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YOUR RIGHTS AS A CUSTOMER

PATRONAGE CAPITAL

YOUR RIGHT TO INSPECT AND OBTAIN COPIES OF THE COOPERATIVE’S TARIFFS AND RULES Some services provided by the Cooperative are public utility services, subject to the rules, regulations and charges set forth in its tariffs, which at all times control the provision of such communications services. In the event of a conflict between such tariffs and the information contained in this notice, the tariffs will prevail. The tariffs are subject to change and are available for inspection at the Cooperative’s business office during office hours. As a cus tomer you have a right to information about rates and services. The Cooperative shall pro vide copies of any such portion of the tariffs at a reasonable cost to reproduce such tariff for a requesting party. Under the non-profit provision of your by-laws, each member is entitled to notice of the amount of patronage capital furnished by him to the Cooperative. Patronage capital is the amount paid by a member for telecommunications service in excess of the cost of service to him. Patronage capital is used for reducing Cooperative indebtedness to our lending institutions and for cable, new and improved facilities and equipment required for service enhance ments. This means that patronage capital will be distributed to members as the financial condition of the Cooperative permits. When financially feasible, your Board of Directors will authorize retiring capital credits in the order in which they are accumulated.

Este informacion esta sujetas a modificaciones y esta disponibles por correro y para inspeccion en nuestras ofecinas durante horas habiles.

Upon request for residential service or for transfer of service by a residential customer, the Cooperative will inform you of the lowest-priced alternative available at your service loca tion, giving full consideration to applicable equipment options and installation charges.

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