Coxsackie2024

STATE TELEPHONE COMPANY 2024 statetel.com 049950

Hometown Service.

Global Communications.

March 2024

Area Codes 518 & 838

ALCOVE | ATHENS | CLIMAX | COEYMANS | COEYMANS HOLLOW COXSACKIE | EARLTON | HANNACROIX | NEW BALTIMORE | RAVENA Including Listings for & Distribution to:

STATETEL411.COM Local Search Made Easy ® LOCAL • ACCURATE • VERIFIED

Visit Our Online Directory

Local Search Made Easy ® statetel411.com LOCAL • ACCURATE • VERIFIED

Call 866.221.4300 Today & Get Your Business Connected! ADVERTISING THAT WORKS FOR YOU 24/7!

Global Communications.

Hometown Service.

OUR BUSINESS IS HELPING YOUR BUSINESS SUCCEED!

Responsive Websites • Search Engine Optimization Social Media Dashboard • Reputation Management Localized Search • Print & Digital Advertising

media connecting buyers & sellers ®

866-221-4300 dpsmedia.com

Global Communications.

Hometown Service.

Emergency Information Numbers

AMBULANCE AMBULANCIA

FIRE FUEGO

911

POLICE POLICIA

SHERIFF ALGUACIL

TOWN / VILLAGE

AMBULANCE

FIRE

POLICE

Village of Athens

911

911

911

or 518-622-3344

or 518-622-3344

or 518-622-3344

Town of Athens

911

911

911

or 518-622-3344

or 518-622-3344

or 518-622-3344

Town of Coeymans

911

911

911

or 518-765-2352

or 518-765-2352

or 518-765-2352

Town of Coxsackie

911

911

911

or 518-622-3344

or 518-622-3344

or 518-731-2333

Village of Coxsackie

911

911

911

or 518-622-3344

or 518-622-3344

or 518-731-8121

Town of New Baltimore

911

911

911

or 518-622-3344

or 518-622-3344

or 518-622-3344

Village of Ravena

911

911

911

or 518-765-2352

or 518-765-2352

or 518-765-2352

TTY users (hearing and speech impaired only) 1-800-662-1220 NYS Domestic Violence Hotline 1-800-942-6906

Hometown Service.

1

How to Reach Us

By Phone: New Service/Billing Questions/Problems

Electronically: Automatic monthly debit withdrawal is available; please contact the business office at 518-731-6128 to obtain a form or online at StateTel.com. Directory: The State Telephone Company Phone Directory is published yearly. Each residential customer receives one (1) directory. Business customers may receive more than one; contact the business office for special amount requests. Employee Identification: State Telephone Co. employees are uniformed, carry company identification and use clearly identified company vehicles for business use. If you have any doubt whether a person represents State Telephone Co. contact the business office @ 518-731-6128 .

............................................................... 518-731-6128 Long Distance Questions/Order/Cancel Services From Out of the Area ........................1-888-605-8529 24 Hour Repair/Trouble Service ..........518-731-8123 Internet - 24 Hr. Help Desk....................518-731-7333 Locating Underground Utilities ............................. 811 Underground Telephone Cables.......... 518-731-8123

Electronically: email: businessoffice@statetel.com web site: StateTel.com Payment Methods/Locations

By Mail To:

State Telephone Co. 46 Reed St./ P.O. Box 159 Coxsackie, NY 12051

In Person:

Business Office 46 Reed St. Coxsackie Monday - Friday 8:00 a.m. - 4 p.m.

National Bank of Coxsackie Ravena Branch Office only 2480 State Route 9W Ravena

24 Hours Drop Slots:

Business Office 46 Reed St. Coxsackie

State Telephone Building 178 Main St. Ravena

Global Communications.

2

Global Communications.

Hometown Service.

Heading

3

Repair & Troubleshooting

CUSTOMER’S RESPONSIBILITY

TELEPHONE COMPANY RESPONSIBILITY

Telephone

Aerial Telephone Drop Wire

Telephone Jack

Pedestal

Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire

Telephone Repair Service 518-731-8123 Locating the Problem:

Fiber Optic, DSL & Dial-up Internet Help Desk 518-731-7333 Troubleshooting Tips:

Telephone service problems can be caused by your equipment, the wire and jacks in your home or State Telephone’s network. We encourage you to follow these troubleshooting tips before you call our repair service as this will help us to diagnose your problem. If the problem is found to be in State Telephone’s network the repair is completed at no charge. If the problem is found in the wiring and/or jacks in your house and State Telephone Co. maintains the wiring for you then repairs are made at no charge. If the problem is found in the wiring and/or jacks in your house and you maintain the wiring then you may: a) Fix the wiring yourself. b) Have State Telephone fix the wiring for a fee. c) Have an outside vendor fix the wiring. If a State Telephone repairman is sent to your home/ business and determines the problem is your equipment, then a fee is charged regardless of any repairs.

