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BASIC INTERNET TROUBLESHOOTING

What is the difference between Internet and WiFi?

TheBasicComponents of a WiFi network: • A router , which does the work of managing the traffic among the devices on the network. • A wireless access point that provides the radio connection between the router and the local wireless devices. • A modem that connects the local network to the wider internet. While not strictly necessary for making the Wi-Fi network work, without it the devices on the network can only talk to each other and not the wider world.

Internet is the bandwidth, and speed it is delivered at, between the user’s home or business, the provider’s central office, and the websites the user is trying to access. Wi-Fi is the distribution of the bandwidth delivered to the user’s home or business throughout that home or business’ network. The Wi-Fi distribution within the location is a substitute for cables or wires. While cables and wires may be inconvenient, there are drawbacks to Wi-Fi connectivity.

Bandwidth and speed are reduced when your Internet connection is distributed via Wi-Fi rather than wires. This will also result in increased latency and reduced ping rates. As noted previously, gaming is especially sensitive to latency, which is why we recommend gaming systems are hardwired for the best customer experience. As with all broadband providers, CC Communications’ broadband packages are for Internet, and speeds delivered are to a network interface device. Distribution via Wi-Fi will marginally affect the speed when using a high-quality Wi-Fi router, as well as extenders if needed.

Your Main Troubleshooting Steps

1. Use Other Devices and Networks to Test the Problem

2. Perform an Internet Speed Test

3. Check Your Settings and Perform a Virus Scan

4. Check Your Modem

5. Check Your Firmware and Related Firmware Settings

6. Improve Your Signal or Equipment

7. Check Your Wired Connection

8. Call Your ISP

9. Upgrade Your Internet Service

Sources: https://www.networkworld.com/article/3560993/what-is-wi-fi-and-why-is-it-so-important.html, www.internetadvisor.com/how-to-troubleshoot-your-home-internet-in-9-easy-steps

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