Etex

YOUR RIGHTS AS A CUSTOMER

RESOLVING BILLING DISPUTES (CONTINUED) Should any disputes not be resolved within sixty (60) days, your complaint may be directed to the Public Utility Commission of Texas in writing to the following address: (60) days, your complaint may be directed to the Public Utility dress:

Consumer Protection Division Public Utility Commission of Texas 1701 N. Congress Ave. P.O. Box 13326 Austin, TX 78711-3326 email: consumer@puc.texas.gov

Or By Calling the:

Consumer Protection Division Public Utility Commission of Texas 512-936-7120 512-936-7003 Fax 1-888-782-8477 Toll Free 1-800-736-2988 teletypewriter for the deaf

DEFERRED PAYMENT PLANS You have the right to request a Deferred Payment Plan as a residential customer if you have not been issued more than two (2) Disconnection Notices at any time during the preceding twelve (12) months by the Cooperative. Under the Cooperative’s Deferred Payment Plan, you will be required to pay current bills and a reasonable Installment on the outstanding bill. If you do not fulfill the terms of the Deferred Payment Plan, the Cooperative will have the right to disconnect your service upon issuance of a Disconnection Notice to you, indicating that you have not met the terms of the plan. GROUNDS FOR DISCONNECTION OF SERVICE WITHOUT NOTICE The Cooperative can disconnect a member’s service without providing advance notice when one of the following conditions exists: 1. If a known dangerous condition exists that would cause harm to the telecommunications network, to you as a customer, or to employees of the Cooperative for as long as this condition exists. 2. When service is connected without authority by a person who has not made application for service or who has reconnected service without authority following termination of service for nonpayment, or in cases of tampering with or bypassing the Cooperative’s equipment. RECONNECTION OF SERVICE If your service has been discontinued for failure to pay an additional deposit or a regular bill for service, you must pay your bill or enter into a Deferred Payment Plan and meet the Cooperative’s deposit requirements before service will be restored. There will be a charge to reconnect service. If your check for payment is returned because of insufficient funds or other reasons, the Cooperative may consider it necessary to request that you pay in cash, money order or cashier’s check.

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