Coxsackie2023

Global Communications.

Hometown Service.

Your Rights & Responsibilities

Toll Restriction When you receive a disconnection notice, you may pay the entire amount due which will keep your full service on. If you choose to pay only the regulated amount of your local service, then only local (non-toll charge) service will remain and will be toll restricted. Toll restriction will remain until the entire bill amount is paid. When Service Can Be Terminated We are allowed to terminate residential phone service for non-payment only between 8 a.m. - 4 p.m. Monday through Thursday. We cannot terminate service on a Friday, weekend, legal holiday, any day our business office is closed or on December 23, 26, 30 and January 2. Reconnection of Service If we terminate your service, we will reconnect it within 24 hours after you have paid the amount due or signed a deferred payment agreement with our business office manager and paid a down payment. If service was terminated there is a charge, depending on the type of service to be reconnected. Deferred Payment Agreement If you have a financial problem that prevents you from paying your bills, you may be eligible to sign a deferred payment agreement. It must be fair and based on your ability to pay. Please contact our business office manager for more details @ 518-731-6128 . Special Protections Medical Hardship – If you are unable to pay your bill and a medical hardship exists in your household, we can help you. If you file a medical certificate with us, signed by your doctor or an official of the local board of health, on their official stationery, we will continue your service for 30 days. The certificate can be renewed, but an explanation must accompany the certificate to explain why you are unable to pay your bills. We will not terminate your service during the emergency, but you are still responsible for your bills. Elderly (62 or older), Blind, Disabled – If you are 62 years of age or older, blind or disabled, and those living with you are too (or not over 18 years old) we will continue your service for an additional 20 days. We will contact you by phone before the termination date to try to work out a fair payment plan. If you qualify under this protection, you should notify us.

Third Party Notification All residential customers may choose a third party to receive copies of all notices. A third party may keep your service from being turned off by mistake. You may choose a relative, a friend, a member of the clergy or a community agency to be a “third party” for you if they agree to act on your behalf. A third party will receive copies of any notices we send to you because of overdue bills. The third party can contact us and help you work out payment terms with us. Remember, however, that the third party is NOT responsible for paying bills. Directory/ Directory Assistance Errors State Telephone Company and its publisher make every effort to insure that the directory listings are free of errors and omissions. White page listings are free of charge to all residential and business customers. State Telephone only has responsibility and control over our directory and directory assistance database. Other proprietary directories or internet services do not receive their listings from State Telephone and errors or omissions with those publications or services have no connection to State Telephone. State Telephone cannot fix or alter the listings that those services provide. CPNI Customer Proprietary Network Information – The FCC has established rules for protecting your account information with us that we must follow carefully. The information that you provide to us regarding your account cannot be shared with others. If you have any questions regarding these rules please contact our business office.

Hometown Service.

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