Foresthill2024

March 2024 104779

March 2024 SERVING THE GREATER FORESTHILL AREA

Photo courtesy of Danielle Dawson of Foothill Family Photography

530.367.2222 | sebastiancorp.com 5915 Gold Street, Foresthill, CA 95631

Online Directory Available At 411foresthill.com

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EMERGENCY & SAFETY GUIDE

EMERGENCY CALLS ONLY DIAL: 9-1-1

9-1-1 AND YOUR PRIVACY When Calling 9-1-1, your number and address may be displayed on a viewing screen. This enables the emergency agency to locate you if the call is interrupted. If you do not wish to have your telephone number displayed, call the appropriate 7-digit emergency number listed in the White Pages. EMERGENCY CALLS PLACER COUNTY EMERGENCY SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1-1 PLACER COUNTY SHERIFF-CORONER EMERGENCYCALLS................................... 9-1-1 or 823-4411 BusinessCallsOnly............................................889-7800 CALIF. HIGHWAY PATROL EMERGENCY CALLS . . . . . . . . . . . . . . . . . . . . . . 9-1-1 BusinessCallsOnly........................................916-663-3344 NATIONAL SUICIDE PREVENTION LIFELINE . . . . . . . . . 9-8-8 or 1-800-273-8255 suicidepreventionlifeline.org

In an Emergency, the fastest way to get help is to dial the number yourself, or in any Emergency, dial Operator.

TDD/TTY Emergency Calls: Dial 9-1-1 and press the space bar until someone answers.

TDD/TYY Llamadas De Emergencia Solamente: Marque 9-1-1 y presione la barra espaciadora hasta que alguien le conteste. La forma mas rapida de obtener ayuda en una emergencia esmarcar uno mismo el numero. Si es necesario, la Operadora puede ayudarle. Si la Operadora no habla español, por favor mantenga la comunicación y la Seccion de Ayuda de Emergencia en Idioma Español traducira su solicitud de emergencia. Luego la Operadora le conseguira su conexión. ESTE ES UN SERVICIO DE EMERGENCIA.

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INDEX

911Emergency.....................................1

2024-2025Calendars...............................54

About The Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

AreaCodes....................................31-32

Basic Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Bundled Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

California Area Codes . . . . . . . . . . . . . . . . . . . . . . . . . . .28-29

California Relay Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

California’s 10 Telephone Service Areas. . . . . . . . . . . . . . . .30

Community Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46-54

Custom Calling Features . . . . . . . . . . . . . . . . . . . . . . . . .16-19

Customer Proprietary Network Information (CPNI). . . . . . . .11

Do-Not-Call Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Emergency Numbers & Safety Guide . . . . . . . . . . . . . . .35-45

For Your Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .52-53

High Speed Broadband Internet . . . . . . . . . . . . . . . . . . . . . .22

International Calling Country and City Codes. . . . . . . . . 33-34

Long Distance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Online Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26-27

SecuritySolutions..................................25

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Telephone Company Business Office Information . . . . . . . . .3

Telephone Service Information . . . . . . . . . . . . . . . . . . . . .5-13

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-15

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GENERAL INFORMATION

Sebastian-Foresthill, California Carrier Utility Number U-1009-C 5915 Gold Street, P.O. Box 1189

Foresthill, CA 95631 sebastiancorp.com

Office Hours 8:00 a.m. to 5:00 p.m. Monday through Friday CLOSED WEEKENDS

Local Directory Assistance for Foresthill Call . . . 411 or 530-555-1212

In-Person assistance by appointment. For appointment, call 530-367-2222

Long Distance Directory Assistance Inside the (530) area dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .555-1212 Outside the (530) area dial . . . . . . . . . . . . . 1 + AREA CODE + 555-1212 For 800 Numbers dial . . . . . . . . . . . . . . . . . . . . . . . . . 1 + 800 + 555-1212

Monthly charge of $0.25 per call applies after a 5 call Residential call allowance is used up. Businesses have a 2 call allowance.

Repair Service Call 367-2222 or 6-1-1 (24 hours a day) They will help you:

• Determine if the trouble is in your equipment • Determine if the trouble is in the line • Determine if the trouble is in the inside wiring For Technical Support call 367-5000

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SERVICE

Assistance in Calling Operator “0”

TDD/TTY Operator Assistance (Teletypewriter) “00” for Operator

Time 367-TIME (8463)

Yellow Pages For your advertising needs: (Toll Free) ..................................................... 1 + 866 + 221-4300

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TELEPHONE SERVICE INFORMATION The Telephone Company This directory is issued by Sebastian and remains the property of the Company. General Practices and Tariffs Copies of our tariffs showing our general practices and rates are available at our Business Offices and are open to public inspection. Service Difficulties

