Franklin Gasconade, MO-2020 Telco

Repair Service

Problem Trouble on all phones. Possible Cause & Solution

DIAL 611 24 HOURS A DAY FROM YOUR FIDELITY HOME PHONE

Unplug all of the phones, answering or fax machines, and computers from the wall or baseboard jacks inside your home. (An AC adapter powers any of the above equipment; unplug it from the AC outlet also.) Then try each one, one at a time, in each phone jack or outlet. If none of the phones work in a particular jack, the trouble is with that jack. You can also take at least one of your phones without a built-in speaker or lights to the Network Interface Box. (This is where our outside line and your inside phone wiring connect or “interface”.) This box is usually located on the outside wall of your home near the electric meter. Apartment interfaces are located inside your apartment. Use the screwdriver to open the bottom or left portion of the Interface Box and disconnect the modular plug from the test jack. 1. Plug your phone into the test jack. 2. Make a phone call and listen for the problem. 3. If the same problem occurs, use a second phone and repeat above steps. If you have the same trouble as you were having inside your home with ONE of the phones you just tested – the cord or phone you were using is defective. Repair or replace it. If you have the same trouble as you were having inside your home with TWO DIFFERENT phones – the trouble is probably outside your home. Call the Repair Service Center. We will make repairs to our outside line and switching equipment at no charge to you. If NEITHER of the phones you just tested give you trouble, the trouble is inside your home. It could be with a telephone you were not using outside or with the inside wiring. To repair the wiring inside your house, you have three options. 1. Call Fidelity to make the repairs. If you subscribe to our Inside Wire Maintenance service, we will repair your jack or inside wiring at no charge to you. If you do not subscribe, we will still be happy to repair the problem. There will be charges for labor and materials. 2. Hire someone else to do the work. 3. Repair the problem yourself.

What to do if Your Phone Does Not Work

The trouble can be in your phone, the wiring inside your home, or the outside lines and switching equipment maintained by Fidelity. There are some simple tests that can help you determine whether to call Fidelity or correct the problem yourself. These tests can save you time and money. Problem Hear other conversations while on the phone. Possible Cause & Solution The interference may be caused by radio frequency signals from amateur citizens band (CB) and AM/FM broadcast stations. Sometimes your telephone equipment can act like an “antenna” for these signals. The installation of a modular filter, obtainable from Fidelity or from most stores selling phone equipment, may help. If you have a cordless phone, unplug your cordless phone from the wall telephone jack and the AC outlet. If the problem goes away, your cordless phone is the problem. Some of these phones have buttons to change channels or frequencies. If yours does not, you may wish to have it repaired or replaced. If you do not have a cordless phone, or if the problem still persists, the problem is most likely outside your home. Call our Service Center at 611 for assistance.

Problem Hear static or a clicking sound while on the phone. Possible Cause & Solution

Look for symptoms on your phone set(s) like cracks in the phone, a broken or frayed cord, or phone lights that don’t work. If the problem still persists, contact Fidelity.

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