Etex

MEMBER PROVIDED EQUIPMENT

MEMBER PROVIDED EQUIPMENT: Under the Federal Communications Commission’s registration program, you may supply your own telephone or other terminal equipment and connect it directly to the nationwide telephone network. The equipment must be approved by the FCC and you are responsible for its proper connection, maintenance and repair. FCC rules also require that you notify the Cooperative before connecting your equipment. Your equipment may not be connected to coin telephone service and party lines.

TROUBLESHOOTING YOUR CUSTOMER-OWNED EQUIPMENT* SHOULD YOU INCUR TELEPHONE TROUBLE, TRY THE FOLLOWING PROCEDURE BEFORE CALLING THE TELEPHONE COMPANY. THIS COULD SAVE YOU A TRIP CHARGE. * This procedure could also apply to company-provided sets. The results would aid the telephone company in restoring your service.

TYPE OF TROUBLE

POSSIBLE CAUSES

SOLUTION

1. No Dial Tone on One Set

Loose Wiring

Physically inspect set, wiring, connections and jacks. Reinsert loose plugs or tighten loose wiring.

Defective Set, Wiring, or Jack

Try a different set in the same jack as the non working set. If:

1. New set works – original set is defective.

2. New set does not work – try original set in a different jack; there may be trouble in the wiring or jack.

First, make a physical inspection of all sets and wiring/jacks for loose connections or receiver off hook. Next, disconnect all sets. Plug in (connect) and test each set individually for dial tone. Unplug (disconnect) the set after testing before testing the next set. If one set does not work, then test as stated in Item 1. Inspect the wiring inside and outside of the house. If loose, cut, or frayed wiring is found, report the findings to your telephone company repair service. If you have the ETEX Maintenance Plan, there will be no charge for repairs.

2. No Dial Tone on All Sets

One Bad Set or Receiver Off Hook

Defective Wiring

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