To report your telephone out of order or other service difficulties, call Repair Service. We realize that difficulties sometimes occur in spite of our best efforts to avoid them. When they do, we are anxious to correct them promptly. Please see the front pages In order to promote a satisfactory grade of telephone service the Telephone Company may remove attachments to its equipment unless such equipment has been authorized by the Telephone Company. Devices which are claimed to eliminate noise, destroy germs, etc., usually interfere with the operation of the telephone, and our customers are asked to cooperate with us in not allowing unauthorized attachments to be made to telephone equipment. Property Rights The patron has no property right in the telephone number or the right to continuance of service through a certain exchange, and the Telephone Company may change the telephone number or the exchange through which connections are made, whenever it deems it necessary in the conduct of its business. Applications for New Service – Moves and Discontinuance of Service for quick reference phone numbers. Attachments to Telephones

Bills for Service Bills are issued monthly and are payable when rendered. Charges for local service cover one month in advance. Charges for long distance service cover from the 21st of the previous month to the 20th of the current month. When paying in person at the Business Office,

it will save time and avoid errors if you bring your bill with you. When paying by mail, please enclose the cashier’s copy. Information concerning bills, payments and other matters concerning accounts can be secured from our Business Office. Directory Listings Business Office at once so we may correct our records and protect your service in the meantime. Errors The Company does not assume any liability because of errors or omissions in compiling this book. Sometimes, despite care and attention, errors will occur. Additional Listings p y g y ashier’s copy. s, payments concerning from our when tory. the ce r ions in imes, despite Please check your listing when you receive a new directory. If it is incorrect, notify the

Additional Listings are sometimes needed and are available at a nominal charge. (1) Additional Residence Listings – for members of the household who have a different surname. (2) Additional Business Listings – for the person who needs their own name in the directory, in addition to their firm’s name. (3) Additional User Service – for separate firms who occupy one office. (4) Alternate Call Listing – to direct calls to another number when there is no one to answer at the first listing, or after hours.

To arrange for the installation of new service it is desirable that you call us at our Business Office. If you wish telephone service discontinued or instruments moved from one location or address to another location or address, the Business Office should be notified by telephone or letter three days in advance. There is no charge for local telephone calls to the Business Office or to other departments of the Telephone Company. Rates for all types of telephone service in these exchanges will be quoted at our Business Office.

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TELEPHONE SERVICE INFORMATION Businesses with multiple lines are billed slightly more per month, per line. This access charge was ordered by the FCC to help bring local service rates more in line with their actual cost. State 911 Tax: This is a flat rate tax applied to each access line as ordered by the California State Legislature to fund the public safety communications networks. State 988 Tax: This is a flat rate tax applied to each access line as ordered by the California State Legislature to fund the 988 Suicide and Crisis Lifeline. California PUC User Fee: This fee was ordered by the California Public Utilities Commission (CPUC) to fund PUC activities. The fee is assessed on local monthly service and toll calls made within the state. Federal Tax: This tax was ordered by the Federal Government as an excise tax. This tax is applied to all portions of your bill. FUSC Surcharge: A Federal Universal Service Charge (FUSC), as prescribed by the Federal Communications Commission, is designed to help keep local telephone service rates affordable for all customers, in all areas of the United States. Public Purpose Program (PPP) Surcharge: California Public Utilities Commission (CPUC) initiated a flat rate Public Purpose Program (PPP) surcharge that funds all the following California programs: Universal LifeLine Telephone Service (ULTS) provides discounted home phone and cellular phone services to qualifying households. Deaf and Disabled Telecommunications Program (DDTP) provides telecommunications devices to deaf or hearing-impaired consumers. California High Cost Fund – A (CHCF-A) provides support to qualifying telephone companies serving rural and small metropolitan areas which are considered high cost. California High Cost Fund – B (CHCF-B) provides support to carriers of last resort for providing telephone service to residential customers in rural high-cost areas. California Teleconnect Fund (CTF) provides a discount on select communications services to schools, libraries, hospitals, and other non-profit organizations. California Advanced Services Fund (CASF) supports the deployment of broadband facilities and broadband services adoption in unserved and underserved areas through project-specific grant funding.

