Fallon2022Telco

SERVICES FOR THE DEAF, HARD OF HEARING, AND SPEECH-IMPAIRED

What Is CapTel? - This is an abbre- viation for “Captioned Telephone.” CapTel is a device that can be used by persons who are hard of hearing, but are able to commu- nicate by using their voice. Words spoken by the called party are captioned onto a screen on the device, allowing the caller better access to conversation. What Is TTY? - This is an abbreviation for “Teletypewriter” which is a device that can be used for people with speech or hearing dis- abilities to communicate over the phone sys- tem. Some also refer to the device as a TDD - Telecommunications Device for the Deaf. What Is Relay? - This is a free service that enables standard phone users to commu- nicate with individuals with hearing loss who use TTYs, have speech disabilities, or who communicate in American Sign Language. Specially trained Relay operators complete all calls and stay on line to relay conversations between users. There are a variety of Relay services. Most Relay services are available 24 hours a day, every day, and all calls through Relay are held in strict confidence. There is no charge for Relay services; however, normal long distances charges do apply. Emergency Calls - All emergency calls should be made directly to 911. Using Relay for emergency calls is not encouraged. If you use a TTY and cannot obtain emergen- cy services by calling 911, you may call Relay and tell the operator you have an emergency. Directory Assistance And Operator Services - If a disability makes it difficult for you to look up numbers in the phone book or to dial a phone, you may qualify for an exemption from directory assistance or operator service charges. To inquire, please call our business office at 775-423-7171 . Directory Listings For TTY Users - Customers who use a TTY may include this information as part of their directory listing at no additional charge: Example: Smith, John - TTY only 775-555-8888 Or Smith, John - TTY & Voice 775-555-8888

Free Equipment Program In Nevada, CapTel, TTY, Telebraille and telephone signalers are available at no charge to qualified deaf, hard of hearing, deaf-blind, and speech-impaired individuals. This ser- vice is made possible through a monthly sur- charge on all telephone lines in Nevada. To access this program, please contact: Northern Nevada Center for Independent Living 999 Pyramid Way; Sparks, NV 89431 775-353-3599 Voice/TTY 775-353-3588 Fax 775-376-7564 Videophone Website: www.nncil.org Relay Services - Things you should know about Relay Nevada: 1. Long Distance calls made through Relay Nevada are billed by Sprint at their standard rate, unless you ask the Relay operator to use your specific long distance carrier. 2. All calls through Relay Nevada must either be made from, or to, a phone line in Nevada. 3. All states have their own Relay systems; so by dialing 7-1-1 callers will access the appropriate Relay. 4. Relay Nevada calls can be made from Nevada to virtually anywhere in the world ( using English or Spanish only ). 5. Directory assistance help is available through any Relay Nevada Service. 6. The FCC ( Federal Communications Com- mission ) tracks all complaints about ser- vices through Relay. Please contact cus- tomer service at 775-423-7171 for any concerns or complaints about the Relay services you have received. The following is a description of the various Relay services and how to access them: Please note that 7-1-1 will work for any CapTel call. TTY to Voice: 1-800-326-6868 Voice to CapTel: 1-877-243-2823 Voice to Relay user: 1-800-326-6888 Voice Carry-Over: 1-800-326-4013

Speech-to-Speech: 1-888-326-5658 Hearing Carry-Over: 1-800-326-6868 Telebraille: 1-800-326-6868 Español/Spanish Relay: 1-800-877-1219 Other Relay-related information: Relay Nevada Customer Service: 1-888-256-5647 ( TTY / Voice / ASCII ) Relay Nevada Spanish Customer Service: 1-800-877-1219 ( TTY / Voice / ASCII )

Relay Nevada Speech-to-Speech Customer Service: 1-888-256-5647 CapTel Customer Service: 1-888-269-7477 ( Voice/CapTel/TTY ) CapTel Spanish Customer Service: 1-866-670-9134 ( Voice/CapTel/TTY ) T-Mobile Operator Service: 1-800-676-3777 accessibility@sprint.com

Internet Relay - For those who wish to access Relay from the Internet. There are no long distance charges for Internet Relay. Go to www.sprintrelay.com. International Calls - Calls made from an- other country, to the United States, can be relayed through Sprint’s international relay system. Dial 1-605-224-1837. Customer Database Pro fi le - For Relay users who wish to have their calling pref- erences, like their long distance carrier of choice, stored in the Relay Nevada comput- er. This makes calling Relay more efficient. To set up a database profile, visit: www.relaynevada.com.

Additional information on Relay Nevada is available at: www.relaynevada.com.

* All Relay services are made possible through a monthly surcharge on Nevada phone lines.

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