Enhan2022

GENERAL INFO

Directory Regulations: Each subscriber is entitled to one single line insertion in the alphabetical list, without charge. Any additional listings are subject to a monthly charge. Telephone Numbers: Subscribers have no property rights to the telephone number. The Telephone Company may change the telephone number whenever it deems such change necessary in the conduct of its business. If the subscriber requests that the number be changed, there is a service charge and the account must have a zero balance. Residence telephones are installed with the understanding that they will be used for normal social and domestic purposes and not in connection with any business. Advertising a residence telephone number for business purposes will be considered sufficient cause for the Telephone Company to charge the business rate without further notice. Annoyance Calls: The laws of the State of Indiana provide that - Whoever telephones another person and addresses to or about such other person any lewd, lascivious or indecent words or language or whoever telephones another person repeatedly for the purpose of annoying, molesting or harassing such person, or his or her family, shall be deemed guilty of a misdemeanor. If you receive obscene, harassing or threatening calls, follow these instructions: 1. Hang up at the first obscene word or if the caller doesn’t say anything the second time you say hello. 2. Give no information such as your name and address until the caller has been identified. 3. Advise your children to give no information to strangers. 4. If calls persist, call your Police Department or the Telephone Business Office. Also, if you do not want to talk with a person selling a product or service by telephone, just say “No Thank You,” and hang up. Customer Owned Equipment: Customers are responsible for the maintenance and repair of their equipment. If the terminal equipment provided by the customer interferes with the proper operation of the telephone network, the Telephone Company may temporarily disconnect the customer’s service upon giving notice. Also, if our repair person checks your line and finds the trouble is in your phones, you will be charged a service charge. Listed below are a few tips on how to determine if the problem is your equipment: 1. Unplug your phone and move it to another jack in your home. If it works properly there, the problem is not with the telephone. 2. Check the connection on your modular jack and make sure it’s firmly fastened to the wall. 3. If you have dial tone, but suspect your phone isn’t ringing, check it out by asking a friend to make a test call. 4. Unplug your phone and bring it to our business office. We will check it with our equipment at no charge. If the problem is in our lines, we’ll dispatch a repair person at no charge.

Safety Information: Although Great Plains Communications (GPC) utilizes protective measures which are designed to eliminate harmful voltages to insure the safety of its customers, absolute protection is impossible. Customers are advised to avoid using the telephone during electrical storms. In addition, lightning may also produce acoustical shock which may be potentially harmful to the ear. Inside Wire Maintenance: The ownership of all inside wire was transferred from the Telephone Companies to the customers effective August 1, 1989. Inside wire is the wire and accessories connecting the protector on the outside of the premise to and including the jack to which your telephone attaches. All Telephone Company customers have the option of assuming the responsibility of maintaining their inside wire or subscribing to a maintenance plan. For pricing and more detailed information on Great Plains Communications (GPC) maintenance plans, please contact a GPC representative at 888-343-8014. National Do Not Call Registry: The National Do Not Call Registry was created to prevent unwelcome calls from telemarketers. It prohibits all telemarketing except from companies with which you have an existing relationship and certain non-profit organizations from calling you. To register your phone number, simply call the number below from the phone number you would like added to the list.

National Do Not Call Registry: HOME PHONE: 888-382-1222 or 866-290-4236 (TTY)

CELL PHONE: 888-382-1222 ONLINE: www.donotcall.gov INDIANA NO CALL LIST: 888-834-9969

Add your number to the Indiana Do Not Call Registry here: http://secure.in.gov/attorneygeneral/2446.htm

American Association of Poison Control Center: 800-222-1222

Your Telephone Billing Statement: The date your bill is mailed is determined by your telephone number prefix. Charges for your local service are billed one month in advance. Charges for long distance service and auxiliary equipment are due when the bill for such service is rendered. Long distance charges will appear on your Great Plains Communications (GPC) statement if your long distance carrier has contracted with GPC. If not, you will receive a separate bill from your carrier. Failure to receive a bill does not relieve the customer of the responsibility of paying promptly. Any bill not paid in full by the statement due date will be considered delinquent and assessed a late fee. Contact our Customer Response Center at 888-343-8014 or visit our website at gpcom.com for payment options.

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