Understanding Your Bill There are many items that appear on your monthly statement. Local telephone companies have been ordered to identify each of these items separately. For your assistance, listed below is a brief explanation of some of the most commonly used terms. Toll Charges Sebastian bills for toll calls for customers subscribed to our toll service. Customers that are not subscribed to Sebastian toll service will receive separate statements from the carrier/carriers they are subscribed to. Long Distance Rates Charges are based on rates in effect at the time of connection at the calling point. They may change if authorized by the California Public Utilities Commission or Federal Communications Commission. Charge Summary This section of your bill shows your monthly service rate and other recurring charges. Prorated charges for monthly service, if you had service for less than a month, will appear here also. There are items in this section for regulated and non-regulated services. This section will also include non-recurring charges for installations, connections, etc. Monthly Service Rate: This is a charge for your monthly service and is regulated by the California Public Utilities Commission. Unregulated Telephone Equipment: This is a monthly fee for leased equipment. These fees are not regulated by the California Public Utilities Commission. Taxes and Surcharges Taxes and Surcharges Have Been Ordered by Governmental Agencies. Network Access: This charge was ordered by the Federal Communications Commission and is billed to all residential and single line business customers.

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TELEPHONE SERVICE INFORMATION

Notice to Subscribers Sebastian has tariff rules dealing with the limitations of its liability in connection with errors and omissions relating to telephone service. These rules do not apply to situations involving willful misconduct, fraudulent conduct or violations of law. There are special

days of interruption to thirty days. When interruptions continue beyond 24 hours, credit allowances will be given in successive 24-hour multiples. Similar but not identical provisions apply to private line and other telephone services. For details of provisions covering allowances for interruptions in such or other services you should call the Foresthill Telephone Company business office. For errors or omissions in listing or advertisements in telephone directories, allowances are provided as follows: A. For listings in telephone directories furnished without additional charge, an amount not in excess of the minimum monthly charge to the customer for exchange service during the effective life of the directory in which the error or omission occurred. B. For listings in telephone directories furnished at additional charge, an amount not in excess of the charge for that listing during the effective life of the directory in which the error or omission occurred. C. For advertisements in classified directories, an amount based upon pro rata abatement of the charge in such degree as the error or omission affected the advertisement. For information on allowances available in the event of errors or omissions in information records or other special directories, you should contact the Foresthill Telephone Company business office. Recording Telephone Conversations Federal and State tariffs require one of the following conditions be met when recording a telephone conversation: 1. All parties being recorded must give consent prior to being recorded or, 2. All parties being recorded must hear a “beep” tone approximately every 15 seconds. Consumer Rights

provisions dealing with gross negligence. If an error or omission has been made by Sebastian in your listing in the telephone directory, you may be entitled to relief under these tariff provisions. In many instances you may be eligible for a credit allowance in accordance with tariff rules. This information notice summarizes the provisions of such rules. For complete information you may call the California Public Utilities Commission in San Francisco or Los Angeles. The purpose of telephone utility credit allowance and limitation of liability tariff rules is to relate the telephone company’s responsibility for errors or interruptions to amounts not to exceed the pro rata charge for services rendered. The basic rule applicable to all telephone services is as follows: Except as provided in Sections (1) and (2) of this rule, the liability of the utility for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in any of the services or facilities furnished by the utility (including exchange, toll, private line, supplemental equipment, directory and all other services) shall in no event exceed an amount equal to the pro rata charges to the customer for the period during which the services or facilities are affected by the mistake, omission, interruption, delay, error or defect; provided, however, that where any mistake, omission, interruption, delay, error or defect in any one service or facility affects or diminishes the value of any other service said liability shall include such diminution, but in no event shall the liability exceed the total amount of the charges to the customer for all services or facilities for the period affected by the mistake, omission, interruption, delay, error or defect. The specific form of rule applicable to interruptions in exchange telephone service is as follows: The utility shall allow for interruptions in exchange telephone service of 24 hours or more not due to conduct of the customer, an amount equal to the fixed monthly charges for exchange service multiplied by the ratio of the

Help protect against unsolicited telephone marketing calls and faxes! State Law (Assembly Bill 2134), effective January 1, 1999, requires the Telephone Company to provide their customers the following information. Various governmental agencies publish information that generally describes telephone subscribers’ rights under the state and federal law.

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TELEPHONE SERVICE INFORMATION Information About Identity Theft: Internet: http://www.ftc.gov/bcp/edu/microsites/idtheft/ What You Can Do About Unsolicited Telephone Marketing Calls and Faxes Write: Federal Communications Commission Consumer Inquiry, Complaints Division 445 12th Street, SW, Washington, DC 20554 Call: 888-225-5322 Internet: www.fcc.gov California State Attorney General’s Office

As a consumer, you have rights to privacy and to protect yourself from potential telemarketing fraud, unsolicited sales calls and faxes. The laws apply to live calls, pre recorded voice calls & artificial (computerized) voice calls. The Federal Communications Commission (FCC) has adopted rules and regulations, effective December 20, 1992, implementing The Telephone Consumer Protection Act (TCPA). Different rules and regulations apply to calls placed to homes and businesses. The Federal Trade Commission (FTC) also has Telemarketing Sales Rules, which have been enacted to help protect you as a consumer. State laws are in place to protect citizens who have had their privacy violated or have been victims of fraudulent telemarketers. The State Attorney General’s Office, along with the Telemarketing Sales Rules, has the authority to investigate and prosecute fraudulent telemarketers who operate across state lines. Please contact the following agencies for additional information: Straight Talk About Telemarketing Write: Consumer Response Center Federal Trade Commission Washington, DC 20580 Call: 202-326-2222 Internet: www.fcc.gov

