Etex

CUSTOMER SOLUTIONS

ARE YOU ELIGIBLE FOR TELEPHONE DISCOUNT PROGRAMS? To assist qualified low-income customers obtain and maintain local telephone service, discount assistance programs are available from local exchange telephone companies. Under these assistance plans, qualified low-income applicants may receive a 50% discount off telephone service installation charges for new service installation. Customers that qualify are also eligible for a discount off their monthly local telephone bill. LIFELINE GOVERNMENT ASSISTANCE PROGRAM Lifeline is a government assistance program that lowers the cost of voice and Internet services for customers who qualify. Customers participating in the Lifeline program may subscribe to toll blocking service at no charge. Customers eligible for the federal Lifeline program may receive a discount on voice service, qualifying internet service, or a bundled offering including voice and qualifying internet. To qualify for the federal Lifeline discount, a household’s annual income must be at or below 135% of the federal poverty guidelines or someone in the household must receive benefits from at least one of the following programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP); Supplemental Security Income (SSI); Federal Public Housing Assistance (FPHA); Veterans Pension and Survivor Programs; or receive benefits from certain Tribal Programs and live on federally-recognized Tribal lands. Customers eligible for the state Lifeline program may receive a discount on their local telephone service. To qualify for the state Lifeline discount, a household’s annual income must be at or below 150% of the federal poverty guidelines or someone in the household must receive benefits from at least one of the following programs: Medicaid, Low Income Home Energy Assistance Program support, SNAP, Federal Public Housing Assistance, Supplemental Security Income (SSI), Health Benefit Coverage under Child Health Plan (CHIP) under Chapter 62 support, National School Lunch Program - Free Lunch Program, Temporary Assistance for Needy Families (TANF). Lifeline is a nontransferable benefit. Both federal and state Lifeline discounts are limited to one per household. A household includes everyone living in the home and sharing income and household expenses. To apply for Lifeline service, please contact the Low Income Discount Administrator (LIDA) at 866-454-8387 (1-866-Lite-Up) or visit the Lifeline Support website at www.lifelinesupport.org for more information. Si usted quiere obtener esta informacion en Espanol, favor de comuicarse con nuestra oficina de negocios a (903) 797-2711. LINK-UP AMERICA Link-Up America is an assistance program designed to assist qualifying consumers in reducing the charges for initial installation of telephone service. Those qualifying for Link-Up will be given a 50% discount on service charges for installation of new service to the customer’s residence. If you do not have a telephone, or if someone you know does not currently have telephone service, please contact your local telephone company for information on discounts available on service connection charges under the Link-Up America Program. CALL THE TEXAS LOW-INCOME DISCOUNT ADMINISTRATOR AT TOLL-FREE 1-866-454-8387 (4-LITE-UP) or CONTACT YOUR LOCAL PHONE COMPANY TO FIND OUT IF YOU QUALIFY. If you think you may qualify for these Lifeline Discounts or if you know someone who may qualify, please call the toll free number above or call our local business office at 903-797-2711 and let one of our service representatives assist you. Esta informacion es ofrecido en espanol en la oficiana de negocio de ETEX Telephone Cooperative.

27