Etex

CUSTOM CALLING SERVICES

Custom Calling Services are offered to individual line customers at a monthly charge. These services can be used with all styles of Rotary Dial and Pushbutton telephones. Check with the business office to order Custom Calling Services. CALL FORWARDING

Call Forwarding lets you transfer your incoming calls to any other local telephone number or long distance telephone number.

To Forward Calls: From a Pushbutton phone, *72. You will hear a second dial tone.

If you have a Rotary Dial phone, dial 1172. After a four-second pause, you will hear a second dial tone.

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Dial the local or long distance (1 + Area Code + Phone Number) number you want your calls forwarded to. When the other phone is answered, Call Forwarding is in effect. Tell the person answering that your calls are being forwarded to that number. If forwarded to a long distance number, the long distance call will be charged to your local phone.

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If the called telephone is busy or doesn’t answer, hang up, immediately repeat step one and dial the number where you want your calls forwarded. When you hear two short tones, hang up. The service is in effect.

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To verify this, dial your own number. If you hear a ringing, the service is working.

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Your phone can still be used to place outgoing calls. While Call Forwarding is in effect, your phone will ring once when someone calls you. However, calls can only be answered at the phone where they’re being forwarded.

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To return to normal service, *73. You’ll hear two short tones, followed by a dial tone. This indicates that forwarding is no longer in effect. If you have a Rotary Dial phone, dial 1173. After a four-second pause, you will hear two short tones, followed by a dial tone.

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CALL WAITING

A soft tone at ten second intervals signals you that someone else is trying to call you while you are on the telephone. Only you will hear this signal. The party calling you will hear the usual ringing signal.

To answer the second call, depress the switchhook for one second to place the first call on “hold” and answer the second call.

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Return to the first call by depressing the switchhook again for one second. This leaves the second call on “hold.” Alternate between the two calls by depressing the switchhook as often as you like. To end either call, ask one person to hang up. Then depress the switchhook to return to the other call. If a third caller tries to reach you while two calls are connected, the third caller will get a busy signal.

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Some customer premises equipment may not be able to produce a distinctive signal, ring or tone. The Cooperative accepts no liability for customer premises equipment that is not compatible with some of these services.

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