Etex

YOUR RIGHTS AS A CUSTOMER

YOUR CUSTOMER PROPRIETARY NETWORK INFORMATION RIGHTS “In the normal course of providing your telephone service, the Company maintains certain information about your account. This information, when matched to your name, address and calling or originating billing telephone number, is known as your customer-specific “Customer Proprietary Network Information;’ or CPNI for short. Examples include the type of line you have, technical characteristics, class of service, current telephone charges, long-distance and local service billing records, directory assistance charges, usage date, and calling patterns. The Company may use your CPNI to market our services to you. However, the PUC of Texas has adopted rules stating that the Company may not use your CPNI to market certain telephone services or features to you if you have requested that your CPNI be considered restricted for this purpose. If you wish to have your CPNI considered “restricted”, call the business office at 903-797-2711 and tell us of your preference to have restricted CPNI. This restriction will remain in effect until you notify the business office otherwise. While this restriction is effective, the Company may still have some marketing contacts with you not based upon your CPNI. Please call for further information. NON-DISCRIMINATION STATEMENT Statement that Company services are provided without discrimination as to customer’s race, color, sex, nationality, religion, marital status, income level, source of income, or from unreasonable discrimination on the basis of geographic location.

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