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How To Dial Remember 1. Be sure the number is correct and that it may be dialed direct from your telephone. 2. Lift the receiver and listen for the “hum” of the dial tone. 3. Dial the number. For instance: If the telephone number is 367-7333 Press: 3 6 7 7 3 3 3. 4. Let one second pass between pressing each number to ensure reaching the correct number. TELEPHONE SERVICE INFORMATION the dialing has been made, hang up for a moment. After listening for the dial tone again, redial the complete number. • From an extension, if you hear someone else dialing when you lift the receiver, tell the person you have interfered with their call. Then hang up and make your call later. • If while dialing you hear another person come on the line, tell the person the line is in use. When they hang up, replace the receiver for a moment, then after hearing the dial tone again, redial the complete number. Otherwise, a wrong number may result. On calls to Operator, Information, Repair Service, the Business Office, or if the called party does not answer, there will be no charge. On calls to toll points the Operator will inform you of the exact amount of money to be deposited for the initial period of conversation. Please report any service difficulties or coin collection errors to the Operator. Other Suggestions on Dialing • Be careful not to mistake the letter “O” for the figure “0” (zero) or the letter “I” for the figure “1” (one). • If you realize a mistake in

Disputed Bills Should you have a question or complaint about your service or billing, please request an explanation from the Company. Ifyouhavenot receivedasatisfactoryresponse, you may call the California Public Utilities Commission for assistance. 800-649-7570 or 415-703-1170 TTY: 800-229-6246 A complete copy of the California Public Utility Commission’s Consumer Protection Rules can be obtained by contacting the Commission’s Public Advisor at: 866-849-8390 or at www cpuc ca gov To avoid discontinuance of service, send the amount of the disputed bill to: California Public Utilities Commission Consumer Affairs Branch 505 Van Ness Avenue San Francisco, CA 94102 E-mail: consumer-affairs@cpuc ca gov Make remittance payable to the California Public Utilities Commission and attach the bill and a statement supporting your belief why the bill is not correct. The Commission will review the basis of the billed amount and make disbursement in accordance with their findings. Should you question the charges imposed by the Federal Communications Commission (FCC), please direct inquiries to:

FCC, Consumer Inquiry – Complaints Division 445 12th Street, SW

Washington, DC 20554 Or Call: 888-225-5322

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