Cima, CA-2020

Using Your Services

Call Forwarding Let your calls follow you to another number. How it works: You can program your calls to ring at another number. To “turn on” the service: 1. Lift the handset and listen for dial tone. 2. Press *72. 3. Listen for the confirmation tone, followed by dial tone. 4. Dial the number where you want your calls forwarded. Dial the number exactly as if you are calling directly. See note. (You can use Speed Calling Codes here if you have this feature.) 5. Listen for the confirmation tone, followed by dial tone. Hang up. To “turn off” the service: 1. Lift the handset and listen for dial tone. 2. Press *73. 3. Listen for the confirmation tone, followed by dial tone. Hang up. Your Call Forward is now “off,” and calls will ring normally on your phone. To change the “forward to” number: 1. Turn off Call Forward. 2. Repeat steps 1-5 above to turn on Call Forward, entering the new “forward to” number. Note: • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead. • This service works only from the phone with Call Forwarding. To program Call Forwarding from a remote location, see remote call forwarding.

Busy Call Forwarding When your line is busy, your callers can reach

someone else. How it works:

Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number –– anytime. To “turn on” the service: Please read the notes before beginning. 1. Lift the handset and listen for dial tone. 2. Press *90. 3. Listen for the confirmation tone, followed by dial tone. 4. Dial the number where you want your calls forwarded. Dial the number exactly as if you are calling directly. See note. (You can use Speed Calling Codes here if you have this feature.) 5. You’ll hear a confirmation tone, followed by a dial tone, to let you know your Busy Call Forwarding is in effect. To “turn off” the service: 1. Lift the handset and listen for dial tone. 2. Press *91. 3. Listen for the confirmation tone, followed by dial tone, then hang up. Busy Call Forwarding is now “off.” To change the “forward to” number: 1. Turn off Busy Call Forwarding (see directions above). 2. Repeat steps above to turn on Busy Call Forwarding, entering the new “forward to” number. Note: • Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial “1” plus the area code. Or if you have speed calling, you may dial one of your codes instead. • When you subscribe to Ponderosa voicemail this feature is already configured to your voicemail service. If you wish to change the “forward to” number, please contact Ponderosa during business hours. • If you ordered this feature online as part of Classic Voice or Classic Voice Plus packages, please call Ponderosa to set up your service during business hours.

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