1) If your house has a Network Interface Device (NID), it is usually located on the outside of the house where the telephone wire comes in from the road. Unplug all other telephone and related equipment from the jacks in your house. Take a good phone outside to the NID, use a screwdriver to unscrew the customer side of the NID. Plug in the good phone and test the line. If you get a dial tone then the line is good to that point and the problem lies somewhere in the wiring in the house. If you do not get a dial tone then the problem is in the network and is the responsibility of State Telephone Co. 2) Remember computer, fax machines, portable phone and any other devices, directly or indirectly connected to the telephone network and wiring in a house, can cause interference in the normal operation of the telephone. Be sure to disconnect these items when checking your phone line and electric outlet.

Global Communications.

4

Global Communications.

Hometown Service.

How To Make Local and Long Distance Calls

Local Calls Dial 10-digit number directly - see listing for the extended area service (EAS). Do not dial a “1” for these calls as long distance charges may then apply. Long Distance within 518/838 Dial 10-digit number directly - see the listing for EAS. If the exchange is not listed then long distance charges will apply. You cannot dial “1” for calls placed within the 518 area code. Long Distance outside of 518/838 Direct Dial 1 + Area Code + Phone Number For Collect Calls – Say this is a “collect call” and give the operator your name. For Calling Cards – Either dial in or give the credit card number. International Calls Direct Dial Seven Digit # – Dial Country Code + Telephone Number. Six Digit # – Dial Country Code + City Code + Telephone Number. After dialing allow one minute for the ringing to start. Person to Person, Collect & Credit Card – 0 + Area Code + Phone Number For Person To Person – Give the name of the person you are calling.

Third Number Call Allows the caller to place a long distance call and bill it to your own telephone number or another number provided that party agrees to pay the charges. Dial “0” and when the operator answers say that you wish to charge the call to a third number, give that third number including the area code. The operator may verify the third number charge before placing your call. 800/833/844/855/866/877/888 Number Calls These are toll free numbers provided by the company or organization that you are calling. Directory Assistance Within 518/838 area code 555-1212 or 411. Outside 518/838 area code 1 + Area Code + 555-1212. * There is a charge for this service. Online www.anywho.com

Hometown Service.

5

EAS - Extended Area Service

** Exchanges are added all the time; please call the business office @ 518-731-6128 to find out the most current Toll Free Calls within 518/838 area code from the 731 exchange

202 207 209 210 221 225 227 229 242 248 253 256 257 258 259 262 202 203 207 209 210 213 218 220 221 225 227 228 229 230 233 235 237 238 242 243 244 248 250 253 256

264 265 269 275 281 291 292 300 301 303 312 320 322 330 331 337 257 258 259 262 264 265 266 268 269 270 271 272 273 274 275 276 279 280 281 283 285 286 292 300 301

339 340 342 343 349 364 365 366 367 368 369 375 376 378 380 390 308 312 320 322 326 328 330 331 334 336 337 339 340 341 342 343 344 345 346 347 348 349 355 356 357

391 396 402 406 408 416 419 421 422 423 424 426 427 428 429 431 362 364 365 366 367 368 369 370 371 372 373 374 375 376 377 378 379 380 381 382 383 384 385 386 387

432 433 434 435 436 437 438 439 441 442 443 444 445 446 447 448 388 389 390 391 393 395 396 399 402 406 408 410 416 419 421 422 423 424 426 427 428 429 431 432 433

449 451 453 454 455 456 457 458 459 461 462 463 465 467 469 470 434 435 436 437 438 439 441 442 443 445 446 447 448 449 451 452 453 454 455 456 457 458 459 461 462

471 472 473 474 475 476 477 478 479 482 484 485 486 487 488 489 463 464 465 466 467 469 470 471 472 473 474 475 476 477 478 479 482 484 485 486 487 488 489 491 495

495 496 505 506 512 514 522 525 526 527 528 533 542 545 550 560 496 498 505 506 512 514 522 525 526 527 528 533 540 542 545 550 557 560 573 577 579 588 590 591 596

573 577 588 591 596 598 605 618 625 626 635 641 649 669 671 689 598 605 608 612 618 621 626 629 630 631 635 640 641 649 669 671 687 688 689 690 694 698 701 703 708

694 701 708 719 727 728 729 731 756 763 764 767 772 776 779 788 713 717 720 723 724 727 728 729 731 732 738 739 754 756 764 767 768 772 776 779 782 783 785 786 788

795 810 811 813 814 817 819 852 857 858 859 860 866 892 894 925 795 810 813 814 817 821 831 833 836 847 852 857 858 859 860 862 865 867 869 874 877 878 880 892 894

928 935 937 943 944 945 947 956

Toll Free Calls within 518/838 area code from the 756 exchange

915 925 928 935 937 944 951 952 953 956 961 982 986

Global Communications.

6

Global Communications.

Hometown Service.

Long Distance Choices

Making a Choice of a Long Distance Carrier Actually Involves Two Choices State Telephone Long Distance Unlimited Nationwide Calling: $19.99/month plus taxes & fees.

This will assist us in making sure you have the carrier of your choice as soon as possible. ATT .................................................... 800-225-5288 Excel .................................................. 800-875-9235 Lumen................................................ 800-829-0420 MCI .................................................... 800-444-4444 Verizon............................................... 800-837-4966 State Telephone ................................ 518-731-6128 For other carriers and information contact our business office at 518-731-6128 . Tips and Helpful Hints Learn your calling habits. Time of day, length of call, etc. Watch out for monthly fees or minimum spending requirements. Call after 7 p.m. on weekdays and call on Saturday & Sunday if you can.

