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Lifeline and Link-Up Programs

The federal Lifeline and Link-Up programs are available to any and all people who qualify. You can have residential telephone service for just $1 a month, with greatly reduced installation charges. You qualify for these services if you are enrolled in any of the following programs: • Medicaid Program • Food Stamps Program • Supplemental Security Income (SSI) Program • Federal Public Housing Assistance Program • Veterans & Survivors Pension Benefits If you are enrolled in any of the above programs, proof of participation is required. If you are not enrolled in any of the above programs, but your annual combined household income is at or below 135% of the Federal Poverty Guidelines, you may also qualify for Lifeline and/or Link-Up. Proof of income is required. Call our office for qualifying income levels and documentation requirements. Lifeline is a federal government assistance benefit that provides a monthly discount on home or mobile telephone services. Only ONE Lifeline discount is allowed per household. Members of a household are not permitted to receive Lifeline service from multiple companies. Lifeline is a non-transferable benefit. Willfully making false statements to obtain the benefit can result in fines, imprisonment, de-enrollment, and/or being barred from the program. Violation of the one-per-household limitation constitutes a violation of the FCC’s rules and will result in de-enrollment and, potentially, prosecution

by the U.S. government. Lifeline is a federal government benefit program and only qualified persons may participate. Lifeline (for new or existing customers): $1.00 per month recurring charge for telephone service on one residential line. Free Full-Toll Blocking if requested. Any extra features such as Caller ID are billed as separate charges on the customer’s account. Link-Up (for new customers): For a qualifying customer, the link-up program pays 100% (or up to $100.00) of the initial telephone connection fee to the customer’s principal residence. For full information and updates about Lifeline services, please visit our website bristolbay.com and click on the Lifeline tab. Affordable Connectivity Program is a FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more for a long time. The Affordable Connectivity Program (APC) will provide a discount of up to $75 per month towards broadband service for eligible households on qualifying Tribal Lands and $30 per month for households not on qualifying Tribal Lands. The Affordable Connectivity Program is limited to one monthly service discount per household.

Annual CPNI Notice Bristol Bay Telephone Cooperative respects the privacy of our customers and our employees do everything possible to protect information that may be found in your account records. The Federal Communications Commission developed new rules in 2007 that require certain steps to be taken to protect Customer Proprietary Network Information (CPNI). If requested, Bristol Bay Telephone Cooperative will provide account information to our customers in one of the following ways: 1) We will verify the password you provided to us when you call with questions about your CPNI; 2) We may call the telephone number of record and provide the account information; 3) We may mail the information to the address of record; or 4) We may provide the information at our office if we are presented with valid photo identification and the individual so identified is on the account. We do not anticipate that these new rules will interfere with quality customer service. If you wish to receive additional information regarding CPNI rules and how they are implemented in Bristol Bay Telephone Cooperative, please call or stop by our office.

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