Foresthill2021

TELEPHONE SERVICE INFORMATION

TTY Services Information

Operator Assistance TTY only 800-855-1155 or 711

Service or Repair TTY or Voice 786-6262

Exemptions from Operator Charges When you identify yourself as being disabled and unable to dial the call, the Operator will place the call and only bill the direct dialed rate. This applies to calls within your Service Area (see pg. 28). This exemption applies only to your home telephone service. Special Assistance Certain telecommunication products and services can be provided, at no charge, to customers with medically certified disabilities involving cognitive, speech, hearing, motion and vision. Basic monthly rate for telephone service and charges for regular long distance calls still apply. With certain restrictions, this service is available with residence and some business services. A Service Representative from the California Telephone Access Program (CTAP) can assist you by recommending available products and services, or they might suggest a visit from a trained Field Representative to better assess your needs.

A wide range of products and services are available to assist those with the following disabilities: Cognitive: Difficulty using the telephone. Hearing: Difficulty hearing on telephone or hearing the bell. Motion: Difficulty holding receiver, dialing or getting to the phone. Speech: Difficulty being heard or understood on the telephone. Vision: Difficulty dialing or using the telephone directory. For complete information, call the California Telephone Access Program:

Voice . . . . . . . . . . . . . . . . . . . 800-806-1191 TTY . . . . . . . . . . . . . . . . . . . . 800-806-4474 Spanish. . . . . . . . . . . . . . . . . 800-949-5650

Speech to Speech This service provides specially trained Operators for people who have difficulty being understood by the public on the telephone. The Operators, who have acute hearing and are familiar with many speech patterns, stay on the line with the caller and repeat everything the caller says back to the person being called. To use the Speech to Speech service call toll free: 800-854-7784 or 711

9