First is for your Inter LATA calls, between “LATAs” or Regional Calling Areas. (Outside of 518/838 area code)

Second is your Intra LATA calls, within your “LATA” or Regional Calling Area. (Within the 518/838 area code)

You may choose from a number of different available companies to handle both types of calls. You may choose one for interLATA and another for intraLATA. The companies that offer long distance usually offer many different plans. You may check with all of them to “shop” for the best plan for your calling habits: i.e., someone who makes many daytime long distances calls may benefit from a different plan than someone who only makes a few long distance calls at nighttime. State Telephone Co. may assist you in finding the right long distance carrier but is prohibited from recommending one over another. We have provided a list of the most common carriers in the next column. You may change your long distance carrier at any time; however you will be billed $5.50 each time a change is made. If you change your long distance carrier either by shopping for the best plan or if solicited by a carrier, the carrier must agree to take you as a customer and give you a rate plan. Once you have agreed to change, the carrier must contact State Telephone and advise us of your change. You should also contact our business office at 518 731-6128 and let us know what carrier you have changed to. If you do not contact the carrier they may bill you as a “casual caller” in which case your rates may be much higher than anticipated.

Hometown Service.

7

Your Rights & Responsibilities

Tariff Information State Telephone Co.’s tariff is on file with the New York State Public Service Commission and is available for viewing at our business office at 46 Reed St. Coxsackie, during normal business hours. Customer Billing Information Customers’ bills are prepared and sent by the 1st of each month. The charge for local service is billed one month in advance and long distance calls are billed in arrears . Payment is expected by the date on the billing. A late charge of 1 1/2% will be applied to all balances carried forward to the next bill. Lifeline If you are a recipient of one of the following programs administered by the NYS Dept. of Social Services, you may qualify for Lifeline benefits: • Medicaid (MA) • Supplemental Security Income (SSI) • Home Relief (HR) • Aid to Families with Dependent Children (ADC) • Food Stamps (FS) • Low Income Home Energy Assistance Program (LIHEAP) • Veterans Disabilities Pension (VDP) • Veterans Surviving Pension (VSSP) • Safety Net Assistance • Temporary Assistance for Needy Families (TANF) • Other Programs Deposit Policy New Customers – If you are a new customer who has not established a payment record with us you may be asked to pay a security deposit. Customers 62 Years of Age or Older – If you are 62 years of age or older we will not ask for a security deposit unless your service was terminated for non-payment within the last six months. Customers Who Are Delinquent – If you are delinquent in your bill payments, you may be required to pay a deposit or an additional deposit. Delinquent in payment means that a customer has received two bills without making a payment of one-half of the total of the two bills.

Customers Whose Service is Terminated – If your service has been terminated for non-payment in the last six months, you may be required to pay a deposit. The deposit is based on two times your average monthly bill. Deposits – are held for a minimum of 12 months. If the customer has made timely payments without notices and/or interruption of service for non-payment, the deposit will be returned to the customer. If the timely payments and/or interruption of service have occurred, the deposit will be held for another twelve months. Interest will be paid on all deposits held on a yearly basis at a rate determined by State Telephone Co. Past Due Accounts Customers with a past due bill will be advised by written notice that the account is subject to disconnect for non-payment or toll restriction. To avoid a termination of service you must either pay the balance due or immediately contact the business office @ 518-731-6128 to arrange payment. Disconnection – will not be done on a Friday, weekend, or legal holiday, or on any other day on which service cannot be reestablished the same or following day. A reconnect charge will apply on any account disconnected for non-payment. Deferred Payment Plans – are available to qualified customers under certain circumstances. Please contact our business office @ 518-731-6128 and ask to speak to the office manager. Returned Checks Should a bank return your check because of insufficient funds, we will make an attempt to contact you regarding it. You would then have 24 hours to pay the amount of the check plus any bank charges. If we cannot reach you, or you fail to pay the amount of the check, your service may be interrupted. Application of Business Rates Business service is furnished to customers whose actual or obvious use of the service is for conducting a business, trade, or profession or whose use of the service is obviously not confined to domestic use.

Global Communications.

8

Global Communications.

Hometown Service.

