Coxsackie2021

Repair & Troubleshooting

CUSTOMER’S RESPONSIBILITY

TELEPHONE COMPANY RESPONSIBILITY

Telephone

Aerial Telephone Drop Wire

Telephone Jack

Pedestal

Test Point Network Interface/ Protector

Telephone Inside Wiring

Outside Buried Telephone Service Wire

Telephone Repair Service 518-731-8123 Locating the Problem:

Fiber Optic, DSL & Dial-up Internet Help Desk 518-731-7333 Troubleshooting Tips:

Telephone service problems can be caused by your equipment, the wire and jacks in your home or State Telephone’s network. We encourage you to follow these troubleshooting tips before you call our repair service as this will help us to diagnose your problem. If the problem is found to be in State Telephone’s network the repair is completed at no charge. If the problem is found in the wiring and/or jacks in your house and State Telephone Co. maintains the wiring for you then repairs are made at no charge. If the problem is found in the wiring and/or jacks in your house and you maintain the wiring then you may: a) Fix the wiring yourself. b) Have State Telephone fix the wiring for a fee. c) Have an outside vendor fix the wiring. If a State Telephone repairman is sent to your home/business and determines the problem is your equipment, then a fee is charged regardless of any repairs.

1) If your house has a Network Interface Device (NID), it is usually located on the outside of the house where the telephone wire comes in from the road. Unplug all other telephone and related equipment from the jacks in your house. Take a good phone outside to the NID, use a screwdriver to unscrew the customer side of the NID. Plug in the good phone and test the line. If you get a dial tone then the line is good to that point and the problem lies somewhere in the wiring in the house. If you do not get a dial tone then the problem is in the network and is the responsibility of State Telephone Co. 2) Remember computer, fax machines, portable phone and any other devices, directly or indirectly connected to the telephone network and wiring in a house, can cause interference in the normal operation of the telephone. Be sure to disconnect these items when checking your phone line and electric outlet.

Global Communications.

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