Enhan2021

SERVICES FOR CUSTOMERS WITH DISABILITIES

Calling Assistance for People with Hearing or Speech Disabilities The Americans with Disabilities Act of 1990 requires all states to provide access to nationwide Telecommunications Relay Services (TRS). Through the TRS, callers using Text Telephones (TTYs/TDDs) are able to communicate with people who use standard voice telephones. TRS communication assistants relay telephone conversations verbatim simultaneously between TTY users and non-TTY users. Relay Indiana operates 24 hours a day, seven days a week. Employees of the relay service are not allowed to disclose any information received during the relay of the call. Calls made through the relay service are confidential. Operators relay entire conversations, leaving nothing out. There is no charge for this service. Using a Text Telephone (TTY) device, someone with hearing or speech disabilities can call the TTY Communication Assistance Operator, toll-free at 1-800-743-3333 or 711 for assistance. Calls to this number are free, but long-distance and operator assistance charges will apply. The TTY operator can help with: • Operator Assisted Calls • Collect Calls • Calling Card and Third-Number Billing Calls • Person-To-Person Calls Types of Relay Calls * • VOICE USER - If a person uses a standard phone and wishes to speak with others who use special equipment to communicate. • TTY - If a person is deaf and does not voice, they may use a text phone. • VOICE CARRY OVER (VCO) - If a person is hard-of-hearing and is able to voice, they may use Voice Carry Over. • HEARING CARRY OVER (HCO) - If a person can hear but is not able to voice, they may use Hearing Carry Over. • COMPUTER ASCII - If a person wishes to contact the relay service by using a computer online. • SPEECH TO SPEECH - If a person can hear but has difficulties with unclear speech. • SPANISH TO SPANISH - If someone wishes to have their conversation in Spanish. • VIDEO RELAY SERVICE (VRS) - The interpreter/operator will appear on the screen and will place your call in the same way as a standard relay call. • INTERNET RELAY (SRO) - You will be able to see what you are typing and what the relay operator is typing at the same time. • CAPTEL (CAPTIONED TELEPHONE) - When the other party speaks, the relay operator “re-voices” the words simultaneously while the operator’s computer sends the conversation to CapTel user in the form of text, which appears on the CapTel screen. • Directory Assistance Requests • Calls from Motels and Hotels • Line Interruptions • Busy Line Verifications

Relay Indiana Access Phone Numbers: • Spanish - 800-743-4869 use special equipment to communicate. • Speech to Speech - 877-743-8231 • Deaf/Blind - 855-260-4391 • To Call CapTel Users - 877-243-2823 • To Call CapTel Users (Spanish) - 866-217-3362 • TTY/VOICE - 711 • TTY/VOICE - 800-743-3333 Customer Service Numbers: • Relay Customer Service - 800-676-3777 • Relay Customer Service (Spanish) - 800-676-4290 • CapTel Customer Service - 888-269-7477 • CapTel Customer Service (Spanish) - 866-670-9134 InTRAC - Indiana Telephone Relay Access Corporation 317-334-1413 - Phone 317-334-1432 - Fax info@relayindiana.com • VCO - 800-743-5207 • HCO - 855-892-7429

Closed Captioning Closed captioning allows persons with hearing disabilities to have access to television programming by displaying the audio portion of a television program as text on the television screen. Closed Captioning Contact Information: Should you have any inquiries or concerns regarding closed captioning, please contact:

Great Plains Communications 812-623-2122 812-623-4159 (fax) PO Box 145, Sunman, IN 47041

*Obtained from www.relayindiana.com. See website for more information.

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