Your Rights & Responsibilities

Toll Restriction When you receive a disconnection notice, you may pay the entire amount due which will keep your full service on. If you choose to pay only the regulated amount of your local service, then only local (non-toll charge) service will remain and will be toll restricted. Toll restriction will remain until the entire bill amount is paid. When Service Can Be Terminated We are allowed to terminate residential phone service for non-payment only between 8 a.m. - 4 p.m. Monday through Thursday. We cannot terminate service on a Friday, weekend, legal holiday, any day our business office is closed or on December 23, 26, 30 and January 2. Reconnection of Service If we terminate your service, we will reconnect it within 24 hours after you have paid the amount due or signed a deferred payment agreement with our business office manager and paid a down payment. If service was terminated there is a charge, depending on the type of service to be reconnected. Deferred Payment Agreement If you have a financial problem that prevents you from paying your bills, you may be eligible to sign a deferred payment agreement. It must be fair and based on your ability to pay. Please contact our business office manager for more details @ 518-731-6128 . Special Protections Medical Hardship – If you are unable to pay your bill and a medical hardship exists in your household, we can help you. If you file a medical certificate with us, signed by your doctor or an official of the local board of health, on their official stationery, we will continue your service for 30 days. The certificate can be renewed, but an explanation must accompany the certificate to explain why you are unable to pay your bills. We will not terminate your service during the emergency, but you are still responsible for your bills. Elderly (62 or older), Blind, Disabled – If you are 62 years of age or older, blind or disabled, and those living with you are too (or not over 18 years old) we will continue your service for an additional 20 days. We will contact you by phone before the termination date to try to work out a fair payment plan. If you qualify under this protection, you should notify us.

Third Party Notification All residential customers may choose a third party to receive copies of all notices. A third party may keep your service from being turned off by mistake. You may choose a relative, a friend, a member of the clergy or a community agency to be a “third party” for you if they agree to act on your behalf. A third party will receive copies of any notices we send to you because of overdue bills. The third party can contact us and help you work out payment terms with us. Remember, however, that the third party is NOT responsible for paying bills. Directory/ Directory Assistance Errors State Telephone Company and its publisher make every effort to insure that the directory listings are free of errors and omissions. White page listings are free of charge to all residential and business customers. State Telephone only has responsibility and control over our directory and directory assistance database. Other proprietary directories or internet services do not receive their listings from State Telephone and errors or omissions with those publications or services have no connection to State Telephone. State Telephone cannot fix or alter the listings that those services provide. CPNI Customer Proprietary Network Information – The FCC has established rules for protecting your account information with us that we must follow carefully. The information that you provide to us regarding your account cannot be shared with others. If you have any questions regarding these rules please contact our business office.

Hometown Service.

9

Telephone Services

Local Service State Telephone Co. provides the local component of your telephone service. In addition we have these services available to you. For further information or to order any of these services please call our business office @ 518-731-6128 or visit our website StateTel.com.

911 Automatically connects you to the proper emergency services center to report an emergency. 988 National Suicide Prevention Lifeline. All Users: .................................................................. 711 TTY Users (hearing and speech impaired only) .............................................................. 1-800-662-1220 Voice (Non-TTY) Users: .............................................................. 1-800-421-1220 Voice Carry-Over Users (VCO): .............................................................. 1-877-826-6977 ASCII Users:.........................................1-800-584-2849 Spanish to Spanish Only: .............................................................. 1-877-662-4886 Speech to Speech Only: ..................... 1-877-662-4234 Pay Per Call Only:................................ 1-900-230-6565 General Inquiries: TTY Users (hearing and speech impaired only) .............................................................. 1-800-835-5515 Voice (Non-TTY) Users........................ 1-800-664-6349 Listed Number – You have the option of choosing how your listing will read. We can print your entire name and address or offer variations of the same at no monthly cost. Non-published Number – Your name and telephone number are not listed in the directory assistance. Your information is not revealed. Monthly charge applies . Dual Name Listing – You would have the two first names listed under the same last name. (ie: Jane & John Doe) Additional Listing – in the directory would list the same number under a different name: (ie: roommate, spouse with a different last name). Monthly charge applies . A Bold Face or Highlighted Listing – in the White pages is available to bring attention to your business. Monthly charge applies . State Tel Directory Advertising (Print and Online) For advertising in our print and online directories, please contact DPS Media at 866-221-4300 . Ads must be placed by December 1st, 2024 for publication in the March 2025 directory .

Local Phone Service - $16.95/month plus taxes & fees

Business Phone Service - $24.17/month plus taxes & fees 211 Information on social service program availability 411 National Directory Assistance 511 NYS Department of Transportation - travel and traffic information 711 Captioned Telephone (CapTel) is a service that allows users to listen to their phone conversations while reading captions of what’s said to them. Through the use of a uniquely designed CapTel phone, users speak directly to the other party and listen and read the other party’s response. Captions appear on the bright, built-in display screen of the CapTel phone, just moments after the other party has spoken. Captioned Telephone service works through the use of a CapTel phone which functions like a traditional phone, with an essential difference: it displays what the other party says throughout the conversation. Behind the scenes, advanced speech recognition software is used to deliver captions of calls while a live communication assistant accesses proprietary tools to ensure accuracy of what the standard phone user says. Customer Service: 888-269-7477 To call a Captioned Telephone user, dial:

877-243-2823 English 866-217-3362 Spanish 811

Connects to Dig Safely New York as the one call notification system for providing advance notice of any excavation activities.

Global Communications.

10

Global Communications.

Hometown Service.

Your Telephone Bill

Tax Summary – State Telephone Co. is required to collect various kinds of taxes for payment to various governments. The summary shows you how much is collected.

