Etex

YOUR RIGHTS AS A CUSTOMER

YOUR RIGHTS AS A CUSTOMER A copy of this information in Spanish may be obtained by writing to ETEX Telephone Cooperative at P.O. Box 130, Gilmer, Texas 75644, or from the Cooperative’s business office at Highway 155 North, Gilmer, Texas telephone number (903) 797-2711

Se puede obtener una copia de esta enformacion en espanol escribendoles a ETEX Telephone Cooperative P.O. Box 130, Gilmer, Texas 75644, o de la oficina en Highway 155 North, Gilmer, Texas numero del telefon (903)797-2711.

ETEX Telephone Cooperative, Inc. recognizes its members as users of telephone services. The following information is to acquaint you with your right as a customer and with the Cooperative’s rules regarding application for service, billing and payment, deposits and other rules and practices.

ETEX Telephone Cooperative provides telecommunications services without discrimination as to the customer’s race, religion, nationality, age, sex, color, disability, or marital status.

YOUR RIGHTS TO INSPECT AND OBTAIN COPIES OF THE COOPERATIVE’S TARIFFS AND RULES The data contained in the Cooperative’s tariffs is a matter of public records. The Cooperative’s tariffs are available to the public at its business office. Upon request, the Cooperative will assist you if you wish to examine any of its tariffs. The Cooperative will provide copies upon request of any portion of the tariffs at a reasonable cost for reproduction.

CREDIT HISTORY FOR NEW MEMBERS

Every applicant for telephone service with the Cooperative must establish satisfactory credit. You will not be required to pay a deposit if: 1. You have been a residential customer of a telephone company within the last two (2) years, and you are not delinquent in payment of your account for service. (You are encouraged to obtain a letter of credit from your previous telephone company.) 2. You furnish satisfactory credit rating by appropriate means, including, but not limited to, the production of generally acceptable credit cards, letters of reference, or the names of credit references which may be quickly and inexpensively contacted by the Telephone Cooperative.

3. You furnish in writing a satisfactory guarantee to secure payment of bills for your telephone service.

4. You are an applicant for residential service who is sixty-five (65) years of age or older and do not have an outstanding balance with any telephone company for residential service which accrued within the last two (2) years.

The Cooperative will apply your credit history and that of your former spouse who shared the service equally for a reasonable period of time.

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