Public Inquiry Unit Call: 800-952-5225

Do Not Call Registry Consumers who wish to decrease the amount of unso licited telemarketing calls they receive should register with the Federal Trade Commission’s National Do Not Call Registry at: Call: 1-888-382-1222 Internet: http://www.donotcall.gov

Non-Discrimination Statement In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident. Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English. y p g

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_ filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested on the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: 1. Mail - U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights

1400 Independence Avenue, SW Washington, D.C. 20250-9410

2. Fax - (202) 690-7442; or 3. Email - program.intake@usda.gov

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TELEPHONE SERVICE INFORMATION

Universal Lifeline Telephone Service (ULTS)

Customers must meet eligibility rules established by the Federal Communications Commission and the California Public Utilities Commission.

A maximum of two (2) ULTS access lines are available for qualifying households when the household meets eligibility rules pertaining to the need for a TTY device. Lifeline service is non-transferable. If you do not meet federal guideline requirements, you may meet California requirements. In this case, you will receive California LifeLine support, but not federal support. Additional ULTS Charges: • A discounted installation charge of $7.00*** for each ULTS line • A $7.00 discounted service charge for each ULTS line for changes in class, type or grade of service * Monthly rates shown do not include equipment rental or any optional services, e.g., Star or Advanced Features or non-published service. ** Other taxes and surcharges may apply. *** If a premise visit is required, additional charges will apply.

Flat Rate Service Contact Customer Service 530-367-2222 for current Lifeline rates. Universal Lifeline Flat prices include:** • Dial tone • Single-party service • Touch-Tone ® capability

• Access to long distance service • Access to 911 emergency service • Access to Operator services • Access to directory assistance • Total toll restriction, if desired

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TELEPHONE SERVICE INFORMATION

Basic Service for Sebastian Telephone Exchange If you would like additional information about any of the services listed here or have questions about current rates and charges, please call us at 530-367-2222 or 866-367-8704 (open Monday - Friday from 8:30 a.m. to 5 p.m.). Basic Flat Rate Service* Monthly Rate Non-Recurring Charges Single One-Party Residential Service $26.75 $30.00 Single One-Party Business Service $37.80 $30.00 Single One-Party Universal LifeLine Telephone Service Please contact Customer Service $7.00 530-367-2222 for current Lifeline rates *Rates are in addition to the FCC end user charge per month; $6.50 for single-line residential or business and $9.20 for multi-line businesses plus applicable taxes and surcharges. Effective July 1, 2020, an FCC Access Recovery Charge (ARC) of $3.00 for single-line and multi-line businesses plus applicable taxes and surcharges is applied. The above rates include the following:

• Unlimited local calling (in the Sebastian exchange); • Call Waiting, Call Forwarding (Busy and Delayed) and Economy Voice Mailbox services; • Access to Operator services, directory assistance, and inter-exchange service providers (also known as long distance service providers); • Voice grade access to the public switched network; • Free access to emergency 9-1-1 and 800 or 800-like toll free services; • One free directory listing; • Access to telephone relay service; • Free access to the business office; and • Free access to the California Relay Service by dialing 711.

For Universal LifeLine Telephone Service (ULTS), customers must meet eligibility rules established by the Federal Communications Commission and the California Public Utilities Commission. ULTS customers can have free toll restriction and may not pay the FCC end user charge. A maximum of (2) ULTS access lines are available for qualifying households when the household meets eligibility rules pertaining to the need for a TTY device.

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TELEPHONE SERVICE INFORMATION Customer Proprietary Network Information (CPNI)

Under federal law, you have the right to confidentiality of information regarding the telecommunication services to which you subscribe and Sebastian has the duty to protect that confidentiality. This confidential information includes such things as specific services you purchase, the number of services purchased, who your provider is for a service, call detail records, and charges related to services purchased. This information is referred to as Customer Proprietary Network Information (CPNI).

Due to the sensitive nature of CPNI, the Federal Communications Commission (FCC) established rules pertaining to the security of CPNI with special emphasis on call detail. Call detail refers to any and all information pertaining to the transmission of specific telephone calls such as telephone number called, telephone number

calling time, date, charges, location and duration of the telephone call.

