PeoplesTelephone

YOUR RIGHTS AS A CUSTOMER

COMPLAINT PROCEDURES Your service representative is available to answer your questions and resolve your prob lems. You may submit a complaint to our office either in person, by letter, or via telephone. The address and telephone number of our business office is:

Peoples Telephone Cooperative, Inc. P.O.Box 228 Quitman, TX 75783-0228 Dial 611 from any Peoples’phone, or dial 1-888-705-2290

We will investigate the complaint and advise you of the results of the investigation within 21 days of the receipt of the complaint. You have the right to request these results in writing.

If you are not satisfied with the results, feel free to request a supervisory review. If your problem cannot be satisfied by the supervisor, please ask for the manager. If you are still not satisfied, your complaint may be directed to the Public Utility Commission of Texas in

writing to the following address: Customer Protection Division Public Utility Commission of Texas 1701 N.Congress Ave., P.O.Box 13326 Austin, Texas 78711-3326

Or By Calling the: Public Utility Commission of Texas Consumer Protection Division 512/936-7120 or in Texas (toll-free) 1-888-782-8477 512/936-7003 Fax Relay Texas (toll-free) 1-800-735-2989 Teletypewriter for the deaf 1-800-735-2988 or 512/936-7136

The complaint to the Commission should include your name, address, telephone number, the name of the company your complaint is lodged against, the customer telephone number (if different from your phone number), an explanation of the facts relevant to the complaint, and any other information or documentation which supports the complaint. The Commission will contact the utility and review the investigative results, determine a resolu tion for the complaint, and notify the complainant and the utility in writing of the resolution. During this time, you are obligated to pay any undisputed portion of your bill, and your serv ice cannot be disconnected for nonpayment of the disputed charges.

If you are not satisfied with the results of the informal complaint, you have the right to file a formal complaint with the Commission.

12