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General Information TDD Service - Problem Solving

Services For The Handicapped Special equipment and services for disabled per sons are available at no charge from California Telephone Access Program. Customers must be certified by a licensed physician or audiolo gist. Call for more info: Voice: . . . . . . . . . 1-800-806-1191 TTY:. . . . . . . . . . . 1-800-806-4474 Fax: . . . . . . . . . . . 1-800-889-3974 www.ddtp.org Loud bells and amplifiers are the most common ly requested equipment. Many other devices are also available such as flashing lights, speech amplifiers, speakerphones, large button phones, and artificial larynx. Hearing and speech impaired persons using a telecommunication device for the deaf (TDD) can access the Operator located in Oakland, California, by dialing toll-free 1-800-855-1155 for assistance with the following: Operator Assistance Call –Toll/Local Collect Calls Person-to-Person Calls Directory Assistance Requests A portable telecommunications device for cus tomers with a speech or hearing impairment is available through California Telephone Access Program. Battery or AC-operated, this device sends and receives messages using standard telephones through a system of flashing lights and electronic readout display. Accessories for the unit include portable carrying case, a printer attachment, a ring signaler and an automatic answer and recording device. Your Telephone Number Is Important When your telephone is preceded by your area code, it is the only one like it in the United States or Canada. Show your area code and telephone number on your stationery, statements and advertising items. It makes it easier to reach you.

California Relay Service This service relays calls between a person using a TDD and any other telephone user within the United States. It also allows a person without a TDD to call a TDD user. Specially trained per sonnel are available 24 hours a day, 7 days a week, 365 days a year to relay the call. There is no extra charge for this service. Long distance or locally charged calls placed through the California Relay Service will be billed at discounted Sprint rates. To use the California Relay Service, call toll-free: If You Have A TDD: 1-800-735-2929 If You Do Not Have A TDD: 1-800-735-2922 For more information on the California Relay Service, call Relay Customer Service Center at 877-546-7414 TDD/V .

Avoidance Of Lawful Charges Persons using unauthorized calling card num bers or unauthorized telephone numbers to avoid charges will be prosecuted. Anyone violating Section 502.7, California Penal Code, by attempting to avoid lawful charges for tele phone service may be fined up to $5,000 and imprisoned up to 5 years.

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