Franklin Gasconade, MO-2020 Telco

Customer Information

How to Outfox Phone Fraud in Your Car • Remove handset and antenna from car when not in use. This will help avoid the unwanted attention of criminals with Electronic Serial Number (ESN) cloning devices. • Protect your Electronic Serial Number. Never give your ESN number to anyone. And don’t put your subscriber agreement in an unsafe place, such as the glove compartment. • Never let anyone else use your phone unless you are present. If someone wants to use your phone, offer to dial the number for them. Fraud criminals can easily access the codes stored in your phone. • Have service performed only at reputable locations. If you need service, take your phone only to an authorized distributor of your cellular service. • If your phone is stolen, call your local police and cellular carrier immediately. The sooner you do, the less likely your phone will be used fraudulently. Internet Usage

The Internet is the newest target for fraudsters. Nearly 240 million people in the U.S. have access to the Internet, and due to the rapid growth in this industry, increased consumer awareness is critical. If you are an Internet user or prospective Internet user, please help protect yourself by following these tips: • Use extreme caution when giving out financial or personal information such as credit card numbers, bank accounts and social security numbers. • Conduct business with companies you know and trust. • Look carefully at information about products or services being offered. Ask for more information if needed. • Check out the company’s reputation. The Better Business Bureau is one agency that can help you. • Use caution when downloading programs or services. This is a potential avenue for viruses.

Phone Fraud How to Outfox Phone Fraud!

Don’t look now, but phone fraud could be happening right behind your back! Phone fraud is a subtle, but fast-paced crime, that rings up billions in fraudulent phone charges and victimizes millions of people each year. How to Outfox Phone Fraud When at Home • Don’t accept third-party or collect calls that are suspicious or from someone you don’t know. When you accept, you have agreed to pay for the charges. • Phone companies or law enforcement officials will never ask customers to accept collect or third-party charges as part of an investigation. The only time a phone company representative will request specific billing information is if you make a call through an operator. • Restrict third-number or collect calls from being made to your home. Some phone companies offer this service, thus preventing fraudulent calls from being billed to your line.

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