Etex

ENHANCED CUSTOM CALLING SERVICES

Please Note:

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You must have at least one number on your list in order for calls to be forwarded.

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You may have a total of eight numbers on your list.

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You may add and remove numbers as often as you like.

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You will be billed for any calls forwarded to a long-distance number.

CUSTOMER ORIGINATED TRACE

Customer Originated Trace initiates a trace of the last call you receive. The number from which threatening or obscene calls are made will be provided to the authorities if you wish to file a complaint.*

How to use Customer Originated Trace:

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After receiving a threatening, obscene, or hang-up call, hang up the phone.

• Remember, the system traces the last incoming call. This includes the number associated with any Call Waiting tones received. Pick up your phone and listen for dial tone. Press *57 (On a Rotary Phone dial 1157) and follow the instructions. If you decide to have the trace acted upon, contact the ETEX Telephone Business Office. We will discuss the matter with you. If a complaint is filed with local authorities, we will turn the trace details over to them. •

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If the number cannot be traced, an error announcement will be received.

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There is a charge for each successful Customer Originated Trace.

CALLER ID ON CALL WAITING

Some customer premises equipment may not be able to produce a distinctive signal, ring or tone. The Cooperative accepts no liability for customer premises equipment that is not compatible with some of these services. TUSF The Texas Universal Service Fund was created by the State of Texas to help pay for low income customers and customers in high cost rural areas and to serve customers with disabilities. This charge is approximately 3.60 percent of your bill. If you have any questions about this charge or how it is calculated, please call ETEX. (PUC Order 12/1/99) This feature shows the name and number of incoming calls when you are on the phone without you having to disconnect your current call. Caller ID is required. No activation needed. ACCOUNT CODE BILLING This feature is used to control or track long distance calls. Customers are allowed up to 5 codes. A code must be entered before a long distance call can be completed. Itemized calls by code are provided on the monthly statement. Activation is done at sign up. Privacy for 800-900 Numbers Per-line or per-call blocking does not prevent transmission of your telephone number when you call a Company using an 800, 888 or 900 number. Therefore, your number may be available to that Company’s service representative before your call is answered. 26.121(e)

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