Franklin Gasconade, MO-2020 Telco

Customer Information

Fraudulent Calls It is illegal for another person to charge long distance calls to your number or calling card without your permission. For your protection, new equipment and procedures enable Fidelity to detect and investigate fraudulent calls. State law provides that no person shall defraud or attempt to defraud the telephone company of its lawful charges. Violation of this law is punishable by a $1,000 fine or one year in jail or possibly both. What is a 900 Number? Businesses, as well as public and private organizations, commonly use “900” numbers to provide messages or services on a variety of topics. These numbers are not the same as toll-free “800” numbers. When placing a 900 number call, the calling party will incur a flat charge or a per minute rate charge that can range from 50 cents to several dollars. Fidelity offers 900 number blocking from its digital central offices. Digital blocking prevents 900 number calls from being completed from the selectively blocked line. Toll-free 800 numbers and regular long distance calls can still be placed. 900 Billing Disputes For 900 billing disputes or inquiries, please call 468-8081 toll-free from any Fidelity exchange. You have 60 days from the date of the bill to dispute a 900 number billing error. You have the right to withhold payment of the disputed 900 number charge only during the billing error review. All other phone charges are due upon receipt. No collection activity for disputed 900 number charges is legitimate; the information provider may proceed with outside collections against your account for nonpayment of these charges. Your local and long distance service cannot be disconnected for nonpayment of 900 number charges. Failure to pay legitimate 900 number charges may result in involuntary blocking of your access to 900 number services. Voluntary blocking of access to 900 number service is available upon request from your local Fidelity office at an additional charge. Toll Calls You are responsible for toll calls placed from your phone. In the interest of fast service, we do not secure authorizations before completing calls; therefore, please see that calls are placed by authorized persons only.

Harassment by Phone Missouri law defines harassment by phone as the use of phone communications for any of the following purposes: • Making any lewd or indecent comment or request with intent to offend. • Making one or repeated phone calls, whether or not conversations occur, with intent to abuse, threaten, or harass. • Causing the phone of another to ring repeatedly with intent to harass. • Knowingly allowing any phone under one’s control to be used for any of the above. If you receive obscene, harassing or threatening calls: • Hang up at the first obscene word or if the caller doesn’t say anything the second time you say hello. • Give no information, such as your name and address, until the caller has been identified. • Advise your children and guests not to give out any information to strangers. If you’re not home, they should say, “They can’t come to the phone right now, may I take a message?” If the calls persist, call your local law enforcement.

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