Your telephone bill contains many charges for a variety of services, fees and taxes: Regulated vs. Non-regulated – parts of your bill differ between regulated and non-regulated service. Regulated is that part which all charges are set by either the New York State Public Service Commission (PSC) on the state side or the Federal Communications Commission (FCC) on the federal side. Local Service – is the part of your bill that you pay to State Telephone Co. for providing the necessary services for your phone to operate. The charge is based on connecting you to one of our switching offices. Long Distance – is the part of the bill you pay for placing long distance calls. If long distance charges appear on your bill, State Telephone is billing you on behalf of the long distance carrier and we act as their agent. If no long distance charges appear on your bill you may have chosen to have the long distance carrier bill you directly. In this case, any disputes or issues must be addressed with your long distance provider, we are not their agent. FCC Access Line Charge – is a fee we are required to charge by the FCC in relation to long distance carriers. You must pay this fee whether or not you make any long distance calls. The FCC charge is $6.50 for each residential line and $9.25 for business lines. Federal Universal Service Charge (FUSC) – is a fee we are required to charge by the FCC. It is a fund used to support telephone companies and insure that affordable local telephone service is available throughout the United States.

NYS Sales Tax – 8% billed for local and intrastate calls.

Intrastate Toll Surcharges – varies per long distance co., typically 2.5%-5%.

Interstate Gross Receipts Tax on Toll Charges – varies per long distance co.

Non-regulated Charges – you may see a separate area on your bill showing unregulated charges. This would be for items such as State Telephone maintaining the telephone wires in your house, leasing of phone(s) from State Telephone or repair work. Non regulated charges are for work that is not considered a “monopoly” and therefore subject to competition and not regulated by the PSC. Billing Errors – If you feel an error has occurred in your bill, contact us ASAP @ 518-731-6128 . Explain the reason you feel that an error was made. We will try to resolve your problem over the phone. If we cannot we may advise you that we will research the issue and contact you when we have more information. We may also ask that you put your concerns/issues in writing to us. We will make all attempts to resolve the issue to your satisfaction. If we are not able to do so you may contact the New York State Public Service Commission (see Consumer Information).

911 Surcharge – this charge is authorized by NYS to support the 911 system in your area. The charge is 35 cents per month.

Hometown Service.

11

Special Features

Caller ID This is a feature provided by State Telephone Co. that allows you to see the telephone number of an incoming call either on a display telephone or display box separate from your phone. Residential .............................................. $2.95/month Business ................................................. $3.95/month Caller ID Block *82 This is a feature provided by State Telephone Co. that blocks your number from being displayed on the Caller ID box of the person you are calling. No charge. *82 - “releases your number” so you can call a number that doesn’t accept calls without displaying your phone number. Call Return *69 This is a feature that allows you to call back the number of the last person who called you by dialing *69 on your touch tone or 1169 from your rotary

phone. If the line is busy Call Return will continue dialing the number for you for 30 minutes and then ring you when the call goes through. *69 activates this feature and *89 (1189 rotary) deactivates this feature. Residential ................................................ $1.45/month Business..................................................... $2.35/month Repeat Dialing *66 Repeat Dialing, also known as Automatic Callback, continues to try to reach the party whom you’ve called. If the number you called is busy, then Repeat Dialing continues to try to reach the party for 30 minutes and rings you if the line becomes available within the 30 minutes. *66 (touchtone) 1166 (rotary) activates Repeat Dialing and *86 (touchtone) 1186 (rotary) deactivates this feature. Residential ...................................................$1.45/month Business ......................................................$2.35/month Call Trace *57 Contact the business office @ 518-731-6128 for more information. $.60/month. Toll Restrict & Toll Restrict w/PIN# Residential ...................................................$1.50/month Business ......................................................$2.40/month Toll Restrict allows the restriction of all toll calls to numbers outside the 518 area code. Toll Restrict with a PIN number - same as Toll Restrict except a PIN number must be entered in order to make a toll call. * Local calls and toll calls within the 518/838 area code are not restricted. To Make a Call Outside the 518/838 Area Code: 1) Dial *13, you will hear a regular dial tone. 2) Enter 7777 (PIN) number, then the # sign. 3) Dial the long distance number (1 + area code + phone number.) To Change the PIN Number: 1) Enter *12, you will hear a stutter dial tone changing to an even dial tone.

2) Enter OLD PIN, then the # sign. 3) Enter NEW PIN, then the # sign. 4) Enter the NEW PIN again, then the # sign.

Global Communications.

12

Global Communications.

Hometown Service.

Special Features Custom Calling Features

Residential – each feature is $1.50. Business – each feature is $2.40. Call Waiting

Allows you to answer a second call coming in on your line while already on the phone. A tone will signal an incoming call. Depress the hook switch to be connected to the new call. The original call will be placed on hold. You can go back to the original call by depressing the hookswitch again. Cancel Call Waiting Allows you to deactivate the Call Waiting feature for a single call. Dial 70# and no additional calls will be placed on the line until you complete the original call. Once your original call is complete the Call Waiting is again enabled. This feature is good on modems on dial-up internet access. Speed Dialing Allows you to store telephone numbers and dial them by pushing one number. To activate, dial 74#. After hearing the stutter tone, choose the appropriate code number (2 thru 9). Then dial the telephone number you wish to be stored in speed dialing. Three Way Calling Allows you to add a third party to your call. Depress and release the hookswitch to put the original party on hold; wait for a steady dial tone, then dial the party you wish to add. You can either talk privately with this person while the original is on hold, or flash the hookswitch to establish the three way call. The call is completed when the originating caller hangs up. Call Forwarding Allows you to forward an incoming call to another number. Dial *72, then dial the forward-to number, followed by the # again. Your calls will now be forwarded to that number. To deactivate, simply dial *73. After hearing a short tone, hang up and normal service is restored. Note: If the number you are forwarding the call to is a toll call, you must dial the forwarded number as a toll call. This toll charge will be billed to you.

