FranklinGasconade2021Telco

Billing & Payments 1. Nonpayment of an undisputed delinquent charge for basic local telecommunications service. A customer’s service will not be discontinued for nonpayment of a delinquent charge until Fidelity has notified the customer in writing at least ten days in advance of the discontinuance. Additionally, Fidelity will make reasonable efforts to contact the customer by phone at least 24 hours prior to disconnecting telephone service. Basic local service will not be discontinued for nonpayment of any charges other than those for basic local service; however, Fidelity may activate global toll blocking and eliminate any optional, non-basic calling features for nonpayment of charges for other than basic local service. 2. Using phone utility equipment in a manner that creates an unsafe condition or creates the possibility of damage or destruction to such equipment. 3. Refusal after reasonable notice to permit inspection, maintenance or replacement of phone utility equipment. 4. Misrepresentation of identity in obtaining phone utility service. 5. Failure to post a required deposit or guarantee. 6. Failure to comply with the terms of a settlement agreement. 7. Failure to act in accordance with any state or federal law. Reconnection of Service After local phone service has been interrupted or disconnected, Fidelity will restore the customer’s service when the reason for the disconnection or interruption has been remedied. Before restoring the customer’s service, the following will be required: 1. Reconnection charges must be paid if the service has been interrupted or disconnected. 2. One month’s advance payment and/or a deposit is required. 3. Payment for all undisputed amounts must be received by Fidelity. Billing & Collection Local phone service is classified as a business or residence based on the character of the usage and not upon the location of the phone. New customers may be required to pay a security deposit. Fidelity will issue a bill not less than every 28 days or no more than every 31 days. Payment will be due upon receipt and will become delinquent 21 days after mailing. A fee will be applied

to your bill if paid after the delinquent date. If your bill becomes delinquent, a 10-day notice will be sent before disconnecting your service. A charge for restoring service will be applied when your service is reconnected. Under our billing procedure and subject to rules established by the Missouri Public Service Commission, Fidelity may require a deposit or a guarantee of payment. How to Pay Your Bill 1. By mail: Submit the top portion of the first page of your bill with your payment in the envelope provided. Fidelity Communications Company P.O. Box 2050 Omaha, NE 68103-2050 2. Online: Go to http://www.fidelitycommunications.com/billpay 3. By phone: Customers can use a credit card, debit card or eCheck to pay their bill over the phone. A customer can pay over the phone by using the automated system or talking to a Fidelity representative. If the customer chooses to talk to a representative, he/she will be assessed a “Pay by Phone Conv Fee” of $4.50 added to each account. When you regularly pay your phone bill by the

due date, you maintain good credit with us. Good credit entitles you to establish new services or add extra services without paying a deposit. If you cannot pay your bill on time, your phone service may be disconnected, and you may

have to pay all charges billed for service and an additional payment or security deposit to reconnect your service. Help us provide you with continuous service by paying on time.

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