Franklin Gasconade, MO-2020 Telco

Customer Rights & Responsibilities

If the customer is receiving benefits from any of the following programs, he/she could be eligible for help from the Universal Service Fund: • Medicaid – MO Healthnet • Food Stamps • Supplemental Security Income • Veterans Benefits and Survivors Pension • Federal Public Housing Assistance (Section 8) • 135% of the Federal Poverty Level • Veterans Administration Disability Benefits • State Blind Pension • State Aid to Blind Persons Contact the local telephone company for more information concerning the Universal Service Fund. Disconnection or Interruption of Telephone Service Phone service is subject to disconnection or interruption for any of the reasons listed below. If service is disconnected and reconnected within 30 days, the customer’s phone number is reserved, and he/she will not be charged for installation again. However, he/she will be charged a reconnection fee. If service is disconnected, a new phone number will be assigned, and the customer will be required to pay installation charges again. • Federal Social Security Disability • State Supplemental Payments

Phone Bill Fidelity will provide the customer with a phone bill each month. Fidelity provides basic local phone service (including access to 911, where available) and certain custom calling services. Payment in full is due within 21 days of the date of the bill. If we do not receive payment within 21 days, the service is subject to disconnection. When paying by mail or online, please allow enough time for payment to reach Fidelity by the due date. Universal Service Fund The goals of Universal Service, as mandated by the 1996 Act, are to promote the availability of quality services at just, reasonable, and affordable rates; increase access to advanced telecommunications services throughout the Nation; advance the availability of such services to all consumers, including those in low income, rural, insular, and high cost areas at rates that are reasonably comparable to those charged in urban areas (as cited from http://www.fcc.gov ). Customers may qualify for a discount on their monthly phone bill through the federal and/or the Missouri program if they are receiving low income or disability benefits under certain programs. The discount varies depending on the local telephone company and method of qualifications.

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