Call Forward On Busy Allows all of your incoming calls to be forwarded to another number designated by the customer. Especially useful for dial-up internet users who want their calls forwarded while they are on the computer. This feature allows your phone calls to be forwarded to a number that you designate. Do Not Disturb Allows you to prevent incoming calls to a line. Dial *78 activates this feature and *79 deactivates this feature. When activated the caller will hear a special tone to alert them that the calling party is not accepting calls. This feature can also be used with a PIN number to allow friends or family to access the persons being called. Upon hearing the special tone, simply enter that persons PIN number and the call will be connected. Note: Call Waiting and Call Forward on busy cannot work together.

Hometown Service.

13

Voice Mail

4. Enter your new password and then press #. 5. When prompted to verify the password, enter it again and then press #.

Retrieve Messages 1. Access your voice mailbox.

2. Your first new message may play immediately. If not, press 1 to listen to your messages. You will hear the announcement “You have x new

messages and x saved messages” . 3. Press 1 to listen to new messages. 4. Press 2 to listen to saved messages. When Retrieving Messages, You Can Press 1 Play the message again.

Press 2 Save the message and play the next. Press 3 Delete the message and play the next. Press 4 Save the message as new. Press 5 Replay the message.* Press 6 Forward the message to another mailbox.* Press 7 Skip backward in the message. Press 8 To pause the message. Press 9 To skip forward in the message. * Voice Mail package must be set to allow this capability.

Voice Mail Residential ............................................. $3.00/month Business ................................................ $4.00/month Access Your Voice Mail From the phone subscribed to the service: 1. Press *99 to enter the system. 2. If prompted enter your password and then #

For Help Contact Us At: 518-731-6128

From a different phone: 1. Dial 518-731-0010.

2. Enter your 10-digit mailbox #. 3. Enter your password and then #.

Recording Your Greeting 1. Access your voice mailbox. 2. Press 9 for the mailbox setup menu. 3. Press 1 for greeting options. 4. Press 2 to record your greeting. 5. Records your greeting and then press #.

Change Your Password 1. Access your voice mailbox.

2. Press 9 for the mailbox setup menu. 3. Press 2 to change your password.

Global Communications.

14

Global Communications.

Hometown Service.

Consumer Information

Complaints: State Tel. 518-731-6128 - ask to speak to a manager businessoffice@statetel.com New York State Department of Public Service www.dps.ny.gov/complaints Helpline - 1-800-342-3377 Area Codes: Two area codes now exist (518 & 838) and you must use 10 digits when placing a call. “Slamming” – means that your choice of long distance phone carrier is changed without your knowledge and/or consent. This practice has evolved through competition between long distance carriers. There are many ways long distance carriers can make the switch. How will you know if you have been slammed? You will receive a bill for long distance calls from a new or unfamiliar company or you may see charges for a new or unfamiliar carrier on your State Telephone bill. If you feel that you have been slammed contact us right away @ 518-731-6128 and advise us. We will assist you in getting switched to the carrier that you choose. You may also request a “freeze” on your long distance carrier which means that any future request to change your carrier would require approval from you the customer in writing. 900 Calls – the 900 area code is used as a form of telemarketing. Businesses use these numbers in many different ways but essentially when you dial a 900 number you are billed a flat fee or per minute fee each time you call or for each minute you are on the phone regardless of any activity on the line. These calls many times are overseas calls that you are not aware were being made. Charges can accumulate quickly and can be excessively high. State Telephone Co. does not operate or have any involvement with the operation of 900 numbers. We do have the responsibility of placing the charges for these calls on the phone bill. If you have a problem with 900 numbers on your phone bill please contact our business office and we can assist you in resolving it. ** State Telephone can put a “900” block on your line which prohibits these calls from your line.

Annoyance Calls – It is against the law in New York State to make an obscene, harassing or threatening phone call. If You Receive Such a Call: 1) Hang up at the first obscene word or gesture or if somebody does not say anything after the second hello. 2) Give no information to a caller you do not know. 3) Instruct children not to give information to a caller. 4) Contact the police if annoying calls continue. To File a Complaint: 1) Contact your local police dept. and advise them you wish to file a complaint regarding annoying or harassing calls. You must get the officer’s name and complaint # . 2) Contact State Telephone Co. and advise our representative of the situation. You will then need to sign a form authorizing a “trace” be placed on your line along with the officer’s name and complaint number. 3) Then, when you receive another annoying or harassing call, hang up, then dial *57 and note the time of the call. Contact State Telephone during business hours and advise of the date and time of the call. 4) If a successful trace is made then State Telephone Co. will contact the police officer or dept. and provide them with the information. 5) Under NO circumstances will State Telephone Co. provide the information obtained in a “trace” to the customer. Recording Telephone Conversations – customer provided voice recording equipment may be connected to the user’s telephone equipment. When such a connection is made, the customer provided voice recording equipment must be arranged so that the user can activate or deactivate the equipment at will. Under both Federal and State law, only one party to a telephone conversation must give their consent prior to the recording of the conversation. Wiretapping or any interception of a telephone call without this consent, other than by a properly-authorized law enforcement agent, is a crime. Punishment may include imprisonment and/or a fine.

