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Relay Service For the Hearing/Speech Impaired

RELAY MISSOURI CENTER

Relay Missouri Service & How it Works

Emergency Assistance Callers should use 9-1-1 or other existing emergency numbers when possible in crisis situations. The Relay Missouri Center DOES NOT provide emergency assistance, but merely relays the emergency call. Delays may be encountered because the relay slows response time. Directory Assistance Callers should utilize existing numbers as provided in your telephone directories. TDD users need to call 1-800-855-1155 for directory assistance. Missouri Public Service Commission Inquiries/Complaints If you have complaints about a public utility (electric, gas, telephone or water), first try to resolve it by contacting the company. Speak to the company’s service representative. If the problem is not resolved, you may ask to speak with a supervisor. If your problem still is unresolved, please call the Missouri Public Service Commission recording machine toll-free at 1-800-829- 7541 (TTY). The Missouri Public Service Commission (MPSC) does not regulate cooperatives, municipal utilities, public water supply districts, cable TV systems or cellular service. Therefore, the MPSC does not have the power to resolve complaints concerning them. Billing of Calls The Relay Missouri Center handles local and long distance calls to numbers both within and outside the State of Missouri. There is no charge for local calls. Long distance calls are billed to the customer on a monthly basis. All long distance calls handled by the Relay Missouri Center are billed at a special discounted rate. All calls handled by the Relay Missouri Center are strictly confidential. Relay agents cannot disclose any information from a conversation, and records of conversations are not kept.

Missourians with hearing/speech impairments using a telecommunications device for the deaf (TTY) can communicate with people using standard telephone equipment. Missourians without hearing/speech impair- ments using standard telephone equipment can also call TTY users. Relay Missouri uses specially trained agents located at the Relay Missouri Center to relay conver- sations between parties.

How to Contact Relay Missouri TRS Provider - Sprint Accessibility Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330 Access Numbers: Relay Missouri: dial 711 or

TTY: 1-800-735-2966 Voice: 1-866-735-2460 Spanish: 1-800-520-7309

Upon reaching the center, provide the relay agent with the area code and telephone number you wish to call. If making a long distance call, advise the relay agent of the type of call you are making (direct dial, credit card, collect, person to person, etc.) and how you wish to pay (if using calling card, credit card or third number billing, you will need to provide your name and the necessary billing numbers). Filing a Complaint To file a relay complaint with the Federal Communications Commission, call toll-free at 1-888-225-5322 (voice)/ 1-888-835-5322 (TTY), or file online at www.fcc.gov/ complaints .

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