Franklin Gasconade, MO-2020 Telco

IntraLATA Service Area

Operator Assisted Dialing Collect or person-to-person calls, calls charged to another number or to a calling card, calls placed from coin phones or from hotel guest phones, or calls for which time and charges are requested are operator assisted calls. Higher rates apply to station calls dialed by the operator. Person-to-Person, Collect, Calling Card, Third Number Billed Dial 0 + Area Code + Phone Number. Long Distance Rate Discount & Application Periods Within Fidelity’s service area, direct dial rates vary depending on what time of day you make your call. Fidelity’s service area includes the 314, 573 & 636 area codes except for Jefferson City, Columbia and surrounding communities. A portion of the 618 area code is also included in the Fidelity service area. The evening rate period is extended from 8 a.m. to 5 p.m., Monday through Friday on the following holidays: New Year’s Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. Calling Card Service • From touch-tone phones, dial 0 + Area Code + Phone Number (wait for tone or tone and announcement) + Calling Card Number. • From rotary phones, dial 0 + Area Code + Phone Number (give Operator your calling card number). Wrong Numbers & Poor Connections If you dial a wrong number, you may call the operator and give the number you attempted to reach. The operator will

Selecting a Long Distance Company In the past, Fidelity Telephone Company has handled the long distance calls within your service area. Now you have many choices when it comes to selecting a long distance company. Here’s what to look for when you’re selecting your long distance company. • What are the company’s rates? When are special rate periods, if any? • Does the company offer 24-hour-a-day service? • Where can you call to and from? Anywhere or just selected cities in the country? • Can you make international calls? • How does the company charge for the calls? By blocks of time? By the minute or portion of a minute? • When does the company begin charging for the call? When it is answered or when it starts ringing? • Does the company offer access to long distance Directory Assistance? • Can you make collect or credit card calls? • Do you get credit for bad connections or wrong numbers? • How are you billed? Are charges itemized? Can you be billed through credit card accounts? • Are there any monthly fees? Any initial charges? Is there a minimum charge? Long Distance Directory Assistance Dial 1 + Area Code + 555-1212 • Inward WATS (800) numbers dial 1 + 800 + 555 + 1212. • Area code information see page 21 or dial Operator.

connect the call for an additional charge. Once in a while you may get a bad connection or be disconnected on a long distance call. Both parties should hang up and the one who placed the call should dial the operator and explain the trouble. The operator will be able to provide you a better connection. Additional charges may apply.

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