Coxsackie2021

Your Rights & Responsibilities Tariff Information

Customers Whose Service is Terminated – If your service has been terminated for non-payment in the last six months, you may be required to pay a deposit. The deposit is based on two times your average monthly bill. Deposits – are held for a minimum of 12 months. If the customer has made timely payments without notices and/or interruption of service for non-payment, the deposit will be returned to the customer. If the timely payments and/or interruption of service have occurred, the deposit will be held for another twelve months. Interest will be paid on all deposits held on a yearly basis at a rate determined by State Telephone Co. Past Due Accounts Customers with a past due bill will be advised by written notice that the account is subject to disconnect for non-payment or toll restriction. To avoid a termination of service you must either pay the balance due or immediately contact the business office @ 518-731-6128 to arrange payment. Disconnection – will not be done on a Friday, weekend, or legal holiday, or on any other day on which service cannot be reestablished the same or following day. A reconnect charge will apply on any account disconnected for non-payment. Deferred Payment Plans – are available to qualified customers under certain circumstances. Please contact our business office @ 518-731-6128 and ask to speak to the office manager. Returned Checks Should a bank return your check because of insufficient funds, we will make an attempt to contact you regarding it. You would then have 24 hours to pay the amount of the check plus any bank charges. If we cannot reach you, or you fail to pay the amount of the check, your service may be interrupted. Application of Business Rates Business service is furnished to customers whose actual or obvious use of the service is for conducting a business, trade, or profession or whose use of the service is obviously not confined to domestic use.

State Telephone Co.’s tariff is on file with the New York State Public Service Commission and is available for viewing at our business office at 46 Reed St. Coxsackie, during normal business hours. Customer Billing Information Customers’ bills are prepared and sent by the 1st of each month. The charge for local service is billed one month in advance and long distance calls are billed in arrears . Payment is expected by the date on the billing. A late charge of 1 1/2% will be applied to all balances carried forward to the next bill. Lifeline If you are a recipient of one of the following programs administered by the NYS Dept. of Social Services, you may qualify for Lifeline benefits: • Medicaid (MA) • Supplemental Security Income (SSI) • Home Relief (HR) • Aid to Families with Dependent Children (ADC) • Food Stamps (FS) • Low Income Home Energy Assistance Program (LIHEAP) • Veterans Disabilities Pension (VDP) • Veterans Surviving Pension (VSSP) • Safety Net Assistance • Temporary Assistance for Needy Families (TANF) Deposit Policy New Customers – If you are a new customer who has not established a payment record with us you may be asked to pay a security deposit. Customers 62 Years of Age or Older – If you are 62 years of age or older we will not ask for a security deposit unless your service was terminated for non-payment within the last six months. Customers Who Are Delinquent – If you are delinquent in your bill payments, you may be required to pay a deposit or an additional deposit. Delinquent in payment means that a customer has received two bills without making a payment of one-half of the total of the two bills.

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