PeoplesTelephone

YOUR RIGHTS AS A CUSTOMER

these assistance plans, qualified low-income applicants may receive a 50% discount off telephone service installation charges for new service installation.Customers that qualify To assist qualified low-income customers obtain and maintain local telephone service, dis count assistance programs are available from local exchange telephone companies. Under are also eligible for a discount off their monthly local telephone bill. To find out if you qualify and to receive certification information, please contact the LIDA/LITE-UP Administration toll-free at 1-866-454-8387 (4-LITE-UP). ARE YOU ELIGIBLE FOR TELEPHONE DISCOUNT PROGRAMS? Lifeline is a government bene ¿ t program that provides discounts on monthly telephone or broadband service for eligible low-income subscribers to help ensure they can connect to the nation’s communications networks, ¿ nd jobs, access health care services, connect with family and their children’s schools, and call for help in an emergency. Lifeline is supported by the Federal Universal Service Fund (USF). To participate in the program, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participate in one of the following assistance programs: Medicaid; Supplemental Nutrition Assistance Program (Food Stamps or SNAP); Supplemental Security Income (SSI); Federal Public Housing Assis tance (Section 8); Bureau of Indian A ႇ airs General Assistance; Tribally-Administered Temporary Assistance for Needy Families (TTANF); Food Distribution Program on Indian Reservations (FDPIR); Veteran’s Pension or Survivor’s Pension bene ¿ t; or State assistance programs (if applicable). Peoples Telephone also offers a program which helps customers manage outstanding tele phone balances while, at the same time, have basic local telephone service.The Prepaid Local Telephone Service (PLTS) is a one-time chance for customers who are at risk of dis connection to keep their local service, or those residential customers who have been dis connected to be reconnected. If you violate the terms of a PLTS agreement you will be dis connected immediately, Peoples has the right to retain and apply any credit in your PLTS account to your outstanding balances for telecommunications services, and you will not be eligible to receive PLTS again from Peoples. Specifics of the Program - You must adhere to these policies to receive PLTS: You must agree to receive Toll Blocking/Restriction service, which prevents you from making long-distance telephone calls as well as usage-sensitive calls like directory assistance, call return, call trace and auto redial. ‡ You must pay up to two months of charges up front. LIFELINE: A ႇ ordable Telephone & Broadband Service for Income-Eligible Subscribers PREPAID LOCAL TELEPHONE SERVICES

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