Dillingham2023Nushagak

Information Guide

Returned Checks Returned Checks may place your telephone service in jeopardy of interruption. All accounts with returned checks will be assessed a $25.00 charge for each returned check. Restoring Service To restore service, you will be required to pay the outstanding balance in full, pay a deposit, as well as a service fee. Billing Questions & Concerns If you have questions concerning your monthly billing statement, please call our Customer Service Office at 842-5251. Calls outside of the 842 exchange, dial 800-478-5296. Directory Assistance Local. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411 Statewide . . . . . . . . . . . . . . . . .1-907-555-1212 Out-of-State . . . . . . . . 1-(Area Code)-555-1212

Your Telephone Bill Telephone service is billed 30 days in advance. Your first bill includes a full 30 days of monthly charges in addition to a prorated amount equal to the days of service prior to the billing date. Your bill will also include installation charges. These are one-time charges for the connection of service. This will appear on your first bill only. Subsequent bills will include only the regular monthly billing. Billing Statements are mailed by the 5th of each month. Payment must reach our Customer Service Office no later than 5 p.m. on the 20th of each month to keep your account in good standing. Disconnect For Non-Payment If a payment is not received by the due date, your service is subject to interruption. A disconnect notice will be mailed on the 10th of each month to members with an unpaid balance.

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