In compliance with Federal Communications Commission (FCC) rules and to protect your call detail information to the best of our ability, Sebastian will not disclose or discuss call detail information during a customer initiated telephone call unless you can provide the specific call detail information in question. The call detail information would include such things as the called number, date and time of the call and if applicable, the amount charged for the call. The methods below will be the only way in which Sebastian may disclose or discuss your call detail records with you.

• Sebastian may discuss only the call detail you provide such as called number, when it was called, the duration of the call, and, if applicable, the amount charged for the call. • Sebastian can call you back at the telephone number of record from which your service is derived. • Sebastian can send the call detail information to the address of record that we have on file for you. • Sebastian may disclose call detail CPNI to you at our business office with a valid photo ID matching the name listed on the account. Note that we are only authorized to disclose call detail CPNI to the individual(s) listed on the account with a valid photo ID. The new CPNI rules also require we notify you immediately if address of record is created or changed. The means of notification may be by way of a telephone call from us to your telephone number of record, or by mail to the address of record as it was prior to the change.

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How To Dial Remember 1. Be sure the number is correct and that it may be dialed direct from your telephone. 2. Lift the receiver and listen for the “hum” of the dial tone. 3. Dial the number. For instance: If the telephone number is 367-7333 Press: 3 6 7 7 3 3 3. 4. Let one second pass between pressing each number to ensure reaching the correct number. TELEPHONE SERVICE INFORMATION

Disputed Bills Should you have a question or complaint about your service or billing, please request an explanation from the Company. If you have not received a satisfactory response, you may call the California Public Utilities Commission for assistance. 800-649-7570 or 415-703-1170 TTY: 800-229-6246 A complete copy of the California Public Utility Commission’s Consumer Protection Rules can be obtained by contacting the Commission’s Public Advisor at: 866-849-8390 or at www.cpuc.ca.gov. To avoid discontinuance of service, send the amount of the disputed bill to: California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue San Francisco, CA 94102 E-mail: consumer-affairs@cpuc.ca.gov Make remittance payable to the California Public Utilities Commission and attach the bill and a statement supporting your belief why the bill is not correct. The Commission will review the basis of the billed amount and make disbursement in accordance with their findings. Should you question the charges imposed by the Federal Communications Commission (FCC), please direct inquiries to:

Other Suggestions on Dialing • Be careful not to mistake the letter “O” for the figure “0” (zero) or the letter “I” for the figure “1” (one). • If you realize a mistake in

the dialing has been made, hang up for a moment. After listening for the dial tone again, redial the complete number.

• From an extension, if you hear someone else dialing when you lift the receiver, tell the person you have interfered with their call. Then hang up and make your call later. • If while dialing you hear another person come on the line, tell the person the line is in use. When they hang up, replace the receiver for a moment, then after hearing the dial tone again, redial the complete number. Otherwise, a wrong number may result. On calls to Operator, Information, Repair Service, the Business Office, or if the called party does not answer, there will be no charge. On calls to toll points the Operator will inform you of the exact amount of money to be deposited for the initial period of conversation. Please report any service difficulties or coin collection errors to the Operator.

FCC, Consumer Inquiry – Complaints Division 445 12th Street, SW

Washington, DC 20554 Or Call: 888-225-5322

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TELEPHONE SERVICE INFORMATION Tones and Signals

are a tenant (lessee), you should establish an agreement with your landlord regarding repair procedures. You should be aware that, under state law, residential landlords and not tenants, are responsible for repairs and maintenance of residential inside telephone wire. Trouble Isolation Procedures: Telephone repair reports may be made to Sebastian by dialing 611. An SNI may have been installed at the demarcation point. This device allows you to determine if the trouble is caused by your equipment, or inside wire, or Sebastian’s lines. If your premises is equipped with an SNI, Sebastian will advise you to unplug the IW at the SNI and plug a phone known to be in working order into the SNI. If the phone doesn’t work at the SNI, the trouble is assumed to be in Sebastian’s network, and Sebastian will arrange for repair as soon as possible at no charge. You will also be advised that if you decline to perform the test at the SNI, Sebastian will perform the test. If the trouble turns out to be in your IW, however, you will be billed a visit charge during regular business hours. If your premises is not equipped with an SNI and the IW cannot be separated from Sebastian’s equipment at the demarcation point, Sebastian will perform the test at no charge. If it is determined that the problem is with You may do your own repair work. You may hire someone to do the repair work for a fee. You may hire Sebastian to do the repair work for a fee. If you authorize repair work from Sebastian, you will be billed the appropriate charges and will be responsible for payment. Services do not include removal, installation, or reinstallation of inside wire, or installation of additional wires or jacks. Sebastian reserves the right to not repair or replace inside wire that is in non-working condition due to obvious neglect or willful misuse. the inside wire, there are several options. As a Customer or Tenant (lessee) or As a Landlord (lessor):

