Emery2021

STATEMENT OF RIGHTS & RESPONSIBILITIES

Call Us First Our business office representatives have a basic responsibility to answer your questions and resolve your problems. If you’re not satisfied, please ask for a supervisor. If you are still not satisfied, you have the right to file a formal or informal complaint with the Public Service Commission of Utah (PSC), which regu- lates Emery Telcom. The PSC can be reached at 1-801-530-6652, should you wish to pursue any dispute. The address is:

Public Service Commission of Utah Heber M. Wells Bldg 160 East 300 South Box 146751 Salt Lake City, UT 84114-6751

Telephone Safety The telephone is one of the safest appliances in your home or office. There are, however, a few situations where a telephone user needs to be cautious. Avoid Use of the Telephone Near Water The telephone should not be used while you are in the bathtub, shower or pool. Immersion of the telephone or handset in water could cause an electrical shock. You should avoid using a telephone during an electrical storm in your immediate area; calls of an urgent nature should be brief. Although Emery Telcom uses protective measures to limit abnormal electrical surges from entering your home, absolute protection is impossible. There is a remote risk of a dangerous electrical shock from lightning when using the telephone during If you think you’ve found a gas leak, you should not use a telephone in the vicinity of the leak until the leak is repaired. The telephone contains electrical contacts that could generate a tiny spark when you lift the handset and dial. While unlikely, it may be possible for this spark to trigger an explosion if the gas concentration is high enough. Avoid Use of the Telephone During an Electrical Storm a nearby electrical storm. Avoid Use of Telephone to Report a Gas Leak

How to Get Credit for Loss of Service

If you have reported to the Emery Telcom business office that you are unable to make or receive calls and your phone is out of service 24 hours or more, you are entitled to a credit on your next bill of the local service charges for the out-of-service period. Directory Accuracy Every effort is made to keep the directory as accurate as possible. Emery Telcom, however, assumes no liability for damages arising from errors and omissions in the directory except as provided for in its filed regulations and tariffs. Providing Your Own Equipment Under the Federal Communications Commis- sion’s (FCC) registration program, you may supply your own telephone or other terminal equipment and connect it directly to the nation- wide telephone network. The equipment must be approved by the FCC and you are responsible for its proper connec- tion, maintenance and repair. Private equipment may not be connected to coin phone service and party lines.

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