowa Relay Iowa is a specialized service that guarantees all citizens access to prompt, professional and accurate communication through the phone. Consumers of these specialized services, specifically individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking, can communicate on the phone via TTY, Voice Carry Over (VCO), Hearing Carry Over (HCO), Speech- to-Speech (STS), Spanish-to-Spanish and Captioned Telephone in order to connect with family, friends or businesses with ease. Here’s How Relay Iowa Works: Dial 711 or the appropriate toll-free number provided to connect with Relay Iowa. A specially trained operator, called a Communication Assistant (CA) will ask for the area code and number of the person you wish to call and will begin relaying the conversation. Generally, the CA will voice the typed message from the text phone (TTY) user to the person on the other end. The CA then relays the spoken words by typing them back to the TTY user. All calls are held strictly confidential. Specialized Services Relay Iowa offers specialized services for individuals who have difficulty speaking and for Spanish speaking residents. Specially trained CAs are on hand to assist in these types of calls and may be reached by dialing the associated number provided to the right. Since Relay Iowa offers a variety of services, please refer to the website listed or call Relay Iowa Customer Service for more detailed instruction on how a particular call is processed.

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Customer Information

Special Points Of Interest Iowa Equipment Distribution Program The Iowa Equipment Distribution Program, called Telecommunications Access Iowa (TAI), helps pay for specialized equipment for residents of Iowa who are deaf, deaf-blind, hard of hearing or have difficulty speaking. Qualified individuals can receive a voucher for approximately 95% of the average cost of specialized telephone equipment. To apply online, go to: www.relayiowa.com/tai/ or call 1-800-606-5099 Voice/TTY. Emergency Calls Please note that 7-1-1 is only to be used to reach Relay Iowa. In an EMERGENCY you should continue to use 9-1-1 For emergencies, call 9-1-1 or your local emergency service TTY number directly. The Americans with Disabilities Act (ADA) requires that all 911 centers have TTY and be prepared to handle emergency calls placed in this manner. Relay Iowa will make every effort to assist you in an emergency. However, it is important to understand that relay centers are not 911 centers and do not assume responsibility for emergency calls. Relay Service For The Hearing / Speech Impaired Relay Missouri Service And How it Works Missourians with hearing/speech impairments using a telecommunications device for the deaf (TDD) will be able to communicate with people using standard phone equipment. Missourians without hearing/speech impairments using standard phone equipment can call a TDD user. Relay Missouri will utilize specially trained agents

Relay Missouri Service Center

Inside wiring maintenance is also available for multi-line business customers. Contact your local Business Office for rates. The above rates were correct as of the date this directory was printed. Current rates and charges are always available from your Business Office. Customers’ Rights Under Federal Communications Com- mission (FCC) guidelines, you may supply your own phone or other terminal equipment and connect it directly to the nationwide phone network. You are not required to obtain your phone or other terminal equipment from GRM Networks in order to receive service. Rates and services are provided on an equal basis whether you provide your own equipment or obtain it from GRM Networks. If you supply your own phone or other terminal equipment it must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. GRM Networks will verify the condition of a line if requested at no charge. A charge will apply for each visit by GRM Networks to a customer’s premises in connection with a service difficulty when it is determined that the difficulty was due to a condition in a customer-provided It is illegal to charge any calls to another person’s phone number or calling card without his/her permission. Persons placing such calls are subject to prosecution, and, if convicted, are subject to a fine and/or imprisonment. Harassing Calls State and federal law make it a crime to place obscene or harassing phone calls. The penalty is a fine and/or imprisonment. Unlawful Wiretapping It is a crime under federal and state laws to wiretap or otherwise intercept a phone call unless the consent of one or both of the parties actually participating in the call has been obtained. (The exceptions are properly authorized law enforcement offices, acting under court order, according to state and federal law.) The penalty for illegal wiretapping can be a fine and/or imprisonment. phone or other terminal equipment. Fraudulent Charges