Dial Tone – A continuous steady “hum,” the signal to start dialing. Ringing Signal – A “burring” tone repeated at regular intervals. Busy Signal – A steady “buzz buzz” tone. If no signal is heard within a reasonable time after dialing – hang up. Look up the number to

be sure it is correct, then, after waiting for the dial tone, dial the complete number again. If again no signal is heard, dial Operator and report the condition. Monitoring – Occasionally people need to record or monitor telephone conversations for business or other reasons. When this is being done, you will hear a beep tone every 15 seconds to let you know that your conversation is being recorded or monitored. This signal is legally required to protect you. Inside Wiring Inside Wire (IW) consists of all wiring and materials on the customer’s side of the demarcation point determined by Sebastian in accordance with the rules and regulations of the California Public Utilities Commission. The demarcation point is that point where Sebastian’s telephone lines enter your building or home. (Usually at the Standard Network Interface (SNI) or Protector.) Responsibilities of The Building Owner: Inside Wire is considered the property of the building owner. If the building owner is a residential landlord (lessor), the building owner is responsible for installing at least one usable telephone jack per rental unit, for placing and maintaining the inside telephone wiring in good working order, for ensuring that the inside telephone wire meets National Electrical Code standards, making any required repairs, and establishing a mutual agreement with the tenant for repair reimbursements, if applicable. Responsibilities of Sebastian: Sebastian is available to install or repair IW. Sebastian will work with you to determine whether a malfunction in a telephone line is located in your IW or in Sebastian’s network. Sebastian will inform you of your options once it is determined that your IW is at fault. Your Responsibilities: You are responsible for reporting malfunctions of the telephone line to Sebastian. You will be requested to perform a simple isolation test of the IW at the SNI. If you

Other Vendors Also Offer IW Services:

Other vendors also offer IW services in Sebastian’s service area. Please consult the classified ads in your local newspaper or telephone directory. Sebastian Inside Wire Repair Monthly Maintenance Plan for each line is $3.70 per month.

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VOICE MAIL

Never Miss Another Important Telephone Call. Sebastian Now Offers Voice Mail Service.

• Replaces the answering machine • Plays your personal greeting • Takes messages • Handles unanswered calls

• Handles calls reaching a busy signal • Works in the home or office • Works from any Touch- Tone ® phone • Requires no additional equipment • Completely automatic • Affordably priced

(1) Optional Feature

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VOICE MAIL

3. Press #: End recording function. 4. Press 1: Listen to greeting. 5. Press 2: Save greeting. Greeting must be saved to be activated. 6. Press 3: Delete greeting. 7. Press 4: Re-record greeting. Then follow steps 3-5 again. 8. Press *: Return to mailbox set-up. To Change Your Password: 1. Press 2: Change your password. 2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one that you can remember. 3. To verify, enter your password, followed by the # key. To Retrieve Messages 3 Options in Message Retrieval Menu: a. Press 1: New messages. b. Press 2: Saved messages. c. Press *: Return to main menu. Listen to Messages: 1. Press 1: Play or re-play message. 2. Press 2: Save message, and go to next. 3. Press 3: Delete message and go to next. 4. Press 4: Save message as new. 5. Press 5: Reply to message. (1) 6. Press 6: Forward message. (1) 7. Press 7: Skip back three seconds. 8. Press 8: Pause or continue message. 9. Press 9: Skip forward three seconds. 10. Press *: Return to main menu. (1) Optional Feature

Accessing Your Mailbox 1. Dial 367-8265 Then either: • Press # if calling from the phone your voice mail is assigned to, OR • If using Auto Login and accessing from your home phone no entry is required, OR • Enter your telephone number, if calling from a remote phone. 2. If requested, enter your password, followed by the # key. Your password will be a default code of “0000” until you change it. 3. Main Menu: Press 1 to retrieve messages, Press 3 to send, Press 7 for current date and time, or Press 9 for mailbox setup. Accessing Your Sub-Mailbox 1. Follow step 1 from above. 2a. If you are the Group Administrator and wish to record a group greeting, Press * to access the Group Menu. A voice prompt will guide you through those steps. OR b. Enter your sub-mailbox number. 3. If requested, enter your password, followed by the # key. Your password will be a default code of “0000” until you change it. 4. Main menu: Press 1 to retrieve messages, Press 5 to hear which sub-mailboxes have new messages, or Press 9 for mailbox setup. To Set-up Mailbox 5 Options in Mailbox Set-up Menu: a. Press 1: Greeting options. (You can disregard this step if you choose to use the default greeting.) b. Press 2: Change password. c. Press 3: Notification Options. (1) d. Press 4: Disable/Enable Auto-Login. e. Press *: Return to main menu. To Change or Record Your Greeting: 1. Press 1: Greeting options. 2. Press 4: Record your greeting.

