Coxsackie2021

Global Communications.

Hometown Service.

Your Telephone Bill

Tax Summary – State Telephone Co. is required to collect various kinds of taxes for payment to various governments. The summary shows you how much is collected.

Your telephone bill contains many charges for a variety of services, fees and taxes: Regulated vs. Non-regulated – parts of your bill differ between regulated and non-regulated service. Regulated is that part which all charges are set by either the New York State Public Service Commission (PSC) on the state side or the Federal Communications Commission (FCC) on the federal side. Local Service – is the part of your bill that you pay to State Telephone Co. for providing the necessary services for your phone to operate. The charge is based on connecting you to one of our switching offices. Long Distance – is the part of the bill you pay for placing long distance calls. If long distance charges appear on your bill, State Telephone is billing you on behalf of the long distance carrier and we act as their agent. If no long distance charges appear on your bill you may have chosen to have the long distance carrier bill you directly. In this case, any disputes or issues must be addressed with your long distance provider, we are not their agent. FCC Access Line Charge – is a fee we are required to charge by the FCC in relation to long distance carriers. You must pay this fee whether or not you make any long distance calls. The FCC charge is $6.50 for each residential line and $9.00+ for business lines. Federal Universal Service Charge (FUSC) – is a fee we are required to charge by the FCC. It is a fund used to support telephone companies and insure that affordable local telephone service is available throughout the United States.

NYS Sales Tax – 8% billed for local and intrastate calls.

Intrastate Toll Surcharges – varies per long distance co., typically 2.5%-5%.

Interstate Gross Receipts Tax on Toll Charges – varies per long distance co.

Non-regulated Charges – you may see a separate area on your bill showing unregulated charges. This would be for items such as State Telephone maintaining the telephone wires in your house, leasing of phone(s) from State Telephone or repair work. Non- regulated charges are for work that is not considered a “monopoly” and therefore subject to competition and not regulated by the PSC. Billing Errors – If you feel an error has occurred in your bill, contact us ASAP @ 518-731-6128 . Explain the reason you feel that an error was made. We will try to resolve your problem over the phone. If we cannot we may advise you that we will research the issue and contact you when we have more information. We may also ask that you put your concerns/issues in writing to us. We will make all attempts to resolve the issue to your satisfaction. If we are not able to do so you may contact the New York State Public Service Commission (see Consumer Information).

911 Surcharge – this charge is authorized by NYS to support the 911 system in your area. The charge is 35 cents per month.

Hometown Service.

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