Hometown Service.

15

Telemarketing

Under the Federal Telephone Consumer Protection Act and the New York State Telemarketing Consumer Fraud and Abuse Prevention Act, anyone making telephone sales calls to residential customers must identify the individual or business they represent and the purpose of the call. This information must be provided even if an automatic dialer is used. If a customer specifically asks not to be called again, the telemarketer must place that customer on a “do-not-call” list, which the telemarketer is required to maintain. Additionally, telemarketers are prohibited from making sales calls to any customers between the hours of 9 p.m. and 8 a.m. Telemarketers operating in New York must also register with the state if they are not registered or regulated by a state agency. separate consumer “Do-Not-Call” list for companies operating within the state. Once a consumer’s name appears on the State registry, which will be updated by the Consumer Protection Board at least on a quarterly basis, telemarketers will then have thirty days to remove the name from their call lists or be subject to a substantial fine. Under the New York State Do Not Call Registry Act, the state also maintains a

If you want to receive fewer unsolicited telephone sales calls from national companies, write to:

Telephone Preference Service Direct Marketing Assn., Inc. P.O. Box 9014 Farmingdale, NY 11735

Additionally, if you want to receive fewer unsolicited telephone sales calls from companies operating within the State of New York, call 1-800-NYS-1220, visit the Consumer Protection Board’s web site at www.dos.ny.gov/ consumer-protection or write to: New York State Consumer Protection Board 5 Empire State Plaza Albany, NY 12223 Companies are allowed to place calls to existing customers. However, the State Telephone Co. does not place calls to its customers to inform them about special promotions or products.

16

Global Communications.

Global Communications.

Hometown Service.

High Speed Data and Circuits

State Telephone Offers Dedicated 56K,T1/DS1, DS3, OC-3 > OC96

State Tel Fiber Optic Internet $59.99/month for up to 250mb Download/125mb Upload - Basic Package For additional speeds - see StateTel.com Dynamic IP addresses No Installation fee * Modem purchase may be required (contact business office for current price) * Fiber Optic Internet service is available in most areas. State Telephone Co. offers high speed internet access through its Fiber Optic Internet service. Fiber Optic Internet offers a constant “always on” connection to the internet. To order or for more information contact our business office @ 518-731-6128 . FasTTrak DSL www.StateTel.com $36.95 - $61.95/month for speeds from 3.2Mb to 7.2Mb Download For additional speeds - see StateTel.com Dynamic IP addresses No Installation fee * Modem purchase required (contact business office for current price) To order or for more information, contact our business office @ 518-731-6128 . Help Desk - 518-731-7333 State Telephone uses a professional help desk company for use by our customers to assist with Internet service issues. The service is available 24/7/365 and is designed to assess and resolve connection problems. If the problem is beyond what the help desk can assist with, then an automatic referral to our Internet staff is made. The help desk may diagnose a problem with a personal computer and advise or recommend a solution but is not designed to solve operating system issues.

Fiber Optic to the Home/Business service, see below. ** If you have the need for high speed data, contact our business office @ 518-731-6128 . Data Speed Policy The State Telephone company’s copper system and network are designed and built to provide voice telephone communication service that is of high quality and reliability yet low cost to the user. The majority of the network was not designed for high-speed data transmission that has emerged in recent years. Voice circuit quality of the telephone systems and networks is the only issue within the control of the State Telephone Company. Data speeds will vary depending on a number of factors including: End User Equipment Circuit Quality The Service Provider Equipment Outside Interference Location in relation to the serving Central Office Networking State Telephone Company does not link or network computers together. If you have networking needs please contact us as we can refer you to several local vendors. State Telephone can pre-wire buildings for telephone and computers; please contact us for more information. Fiber Optic Service State Telephone has an extensive network of Fiber Optic cable throughout our service area and large expansion was completed in 2019 for Fiber to the Home (FTTH). Please inquire at StateTel.com for availability, speeds & pricing. Independent Network Operating Consortium (INOC) - inoc.net Co-owned by State Telephone Co., INOC provides broadband service, e-mail, firewall, co-location space and back up and disaster recovery services. These services are all available to State Telephone Company customers.

Hometown Service.