5915 Gold Street, P.O. Box 1189 Foresthill, CA 95631 sebastiancorp.com 530-367-2222

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CUSTOM CALLING FEATURES

Custom Calling Features Custom Design your home or office telephone system to exactly fit your own needs by using these special custom calling features. Call our customer service representative at 367-2222 for more information.

Cancel Call Waiting If you now have the Call Waiting feature on your line and you wish to make a call without interruption you may deactivate call waiting by dialing 70 (with a touch-tone phone dial *70), wait for the special dial tone and place your call. Call Waiting will automatically be reactivated upon disconnection of the call. Call Forwarding Lets you transfer your incoming calls to any telephone you can dial direct without Operator assistance. How to use it: 1. To forward calls from rotary dial telephones, dial 72 and wait approximately 5 seconds for dial tone. From telephones with touch-tone service, dial *72, listen for two short tones. 2. Dial the number that will be accepting your calls. You will hear normal ringing. Call Forwarding is in effect when the party answers. At that time, you can tell them they will be receiving your calls. 3. If the line is busy, or there is no answer, hang up and repeat the first two steps. No answer is required to establish Call Forwarding on the second attempt. 4. To cancel Call Forwarding from rotary dial telephones, dial 73 and wait about 5 seconds for two beeps and dial tone. From telephones with touch-tone service, dial *73, wait approximately 5 seconds for two beeps, then dial tone.

Teen Service Know who the call is for before you answer the phone. With Teen Service , you can have two telephone numbers assigned to the same line. Each number has a distinctive ring, so you can assign a number solely to the children. Or, you can assign a separate number to your home business and one to the family. How to use it: Wait until the full ringing pattern is complete before answering your telephone, so you will know which telephone number was dialed. Note: Although you have two telephone numbers assigned to your line, you have just one line and only one conversation can be held at a time. Call Waiting Lets you know someone else is calling when you’re using the telephone. You will hear a beep tone. If you ignore the first beep, there will be a second one in ten seconds. The party calling you hears only the normal ringing. How to use it: 1. If you hear a beep and want to end the first call, hang up. Your telephone will immediately ring with the second call. 2. To answer the second call, press and release the receiver button quickly. The first call will be put on “hold” and you will be connected to the second call. 3. To return to the first call, press and release the receiver button again. You can switch back and forth between the two calls as often as you want.

Notes: While your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect. If you forward your calls outside of your local calling area, you will be charged for any calls forwarded from your number to the distant number. For example, if you forward your calls to a number in New York, the person calling you is

charged for a call only to your number, but you are charged the rate from your number to the number in New York. While calls are being forwarded, you can still make outgoing calls.

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CUSTOM CALLING FEATURES

Three-Way Calling This service lets you add a third party to your existing conversation without Operator assistance. Three-Way Calling can be used whether you have received or have placed the first call. How to use it: 1. Press and release the receiver button to put your call on “hold.” You will hear three beeps then dial tone. 2. Dial the third person’s number. You can talk to them before including the original caller. 3. To begin the three-way call, press and release the receiver button. All three parties will be on the line. (If the line is busy or there’s no answer, you can return to the original call by pressing and releasing the receiver button.) Notes: If the original party hangs up, you can add another third party by repeating steps 1, 2 & 3. To disconnect the third party, press the receiver button twice. Your line is then free to add a different party by repeating steps 1, 2 & 3. All parties are disconnected when you hang up.

Speed Calling This service lets you call frequently called numbers by dialing only one or two digits. Speed Calling is available in either 8 or 30 number capacities. These numbers can be either local or long distance.

3. Dial the code you have selected, then the complete telephone number it will represent. Be sure to dial the number as you would normally place the call including the area code if different from your own. Two beeps will confirm your entry. 4. To call numbers selected for Speed Calling, simply dial the one- or two-digit code you have selected. If you have a touch-tone phone press the “#” button to save additional time. Note: It is helpful to keep a list of your Speed Calling numbers at hand. Call Return (*69) This is an incoming call management feature that allows subscribers to have call setup performed automatically to the calling party of the last incoming call. This applies whether the incoming call was answered or unanswered. Two-level feature activation applies to Automatic Recall and allows subscribers to hear the directory number of the last incoming call prior to deciding whether or not to recall that number. *69 to activate – *89 to cancel. How to use it: 1. Lift the handset and listen for a normal dial tone. 2. If you were already on the phone and ignored a call waiting tone, press and quickly release the “switchhook.” 3. Press *69. (On a rotary phone, dial 1169.) Your call will go through like a normal call. You pay when you use it, or enjoy unlimited use for a low monthly fee. continued on next page

To Enter or Change a Speed Calling List of 8 or 30 Numbers: 1. Select a one-digit code (numbers 2 through 9) for Speed Calling-8. Select a two-digit code (numbers 20 through 49) for Speed Calling-30. 2. Dial *74 for Speed Calling-8. Dial *75 for Speed Calling-30. Listen for dial tone.

