Etex

CUSTOMER SOLUTIONS

THE TEXAS AUDIO NEWSPAPER ASSISTANCE SERVICE The Texas Audio Newspaper Assistance service offers blind and visually-impaired Texas residents daily access to state and national newspaper texts via synthetics speech. The service is operated by the National Federation of the Blind (“NFB”) in coordination with its Texas chapter and with funding from the Texas Universal Service Fund. Companies should note that there are no regulatory obligations to notify customers regarding the new service, however, you may wish to do so as a community service. To be eligible to use the Audio Newspaper service, potential customers must qualify under one of the following criteria: they must be a recipient of the Texas State Library Talking Book Program services, be a client of the Texas Division for Blind Services, or be enrolled in a public or state school special education program due to condition of blindness. If not qualifying under the above criteria, they may choose to submit a physician’s statement as proof of legal blindness and provide this information to the NFB in order to register for the service.

Eligible customers may enroll in the service by contacting the NFB at the following: Telephone number 512-323-5444 in Austin Toll-free number 866-636-3289 (866/63nfbtx) Fax 512-420-8160 NFB web site at http://www.nfb.org

Prepaid Local Telephone Services

Helping You Manage Your Telephone Bill ETEX Telephone also offers a program which helps customers manage outstanding telephone balances while, at the same time, have basic local telephone service. The Prepaid Local Telephone Service (PLTS) is a one-time chance for customers who are at risk of disconnection to keep their local service, or those residential customers who have been disconnected to be reconnected.

Specifics of the Program - You must adhere to these policies to receive PLTS:

You must agree to receive Toll Blocking/Restriction service, which prevents you from making long-distance telephone calls as well as usage-sensitive calls like directory assistance, call return, call trace and auto redial.

You must pay up to two months of charges up front.

The monthly payments on this plan will not exceed $10 or one-twelfth of the outstanding local debt, whichever is larger. You must pay your PLTS bills by the due date. If you would like to receive Prepaid Local Telephone Service, please call the ETEX Telephone business office at (903) 797-2711 or (903) 968-8611.

28