This center will operate and handle calls 24 hours a day, seven days a week. The center relay assistants can instruct you in making long distance calls. To Place a call using Relay Missouri, Dial 7-1-1 or dial one of the toll free numbers below: TTY/ACSII: . . . . . . . . . . . . 1-800-735-2966 Voice: . . . . . . . . . . . . . . . . . 1-866-735-2460 Spanish: . . . . . . . . . . . . . . 1-800-520-7309 Voice Carry Over: . . . . . . 1-800-735-0135 Speech-to-Speech: . . . . .1-877-735-7877 Customer Service Information: . . . . . . . . . . . . . 1-800-676-3777 PO Box 29230 Shawnee Mission, KS 66201-9230 Email: sprint.trcustserv@sprint.com Web: www.donthanguponrelay.com Relay Service For The Hearing / Speech Impaired TDD callers can access the Relay Missouri Center by calling 711. Voice callers can access the Relay Missouri Center by calling 711. Upon reaching the center, provide the relay agent with the area code and phone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person to person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). Customers’ Rights To Own And Provide Their Own Inside Station Wiring You have the right to provide your own inside wiring. Customers are not required to use the services of GRM Networks for the installation of new inside wiring. Upon request, GRM Networks will provide technical information. You are now responsible for maintaining all inside wiring. GRM Networks will maintain inside wiring for single-line Business and Residence customers on a contractual basis for $ .50 per month per line.

located at the Relay Missouri Center to relay conversations between parties.

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Phone Repair Service

To Report A Problem With Your Phone Service : (8am-5pm Monday-Friday) ..............................................333 (from within our serving area) or ....................................................................................................................1-800-451-2350 (After Hours, Holidays & Weekends) ..............................................................1-800-451-2360

Why Won’t My Phone Work? These tests can help you determine why your phone isn’t working:

1. If you have only one phone and it unplugs, take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone equipment problem . 2. If you have two or more phones that unplug, unplug all of them. Then try each one, one at a time in each phone jack or outlet. If one phone doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in any jack, you may have a jack or inside wiring problem. 3. Borrow a friend’s phone and try it in each one of your jacks. If it doesn’t work in a particular jack you probably have a jack or inside wiring problem . If it doesn’t work in any jack, you may have a line problem . 4. If your phone doesn’t unplug, contact the company that sold or leased it to you for directions on how to remove it. 5. If you have phone accessories such as answering machines, speaker phones, cordless phones, security systems or night bells, make sure the equipment is working. If your phone service works without the added equipment, the problem may be with the accessories. If You Hear Noise On Your Line: It may be caused by the weather, aerial satellites, poor grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed above may help isolate the problem. The interference may also be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. The installation of a modular filter, obtainable from most stores selling phone equipment, may help. Because cordless phones operate on radio frequencies, they can also receive interference from radio transmitters. Contact your cordless phone equipment supplier or manufacturer for assistance with these problems. If You Hear A Rapid Busy Signal: While making a local or long distance call, it means that all phone circuits are busy. Wait a few minutes, then try your call again.

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Internet

GRM Networks Internet Products & Services Internet Connections • GRM Broadband The ideal high speed Internet connection for residential and business customers with speeds up to 6 Mbps download/1 Mbps upload. This service is available to all customers for $42.95 per month. • SuperNet 15 The ultimate Internet with speeds up to 15 Mbps download/3 Mbps upload. This connection is for those customers connecting with more than one device at a time. This service is available only in select areas. Please call for availability. Residential customers can subscribe to SuperNet 15 for $60.00 per month. Business customers, please call for pricing. • SuperNet 25 With connection speeds up to 25 Mbps download/10 Mbps upload, customers will experience exceptional Internet connections. Residential customers that enjoy gaming, streaming video or connecting several devices at the same time will want to take advantage of this premier Internet service. This service is only available in select areas. Please call for availability. Residential customers can subscribe to SuperNet 25 for $79.95 per month. Business customers, please call for pricing. Visit GRM Networks’ website at www.grm.net or call 777 for more information. • GRM Modem Maintenance GRM Networks Internet customers will be offered GRM Modem Maintenance for $3.00/month. GRM Modem Maintenance will cover the replacement cost of the modem as well as time and materials for the service call. Customers will be required to call technical support at 1-800-721-2577 before a technician will be dispatched on a service call. The CAT5 cable connecting the jack to the modem is included in GRM Modem Maintenance. All service calls will be performed during normal business hours. If customers do not subscribe to GRM Modem Maintenance and a technician is dispatched for a service call, the following charges will apply. 1. New modem and filters: $100.00 2. Trip charge: $30.00 3. Time: $60/hour with minimum of one hour. After first hour, time will be charged by quarter hour. GRM Modem Maintenance will not be applicable if hardware has been subjected to physical abuse or used with defective or non- compatible equipment, or where damage occurs due to acts of God, or other causes beyond GRM Networks’ control, including, but not limited to, lightning or other forms of power fluctuations.

In no event shall provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if provider has been advised of the possibility of such damages. Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent. • Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. • Check that the ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech Support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service GRM Networks Technical Support is available 24/7 to all GRM Networks Internet customers. Call toll-free 1-800-721-2577 for assistance.

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