17

Government & Local Information

Federal FBI ......................................................................... 518-465-7551 U.S. Secret Service ..............................................518-436-9600 Medicare ............................................................... 800-633-4227 Social Security ...................................................... 800-772-1213 IRS......................................................................... 800-829-1040 Senators Sen. Charles Schumer .........................................518-431-4070 Leo W. Obrien Federal Office Building 1 Clinton Square - Room 420 Albany, NY 12207 senator@schumer.senate.gov Sen. Kirsten Gillibrand.......................................... 518-431-0120 Leo W. Obrien Federal Office Building 1 Clinton Square - Room 821 Albany, NY 12207 senator@gillibrand.senate.gov Representative Congressman Marc Molinaro ..............................845-443-2930 State ..........................................www.ny.gov Gov. Kathy Hochul ...............................................518-474-8390 Attorney General................................................... 518-474-7124 Taxation & Finance ............................................... 800-225-5829 Child Abuse Reporting ......................................... 800-342-3720 Health Dept........................................................... 518-474-2121 State Museum ......................................................518-474-5877 State Legislature Senator Neil D. Breslin. ........................................ 518-445-2225 172 State Street 414 State Capital Building Albany, NY 12247 breslin@nysenate.gov Represents - Albany County Senator Michelle Hinchey. ...................................518-455-3131 802 Legislative Office Building Albany, NY 12247 hinchey@nysenate.gov Represents - Greene County & part of Albany County Assemblyman Chris Tague .................................. 518-943-1371 Catskill Office 45 Five Mile Woods Rd. - Bldg. 2, Suite 2 Catskill, NY 12414 taguec@nyassembly.gov Represents - Greene County & part of Albany County Albany County......... www.albanycounty.com EMERGENCY 911 Voter Registration ................................................. 518-487-5060 Family Court..........................................................518-427-3500 General Services................................................... 518-447-5562 Hall of Records ..................................................... 518-447-4500 Health Dept........................................................... 518-447-4580 Historian ................................................................ 518-447-7057 Albany County Hockey Facility ............................ 518-452-7396 Human Resources................................................ 518-447-5510 Jail ......................................................................... 518-869-2600 Comm. of Jurors................................................... 518-487-5080 Legislature............................................................. 518-447-7117 Management & Budget ........................................ 518-447-7200 Mental Health........................................................ 518-447-4555 Natural Resource Office ....................................... 518-447-5660 Kingston Office 256 Clinton Ave. Kingston, NY 12401 https://molinaro.house.gov Represents - 19th Congressional District

Probation Dept. ....................................................518-487-5200 Public Defender .................................................... 518-447-7150 Public Works......................................................... 518-765-2055 Rape Crisis............................................................ 518-447-7100 Sewer District........................................................518-447-1611 Sheriff’s Dept ........................................................ 518-487-5400 Social Services .....................................................518-447-7300 Soil & Water District .............................................518-765-7923 STOP-DWI ............................................................518-447-7706 Veterans Bureau ................................................... 518-447-7710 Youth Bureau........................................................ 518-447-7700 Greene County..www.greenegovernment.com EMERGENCY 911 Administrator .......................................................518-719-3270 Civil Service ..........................................................518-943-4250 County Court ........................................................518-719-3253 County Clerk ......................................................... 518-719-3255 Council for the Disabled....................................... 518-943-9225 District Attorney .................................................... 518-719-3590 DMV ......................................................................518-719-3280 Early Childhood Learning Center......................... 518-622-8382 Economic Development ....................................... 518-719-3298 Elections Board ....................................................518-719-3550 Emergency Control / 911 Center......................... 518-622-3344 Emergency Preparedness.................................... 518-622-3643 Family Court..........................................................518-943-5711 Family Planning ....................................................518-719-3580 Fire Coordinator.................................................... 518-943-2515 Flood Control ........................................................ 518-622-3620 Greene County ARC............................................. 518-943-9592 IDA www.greeneida.com ................................... 518-731-5500 Jail ......................................................................... 518-943-3527 Legislature............................................................. 518-719-3270 Mental Health........................................................ 518-622-9163 Planning ................................................................518-719-3290 Personnel .............................................................. 518-719-3775 Probation............................................................... 518-719-3200 Promotion Dept. ...................................................518-943-3223 Public Defender .................................................... 518-719-3220 Public Health......................................................... 518-719-3600 Sheriff’s Dept. ....................................................... 518-943-3300 Social Services .....................................................518-719-3700 STOP-DWI ............................................................518-622-8781 Surrogate Court .................................................... 518-943-2484 Supt. of Highways ................................................ 518-943-4600 Tourism ................................................................. 518-943-3223 Veterans Service Agency .....................................518-943-3703 Youth Bureau........................................................ 518-719-3245 Village of Athens..www.visithistoricathens.com EMERGENCY Ambulance-Fire-Police-911 Or Ambulance - see Town of Athens Fire Dept ...............................................................518-622-3344 Police Dept. ..........................................................518-945-1559 Non-Emergency Athens Firehouse.................................................. 518-945-2599 Mayor .................................................................... 518-945-1551 Village Offices & Clerk .......................................... 518-945-1551 Public Works Department .................................... 518-945-2618 Water Filtration Plant ............................................ 518-945-1805 Sewage Treatment Plant...................................... 518-945-1360 Code Enforcement ...............................................518-945-1551 Rivertown Senior Center ...................................... 518-945-9970 Post Office ......................................................1-800-ASK-USPS Library ...................................................................518-945-1417

Global Communications.

18