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CUSTOM CALLING FEATURES

Repeat Dialing (Automatic Call Back)

This is an outgoing call management feature that allows subscribers to have the telephone company switch redial the last number called from their station. This applies regardless of whether the original call was answered, unanswered, or encountered a busy tone. The system monitors the calling and called lines and attempts to connect the call for up to 30 minutes. The activation of this feature can be canceled by the customer when desired. *66 to activate – *86 to cancel. How to use it: 1. When you hear a busy signal, press and release the “switchhook.” Listen for a special tone. 2. If you’ve already hung up, lift the handset and listen for a normal dial tone. 3. Press *66. (On a rotary phone, dial 1166.) 4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. 5. A special callback ring alerts you if the line becomes free (some phones ring normally). 6. Lift the handset to automatically place the call. Priority Ringing (Distinctive Ringing/Call Waiting) This is an incoming call management feature that allows subscribers to define a list of calling designated numbers (DNs) that provide the subscriber with special incoming call treatment. Any incoming calls on this list are indicated by distinctive ringing pattern or a distinctive Call Waiting tone, if applicable. Terminating calls from telephone numbers which are not on the list, or which cannot be identified, are given standard treatment. *61 to update list, activate, or deactivate.

4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Selective Call Forwarding This allows subscribers to have certain terminating calls forwarded to a designated remote directory number. This activity occurs whenever a call is received from a number which has been indicated on a list of numbers. Terminating calls from telephone numbers which cannot be identified, or which have not been indicated on the list, are given standard terminating treatment. *63 to update list, activate, or deactivate. How to use it: 1. Lift the handset and listen for the dial tone. 2. Press *63. (On a rotary phone, dial 1163.) 3. Listen for an announcement telling you whether the feature is currently stored in your forward list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Selective Call Rejection This allows subscribers to define a list of calling DNs to be screened. Any calling numbers on this list are routed to an announcement and rejected. All other calls are treated normally. The calling party on the rejection list receives an announcement stating the call is not presently being accepted by the called party. *60 to update list, activate, or deactivate. How to use it: 1. Lift the handset and listen for the dial tone. 2. Press *60. (On a rotary phone, dial 1160.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

How to use it: 1. Lift the handset and listen for dial tone. 2. Press *61. (On a rotary phone, dial 1161.)

3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.

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CUSTOM CALLING FEATURES

Selective Call Acceptance This allows subscribers to define a list of calling directory numbers that will be accepted. Any calling numbers not on that list are routed to announcements and rejected. The calling party not on the acceptance list receives an announcement stating that the call is not presently being accepted by the called party. Subscribers can review and change the list of accepted numbers as desired. *64 to update list, activate, or deactivate. How to use it: 1. To turn on the service, lift the handset and listen for dial tone. 2. Press *64. (On a rotary phone, dial 1164.) 3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. 4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on). Anonymous Call Rejection This feature allows subscribers with or without caller identification services to reject calls for which calling number display information has been intentionally

blocked. Only calls for which the information has been blocked are rejected. Rejected calls are sent to an operating company announcement. *77 to activate – *87 to deactivate. How to use it: 1. Lift the handset and listen for the dial tone. 2. Press *77. (On a rotary phone, dial 1177.) 3. Listen for a confirmation tone or announcement. Hang up. Caller ID (Calling Number Delivery) This allows customers to receive the calling number on incoming calls. The number is delivered to the called party’s customer premises equipment in the interval between the first and second ring. The calling number remains for the duration of the call and can be viewed from the display on the customer’s equipment. How to use it: 1. When you receive a call, wait until your telephone completes the first ringing cycle. 2. The telephone number of the person calling you will automatically appear on your display screen. 3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Call Trace (Customer Originated Trace) This allows subscribers to initiate a trace on the last incoming call by dialing an activation code. The call is traced automatically, and the printout of the originating DN and the time the call was made is forwarded to a predetermined location, not to the subscriber. The subscriber then contacts the telephone company or law enforcement agency to determine further action. 1. When you get a nuisance call, press and quickly release the “switchhook.” Listen for a special dial tone. 2. If you’ve already hung up, just lift the handset again and listen for a normal dial tone. 3. Press *57. (On a rotary phone, dial 1157.) 4. Listen for a confirmation announcement that the last call has been traced. 5. Hang up, log date, time, and contact law enforcement. 6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we’ll provide that number to the local authorities. There is a charge when you use this feature. *57 to activate. How to use it:

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